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lorih78804032
Participant
September 29, 2019
Question

Saving a PNG file

  • September 29, 2019
  • 5 replies
  • 290 views

I have CS6 2019 I'm trying to save my PNG. File and every time it changes the background into black.

This seems to be a recent issue that people have expressed as a possible issue with the software on a recent update.

I've never had this issue until that update. If anyone has any ideas on how to fix this?

 

Thanks,

 

This topic has been closed for replies.

5 replies

Just Shoot Me
Legend
September 29, 2019

If you want the background to be black, or whatever color, then Fill the background with the color. Or if you want to make that choice later then fill the background with White. I think your problem is coming from not having a background color.

 

lorih78804032
Participant
September 29, 2019

Also, I created the file from scratch in photoshop. I did not upload a file or anything like that. This is an original file I created and tried to save.

 

lorih78804032
Participant
September 29, 2019
I also tried exporting it with a "transparency" background and it did the same thing.
lambiloon
Community Expert
Community Expert
September 29, 2019
Hi its transparent it shows black background in new windows system see so dont worry. Regards
Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional
lorih78804032
Participant
September 29, 2019

I have Photoshop CC 2019. I just started having this problem a week or so ago. I am providing screenshots below:

 

It looks like it has a transparent background in photoshop.

 

Then I save as:

 

I save as PNG

This is what the saved file looks like when I save it:

 

This is what the saved file looks like when I try to apply it.

 

I have never had this issue before and I don't know how to resolve it. 

 

Thanks for the help.

lambiloon
Community Expert
Community Expert
September 29, 2019

Hi i think you are using windows 10 when you save png and open it shows black background but did you tried to open saved file in photoshop and check it has no background, hope you understand.

 

Regars

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional
Just Shoot Me
Legend
September 29, 2019

There is No CS6 2019. There is Photoshop CC 2019, version 20.0.6 20190724.r.80 2019/07/24: 1207344 x64

CS6 is years old.

So what exact version of PS do you have?

I don't have any problems saving a file as a PNG. And I haven't heard of any problems. I'd like to know who the People are that have expressed as a possible issue with the software update?

 

What is the exact error and or problem you are having when trying to save the file as a PNG?