Scrolling too slow issue [cc 2015]

[Dirk van Boxtel]

First and foremost: kudos on the improvements.

However, in a document that's, say, 5000 pixels high scrolling to the bottom takes around 30 seconds.

.edit: in fact, if you scroll down long enough, it actually starts scrolling back up. What the ...!

So far, I've eliminated my mouse from the equation. I'll test at home too, to see if it's something related to the GFX.

System specs here:

i7-2600 @ 3.4Ghz

Radeon HD 6450

16GB DDR3 Ram

Windows 7

Let me know if specific other details are required, and I'll supply.

(Unless it's my credit card. You can't get my credit card number. Stop asking.)

Note: I had to revert to CC 2014. I can't work without having my scroll work properly.

Cheers!

- Dirk

Message was edited by: Dirk van Boxtel - added specifics.

[amedama96]

i had same issue.

Photoshop CC 2015 only, CC 2014 is no problem.

disable the GPU acceleration, no affect.

System:

AMD A10-6800K

RADEON HD 8670D

DDR3 16GB Mem

Windows 8.1 Pro 64bit

[Marcinaedf42]

I've the same issue, my document scrollbar speed has linear speed. The same problem is with my zooming speed.

[Petr S]

same problem, scroll is absolutly unusable...

Lenovo T540p

i7-4710MQ

GeForce GT730M

16GB

Win 7 Pro 64bit

[kadir]

The panning is horrible and stutters as well. I have reverted back to CC 2014. CC2015 is not usable for me atm.

Adobe Photoshop Version: 2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429  x64

Operating System: Windows 8.1 64-bit

Version: 8.1 or greaterSystem architecture: Intel CPU Family:6, Model:10, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX

Physical processor count: 4

Processor speed: 3400 MHz

Built-in memory: 16332 MB

Free memory: 10307 MB

Memory available to Photoshop: 14552 MB

Memory used by Photoshop: 70 %

Design Space: Disabled.

Artboards: Enabled.

3D Multitone Printing: Disabled.

Highbeam: Enabled.

Image tile size: 128K

Image cache levels: 4

Font Preview: Disabled

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=1080, right=2560

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Normal

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions: NONE

Installed TWAIN devices: NONE

Tried turning on almost everything and anything. Generator and font previews off doesn't change a single thing. GPU settings don't change anything. GPU off makes totally random stuff.

[isheep345]

How do you revert back to CC 2014? Is it possible after you have uninstalled it?

[Dirk van Boxtel]

In your creative cloud app:

- Click Apps

- Scroll down to "find additional apps"

- Click the "all apps" triangle

- Select "view previous versions"

- Scroll to Photoshop

- Click the dropdown and select the version you need

You can also use this to re-install whatever you've currently got installed, over your current installation.

[isheep345]

Perfect! Thank you!

[Moskorz]

Same issue,

Adobe Photoshop Version: 2015.0.0 20150529.r.88 2015/05/29:23:59:59 CL 1024429  x64

Operating System: Windows 7 64-bit

Version: 7 SP1System architecture: Intel CPU Family:6, Model:10, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading

Physical processor count: 2

Logical processor count: 4

Processor speed: 3400 MHz

Built-in memory: 16332 MB

Free memory: 10098 MB

Memory available to Photoshop: 14587 MB

Memory used by Photoshop: 80 %

Design Space: Disabled.

Artboards: Enabled.

[Petr S · Accepted solution]

Solution: Disable Rulers...

[amedama96]

Petr S による書き込み:

Solution: Disable Rulers...

Thanks!

[Moskorz]

Thanks. This workaround works. Hope they fix this soon. Slow scrolling seems to be a recurring problem throughout every new CC version.

[Dirk van Boxtel]

You and me both hope so, buddy.

Disabling rulers... I had them enabled because I actually use them, you know :] hehe

[BevansDesignNTE]

Turning off the ruler also worked for me. Thanks! What a weird bug. Do they even test this stuff before release?

[andystock]

The solution is to disable rulers?  What if I like working with the rulers, that can't be the official fix to this.

[JakubBielesch]

Rolled back to CC 2014 after 2 hours of using new version... Adobe, please fix this problems asap and make CC 2015 usable.

[andystock]

Okay the disabling rulers solution isn't a fix.  I could work in CC 2014 just fine with the rulers on, why isn't it working now?  Makes no sense, is there a fix planned?

System Info

i7-2600K 3.40 GHz

32 GB RAM

Win 7 Pro 64 Bit

AMD Firepro v8800

[Chuck Uebele]

The fix should be in the next update of PS - whenever that is.

[andystock]

Okay but I'm working in 3D now and its painfully slow.  How can I go back to 2014?  This release blows.

[Aetus]

That's what I did. I'd completely uninstall 2015 to be on the safe side although it does appear that the two can coexist. Once you're ready to reinstall 2014, open up the Creative Cloud app and down where you have your software update/install options, there's a "previous versions" link/filter option. When you hit that, you'll see the previous versions you are authorized for (2014). After it installs, there may be an update selection too but it just updates 2014 and doesn't take you back to 2015, thank goodness.

[Chuck Uebele]

Yes, they can coexists if you have enough hard drive space. I have CS6, CC, 2015, and 2015 installed on my computer.

[igors32109239]

Thanks for that!!!

[daniellieske]

I have also reverted back to CC 2014 because panning with the hand tool is much too slow and stuttering in the new version.

[Aetus]

I'm having the same problem and, yes, it works better with ruler turned off. Who tests this stuff for Adobe? Oh, right, us-- the customer.

[drawillusion]

Same issue, this slow scrolling issue makes unworkable with Photoshop CC 2015