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1

Scanned photo is printing with red wash

Engaged ,
May 18, 2023 May 18, 2023

This may be more a problem associated with early photograph processing, but what I'm seeing is very peculiar.  I have a photograph (of my lovely grandmother) that was taken and processed and printed in about 1915.  Here is a scan (scanner is Epson V600 Photo) of said photo....

sophia010.72.jpg

However, this is the way it prints (printer is Epson Artisan 50)....

sophia011.print.72.jpg

The print looks like this whether I use 'Photoshop controls colors' or if I let the printer do so.

It appears there was some material added by the photographer to scrub the lower part of the subject so that the image would look as it does.  However there is no actual color in the original print, as you can see.

 

My system is a Dell XPS8700 with an i7 processor and 24gb of ram; Photoshop is version 24.4.1.  The Epson printer has a mixture of Epson and generic color cartridges, but I've never had a circumstance like this in any recent prints.

 

I've considered using a color selection of the red, adding the selection to separate layer and change the color in that layer to a complementary green, but I doubt I could generate a perfect color profile to begin with and have no idea what the result would be.  After all red plus green equals black.

 

I look forward to your suggestions, and I hope there's someone who may have worked on photos of the early 20th century in your staff :).  Is there a way to suppress a certain color in printing?  Perplexing issue.

 

Thanks, Bruce

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correct answers 1 Correct answer

Community Expert , May 21, 2023 May 21, 2023

Hi @bruceb76700895 I can see the images in your last post. Yes it was me who requested that test. So there's likely an issue with your printer it seems - but you may want to try resetting Photoshop in case that helps? Maybe print using another image utility and see if you see the same error (albeit with inaccurate colour) 

Perhaps try a thorough reset of Photoshop preferences?

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when

...
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Community Expert ,
May 18, 2023 May 18, 2023

A couple of ways to cross-check this…

 

Are you familiar with soft-proofing, which is simulating the printing conditions on screen using a color profile of it? Because many issues translating the image colors to the printing inks should also show up if it’s soft-proofed. I have a different Epson printer, but I set up View > Proof Setup > Custom in the way shown below, and I saw no problems with the first image you posted. You can set yours up the same way, with the main difference being that in the Device to Simulate menu, you should choose the color profile consistent with the paper and inks you’re using. Your Custom Proof Condition menu will probably say “Custom” unless you save it, and it will work fine that way.

 

Photoshop-Customize-Proof-Condition-Epson-3880-Ultrasmooth.jpg

 

After you click OK, this print simulation will be in effect; to disable it choose the View > Proof Colors command to deselect it.

 

If the same problem doesn’t appear when you do a soft-proof simulation of the print colors, then another thing to try is to make sure the inks are working properly. If you haven’t already run a nozzle check since this problem started, run one and make sure all nozzles are firing. Because another common cause of problems that look like that are some ink nozzles being clogged and not filling in those tones or colors properly.

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Engaged ,
May 19, 2023 May 19, 2023
Thanks much for the reply. I do use Proof Setup set up for the Epson
printer and scanning the original it shows no change. The nozzle check is
good.
Thanks again,
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Community Expert ,
May 19, 2023 May 19, 2023

I agree with Conrad that this looks like ink nozzle clogging.

 

Just looking at the finished print, the red blotching is the result of excessive green and blue channel clipping in the low end:

portrait2.png

 

If the yellow color cast bothers you and you want to "normalize" the color, this is just a curves and a levels layer:

portrait3.png

 

 

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Engaged ,
May 19, 2023 May 19, 2023
Nozzle check OK. The red area always appears in the same spot(s), so I'm
not certain this is a color management issue. I've diddled a bit with the
color management/balance to no effect, but I'll do some more when time.
One of the respondents sent a good referral on this, although I have a
Martin Evenings book on the early CC and I'll check there as well. It's
strange if this is the problem, why doesn't the color show all over?
Strange. Oh, I said that :).

Thanks much the range of replies! I suspected I'd see something in a
couple weeks.
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Community Expert ,
May 19, 2023 May 19, 2023

Yep, I agree with D. Fosse and Conrad, this looks like a clogged printer nozzle, have you tried a nozzle check?

I hope this helps
neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management

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Engaged ,
May 19, 2023 May 19, 2023
Nozzle check looks OK. Thanks for the referral, but I don't think this is
a simple color balance/management issue, as every time I've printed this
(in PSD and JPG, with and without color control by Pshop, in different
sizes) the color wash appears in exactly the same area. The red is not
defused, but always the same area and color.

Thanks,
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Community Expert ,
May 19, 2023 May 19, 2023

Hi @bruceb76700895 the fact that you keep saying the color wash appears in the same area lends credence to a physical printer issue. If you turn the photo 90° and print sideways - does the color show in the same spot? If so its in the image itself, if not - its your printer.

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Engaged ,
May 19, 2023 May 19, 2023
The red appears in the same area when printed Landscape. I turned the
photo 180 degrees and printed it in Portrait mode and, again, the red is
the same area.

Good idea!

Thanks,
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Community Expert ,
May 19, 2023 May 19, 2023

One thing I'd like to have cleared up here is the shift in overall color, from yellow to magenta.

 

Is that intentional, or is that part of your problem? Not the blotch, just the overall color.

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Engaged ,
May 19, 2023 May 19, 2023
I left the color as it was transferred from both the scanner, and the
printer, just because I thought it appropriate to do so. Changing the
overall color does not remove the red wash on the bottom.

Thanks,
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Community Expert ,
May 19, 2023 May 19, 2023

The point was that if it's intentional, we can ignore that and concentrate on the blotch.

 

If it's not intentional, perhaps the two things are part of the same problem.

 

With this type of image, and working color management, it should obviously come out of the printer just like it went in. A color change is not expected and is itself an indication of a deeper problem with the whole print process.

 

 

 

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Engaged ,
May 19, 2023 May 19, 2023
Your comment concerning the print process is well-taken and is as I would
also assume.
However, no matter how I print the image, including upside down, the red
blotch appears in the same area. Perhaps the daubing around the lower
portion was applied directly to the print and that has somehow affected the
scanner's image. I haven't the slightest how, but later today I will
photograph the old photo with a digital camera and macro lens and see what
transpires.
Thanks,
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Community Expert ,
May 20, 2023 May 20, 2023

@bruceb76700895 is your issue just with this one image?

Best to test a printer with a known tesdt image: POlease go here and download the Adobe RGB testimage: https://www.colourmanagement.net/index.php/downloads_listing/

please print that image and report back here

 

Is your scanned problem image flattened or perhaps it has layers? If it's layered, I suggest make a copy and flatten then print. And report back please

 

I hope this helps
neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management

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Engaged ,
May 20, 2023 May 20, 2023

Thank you for this update, whoever sent same (Neil?)

Since my last post I photographed the Old Photo and processed same to this
image.....

sophia010.72.jpg

It prints, however, like this....

sophia016.72.jpg

This print appears to be lacking in yellow, even though the yellow shows up
on a nozzle check. In more than mild frustration I replaced all the ink
cartridges with Epson cartridges, which I bought a couple weeks ago because
my prints looked a little strange and I thought it was due to some really
bad generic cartridges I had bought earlier. Nyet. Even with a full range
of Epson cartridges the print looks the same. (And yes, all the prints
were in jpg, which I'm assuming squashes layers.)
I also noticed the open line on the left of the subject, and supposed it
could be due to higher resolution of a slight blur. Also nyet, see below.

Then I received the prompt to download a test image, which I did and here's
a scan of the result. You'll notice the same red wash on the monochrome
image in the upper left, and also the same open line as mentioned above.

test001.72.jpg

So, I need recommendations for a new printer, especially one that will use
the same Epson cartridges :).

Thanks to all who contributed to this thread, especially the person who
sent the info from colourmanagement!

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Engaged ,
May 20, 2023 May 20, 2023

Why are there no images in the above post, just references to same?  Oh, yeah.  One more "duh" in this thread and I may sell all my cameras.

Bruce

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Community Expert ,
May 21, 2023 May 21, 2023

@bruceb76700895 "

One more "duh" in this thread and I may sell all my cameras.

Bruce"

are these "duh" moments coming from us? I hope not

 

I hope this helps
neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management

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Community Expert ,
May 21, 2023 May 21, 2023

Hi @bruceb76700895 I can see the images in your last post. Yes it was me who requested that test. So there's likely an issue with your printer it seems - but you may want to try resetting Photoshop in case that helps? Maybe print using another image utility and see if you see the same error (albeit with inaccurate colour) 

Perhaps try a thorough reset of Photoshop preferences?

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

If they become corrupt then various issues can occur.

 

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

Manually removing preferences files is the most complete method for restoring Photoshop to its default state. This method ensures all preferences and any user presets which may be causing a problem are not loaded.

  1. Quit Photoshop.

  2. Navigate to Photoshop's Preferences folder.
    macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
    Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

     
    Note: The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
  3. Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings

  4. Open Photoshop.

     New preferences files will be created in their original location.

 

 

Note re macOS: The user Library folder is hidden by default.

To access files in the hidden user Library folder, see here for how to access hidden user library files.

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

 

Unexpected behaviour may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviours in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

 

Learn how to access and modify Photoshop preferences and customise per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

 

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-pre...

 

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

 

 

Before you reset your preferences

in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

Quit Photoshop.
Go to Photoshop's Preferences folder

Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\


  [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

  Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS.

  https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

  In the Finder, open the “Go” menu whilst holding down the Option (Alt) key.

  Library will now appear in the list - below the current user's “home” directory. ]

 

Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

 

 

Note for those on macOS:

Preference preservation is affected by macOS permissions,

you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

 

If that doesn't fix the issue:

Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.

Still hanging? 

Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. 

Do you still have problems?

 

 

 

It may even be time to reinstall Photoshop.

 

It’s recommended that you use the Adobe CC cleaner tool to remove all traces first.

(See above about preserving preferences though! It’s worth preserving them unless they are corrupted.)

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

 

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

 

I hope this helps

neil barstow, colourmanagement net :: adobe forum volunteer

google me "neil barstow colourmanagement" for lots of free articles on colour management

 

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Engaged ,
May 21, 2023 May 21, 2023

Thanks, Neil, and no, the duhs are on my side :).

I read the information you sent carefully and none of the changes in Preferences changed anything in the prints.  I do keep a file of Adobe preferences on an external drive.  It's simpler to update after a Pshop change, although I do go through the files to make sure the preferences are what I want.

 

As you suggested, I did print the Test Print using Paint and could still see traces of the same problems as when printed using Pshop.

 

I'm at the point in your suggestions for reloading Pshop, but first I want to beg, borrow, or steal another printer.  That would eliminate scanner and software as the problem.  I'll check back when I accomplish same.

 

Thanks again!

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Engaged ,
May 22, 2023 May 22, 2023

Can you post these two windows,

Capture adobe c.PNGCapture adobe b.PNG

if you are are using the correct settings, ie disabling colour management in the print driver and letting photoshop colour manage then I would suggest youve either blocked  the head in some way using 3rd party inks or havent purged them from the system yet. You can still have a blocked or damaged head even if you have good nozzel check pattern, its only a rough guide for the user. Im just in the process of replacing rather expensive head on my Epson 9900 that is printing perfect check patterns.

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Engaged ,
May 22, 2023 May 22, 2023

Yes, I always print in the 'Photoshop controls colors mode' with other print options disabled.  No, I'm sorry, I can't show you the two prints you mentioned as the scads of 4x6es were cluttering my desk and I pitched them.

 

Interesting you also have a blocked nozzle, how easy is it to replace?  I'm suspecting the whole nozzle head must be replaced, and I'm wondering if Epson still has parts for a 12-15 year old printer.  Is there no way to unplug a nozzle?  The dried ink is no longer water-soluble, but still.  Does generic ink really cause blocked nozzles?

 

Thanks for your reply,  

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Engaged ,
May 22, 2023 May 22, 2023

If the printer is 12-15 years old I think it has served you very well and it is time for a new one. Ive found with ink jets that unless you use them regularly you will get blocked nozzles as the ink dries out in the head.

Personally I wouldnt use 3rd party inks but people do.

Do you get any banding? Reduce the print quality down to its lowest dpi it will show up more.

Im not completley familliar with your printer, there are pigment inks and there are dye based inks not sure what you have there. Mine is pigment based and anything with ammonia in it such as glass cleaner seems to disolve the ink. BUT anytime you touch the head you risk damaging it as it is a very delcate fine mesh. 

Are you printing on the  right side of the paper? If you open it in Microsoft paint or photo viewer and print it do you get the same results?

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Engaged ,
May 22, 2023 May 22, 2023

I would love a new printer but the prices are awful.  The ink is whatever is standard in Epson inkjet cartridges; I believe it's dye.  Yes, I get the same results using Paint, and yes also to right side of paper.  Have any suggestions for printer that just does color well.  I don't really print 13x19, as it's less expensive to use a printing service. I only need 8.5x11 and I already have a good scanner (Epson V600) so only need a printer.

Thanks,

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Engaged ,
May 24, 2023 May 24, 2023

I couldn't find a substitute printer;  people don't always have have printers anymore.  Everything is online now? So instead took my Artisan 50 (yeah, old) to a local tech and he found it could print correct color.  I'm not sure, but I'm about ready to remove and reload CC2023 as suggested by Neil.  He also suggested scrubbing with removal software as well.  I of course want to replace only the software, and not anything else.  Suggested instructions for both scrubbing and reloading?  Thanks,

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Engaged ,
May 25, 2023 May 25, 2023

Thats good news!

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