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Oliver Miles
Oliver Miles
Known Participant
February 18, 2022
Answered

scratch disks full, BUT THEY'RE NOT!

  • February 18, 2022
  • 4 replies
  • 4613 views

Hello all, I have recently installed Photoshop in November and since then I'm having problems with scratch disks full. I have already read all the troubleshoots, comments, tuts and more and I still have this problem and it's driving me nuts! I have 16gig ram, over 300 gigs special for photoshop. When I have one file open and want to save as jpeg it tells me scratch disks are full, THIS IS [inappropriate language removed by moderator] ! I don't know what to do to be able do do even basic operations. Is this also happening to you?

 

This topic has been closed for replies.
Correct answer davescm

If you want help change your tone.

For info the folk who choose to answer here are mainly volunteers, not employees. We can choose to help, or ignore, and it somewhat cheeky asking a question on 17 February, ignoring the person who answered you until 23rd then using insulting language in several posts and demanding a response.

 

 

Your screenshot message says insufficient RAM not scratch disk. How big is the file you are attempting to open?

What have you done so far in locating the issue (e.g. reset preferences or other steps)

 

Dave

 

 

4 replies

T
Test Screen Name
Legend
February 24, 2022

I can read enough French to see that your error message says nothing about scratch disk. Rather it is about memory. May still be a bug, but at least give us the right info. And no, we don't work for Adobe, and don't much care whether you fix this. You lost all chance of help, I think, thanks to your attitude. Have a nice day, now.

davescm
Community Expert
davescmCommunity ExpertCorrect answer
Community Expert
February 24, 2022

If you want help change your tone.

For info the folk who choose to answer here are mainly volunteers, not employees. We can choose to help, or ignore, and it somewhat cheeky asking a question on 17 February, ignoring the person who answered you until 23rd then using insulting language in several posts and demanding a response.

 

 

Your screenshot message says insufficient RAM not scratch disk. How big is the file you are attempting to open?

What have you done so far in locating the issue (e.g. reset preferences or other steps)

 

Dave

 

 

Oliver Miles
Oliver MilesAuthor
Known Participant
February 24, 2022

Here are some screenshots of my preferences, my computer is brand new, with 16 gigs of ram and over 300gigs free space for photoshop to use. I am on windows 10. I have tried all the troubleshoots. I have to restart photoshop to bypass momentarely the problem and it comes back. When this happens I often have 1 file open, no other program running, and still the disks are full error!

If your answer is, "look at the troubleshoot", please spare me!

 

 

 

 

(Duplicate post with reply merged.)

 

Mohit Goyal
Community Manager
Mohit GoyalCommunity Manager
Community Manager
February 25, 2022

Hi Oliver,

 

We're sorry for the scratch disk issue and thank you for sharing the screenshots. Are you seeing this issue after the recent update of Photoshop? Also, which Photoshop version do you have installed?

 

Could you please share a screenshot of Photoshop preference files? Go to C:\Users\(user)\AppData\Roaming\Adobe\Adobe Photoshop 2022\Adobe Photoshop 2022 Settings folder and take a screenshot in list view so that we can see the preferences files and along with their respective size on the hard drive.

 

Thanks,

Mohit

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
February 18, 2022

@Oliver Miles 

 

You didn't say what you did for troubleshooting or how much free space you have on your hard drive. Try each of these steps:

https://helpx.adobe.com/photoshop/kb/troubleshoot-scratch-disk-is-full.html

 

One thing we have seen to cause this issue is when folks accidentally set the image size to 1000 inches x 1000 inches instead of 1000 pixels by 1000 pixels, for instance.

 

Let us know what happens after each step.

 

Jane

Forum volunteer

 

 

 

    Oliver Miles
    Oliver MilesAuthor
    Known Participant
    February 24, 2022

    I've been trying for days now to post a reply, this dialogue box never showed up!

    Here are some screen captures.

    I am SOOOOOOOO frustrated with this disk business that won't let you work with one file open.

    As I've stated, I have plenty of free space on my computer, I have no other programs open, I can't even add a blur without it telling me it's full!

    This is making me HATE CC!

      Oliver Miles
      Oliver MilesAuthor
      Known Participant
      February 24, 2022

      And for your information I do not confuse inches with pixels!

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