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J
Jan21818014nvud
New Participant
November 29, 2021
Answered

Save doesn't work on mac M1 Pro (high impact bug)

  • November 29, 2021
  • 6 replies
  • 2905 views

Simply can't save or export anything in Photoshop. The dialogs simply don't appear, nothing happens.

 

Only Save to Cloud Documents seem to work, but only for psd files. 

 

I tried installing an older version, without result.

 

Please help, we use Photoshop all day and this has extremely high impact on our business. 

At the moment we were forced to switch back to our old laptops, simply because of this bug.

    This topic has been closed for replies.
    Correct answer PECourtejoie

    Hello, this is a known issue with Monterey and multiple screens: https://helpx.adobe.com/download-install/kb/macos12-monterey-known-issues.html

    Some fixed the issue by setting their laptop screen as the main screen.

     

    I've read that even some Apple made software, like TextEdit suffer from the issue.

     

    6 replies

    J
    J453
    Brainiac
    April 27, 2022

    Try renaming the UXP folder
    Rename the UXP folder to ~UXP.
    • (Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP
    • (macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

    If that fixes it, I'd like to get a copy of the renamed UXP folder.

     

    Also, make sure you're on 23.3.1.

      josephlavine
      josephlavine
      Community Expert
      April 27, 2022

      I have a similar setup and have not experienced this issue. The first thing that I suggest is resting the Preferences (Preferences > General) and ensuring that your software and OS are up to date.

      warmly/j

      Derek Cross
      Derek Cross
      Community Expert
      April 27, 2022

      I have a MacBook Pro M1 and I don't have the issues you describe – try upgrading to version 23.3.1 to see if that helps.

      How much RAM and spare hard disk capacity do you have?

      T
      TheAdPlain
      Participating Frequently
      April 27, 2022

      Did jane-e suggestion work for you? Been having this issue too since getting an M1 Laptop.

        J
        Jan21818014nvudAuthor
        New Participant
        April 28, 2022

        Setting up laptop screen as the main screen has fixed it for me, although that is slightly annoying.

         

        Running all the latest versions of Photoshop as Montery OS.

        PECourtejoie
        PECourtejoieCorrect answer
        Community Expert
        December 2, 2021

        Hello, this is a known issue with Monterey and multiple screens: https://helpx.adobe.com/download-install/kb/macos12-monterey-known-issues.html

        Some fixed the issue by setting their laptop screen as the main screen.

         

        I've read that even some Apple made software, like TextEdit suffer from the issue.

         

          jane-e
          jane-e
          Community Expert
          December 2, 2021
          @Jan21818014nvud wrote on 29 November 2021:

          Simply can't save or export anything in Photoshop. The dialogs simply don't appear, nothing happens.

           

          Hi 

           

          Have you tried resetting Preferences? Go to Photoshop menu > General > Reset Preferences on Quit after backing up customization. The next time you save you will be asked if you want to save to the desktop or Cloud and there will be a checkbox for if you want to be asked again.

           

          If this does not work, contact Adobe Customer Care:
          https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 

           

          or send a tweet to @AdobeCare for support.

           

          Let us know.


          ~ Jane

           

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