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Screen is going white (blank) after updating to 24.3

New Here ,
Mar 25, 2023 Mar 25, 2023

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I received one update for PS - v24.3 today. After this it just stopped working. Any file I load, regardless of the type I am getting a white screen but the toolbar and layers palette are visible. Even if I create a new file in Ps, I am getting the same thing. Ps was working perfectly well this morning and I did some work too. The trouble started after I updated Ps. I also rebooted the system but no improvement. I just thought I will inform you.

 

I am using a Dell laptop model - Inspiron 5559, Win 10

 

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correct answers 1 Correct answer

Community Expert , Mar 25, 2023 Mar 25, 2023

@ashokk24028861 enable this option in preferences and restart Photoshop

2023-03-25 10_03_30-Preferences.png

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Community Expert ,
Mar 25, 2023 Mar 25, 2023

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@ashokk24028861 enable this option in preferences and restart Photoshop

2023-03-25 10_03_30-Preferences.png

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New Here ,
Mar 27, 2023 Mar 27, 2023

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@Ged_Traynor : Thank you! Thank you! Thank you!  You're my hero! This issue has driven me nut. I'm sure many people have resolved this problem, thank to your solution. 

 

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New Here ,
Mar 25, 2023 Mar 25, 2023

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Thank you so much Ged Taylor!! 

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Community Expert ,
Mar 25, 2023 Mar 25, 2023

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You're welcome

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New Here ,
Mar 25, 2023 Mar 25, 2023

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I appreciate your question. On my system the image would flicker black and white. Ged_Traynor's answer solved the problem.  Thank you.

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New Here ,
Mar 27, 2023 Mar 27, 2023

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Thanks for posting this issue for I have the same thing.

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New Here ,
Mar 28, 2023 Mar 28, 2023

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thanks, that worked for me as well.

much appreciated.

Cy

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