gabriellef26942479

Participating Frequently

Question

Scratch Disks full

Forum|Forum|10 years ago
December 8, 2015
3 replies
26578 views

I am currently using Photoshop CC 2015 and am unable to open most of my files or use certain tools (like the brush tool, eraser, and selection tools) because a notification stating "Could not complete your request because the scratch disks are full" keeps on appearing. I saw an answer to a similar problem suggesting to go to Photoshop>Preferences>Scratch Disks and to delete the disk, but I am not sure of how to delete my disk and of the effects it will have on the application and the running of the program. I have already deleted a majority of my photoshop files, but the problem persists. How can I clear the scratch disks and have Photoshop run smoothly again?

scratch disk full

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New Participant

I don't know if this will be helpful but it's worth a try. Go to preferences>performance

Give Photoshop about 2000 of RAM space.

Click OK

Go to file and click new

Change the bit to 8

Should work..sorry could not post screen shots as I am travelling.

All the best

Known Participant

@Freaky techie: I gave PS 20GB RAM (I have 32GB RAM installed), but encountered the same error. Freeing disk space is the best way out.

Community Expert

‌is your hard drive full? need room to work... Should have at least 30% free space on your hard drive.

Melissa Piccone | Adobe Trainer | Online Courses Author | Fine Artist

gabriellef26942479Author

Participating Frequently

No the hard drive is not full- I think there is about 30% free

Brainiac

Hi gabriellef26942479

This issue occurs when Photoshop have issues accessing your Scratch disk because it might be full or have error.

Close Photoshop.

Hold down CTRL+ALT(PC) / CMD+OPTION(Mac) as soon as Photoshop starts to get this menu:

Select another disk with enough disk space.

Click OK

Let us know if that helps

~Akash

gabriellef26942479Author

Participating Frequently

I switched to the other option, but I still can not open some files.

Brainiac

How much free space is available on your C: drive and other Primary drive Partitions?

~Akash