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PedroPascal'sDimple
New Participant
April 2, 2023
Answered

Sorry, an error occured (Import Video Frames to Layers)

  • April 2, 2023
  • 3 replies
  • 2329 views

Just last night, Photoshop was working wonderfully. Once I was done with the project I was working on, I updated the app (latest version, 24.3) and shut my laptop down. This morning I wanted to work on a new project, which entailed that I would be using the "Import < Video Frames to Layers," which I frequently do with no issue. Once I picked the file I was going to use for import, it hung for about 2 seconds and then I received a pop-up specifying that an error had occured. I clicked "Send Report" and received another pop-up that there was a workaround to fix this issue. I was redirected to the contents of this link right here:
https://helpx.adobe.com/photoshop/kb/troubleshoot-crash-or-freeze.html?trackingid=W2T7JV6Q&mv=in-product&mv2=ps

I followed every single instruction, restarted my laptop and opened up photoshop again and the exact same thing happened. I reverted back twice to earlier versions and the issue is still occuring. I have absolutely no clue what else to do. I've tried everything I know to do. I'm on Windows 10 (updates are all current) on a Dell Inspiron 7706 2n1. The laptop has never, ever given me issues running Photoshop at all, so why now? Is there anything I can do to fix this so I can begin working on my project?

TIA.

    Correct answer payday29201085aohu

    version. It sounds like you've already tried a number of troubleshooting steps, but there are a few other things you can try:

    1. Disable any third-party plugins you may have installed, as they can sometimes cause issues with Photoshop. You can do this by going to the "Edit" menu, selecting "Preferences," and then "Plug-Ins." From there, you can uncheck any third-party plugins that are listed.

    2. Reset your preferences in Photoshop. To do this, hold down the "Alt," "Ctrl," and "Shift" keys while opening Photoshop. You should see a pop-up asking if you want to delete the settings file. Click "Yes" to proceed.

    3. Try running Photoshop as an administrator. Right-click on the Photoshop icon and select "Run as administrator." This can sometimes help with issues related to permissions.

    If none of these steps work, you may want to try uninstalling and reinstalling Photoshop. Before doing so, be sure to back up any files or settings you want to keep.

    If you continue to experience issues, you may want to contact Adobe support for further assistance. They may be able to provide additional troubleshooting steps or help you identify any underlying issues with your system.

    I hope this helps! Let me know if you have any other questions.

    3 replies

    P
    payday29201085aohu
    New Participant
    April 2, 2023

    Wellcome Dear

    P
    PedroPascal&#39;sDimpleAuthor
    New Participant
    April 2, 2023

    #2 was the fix. Wow! Thank you so much!

    P
    payday29201085aohuCorrect answer
    New Participant
    April 2, 2023

    version. It sounds like you've already tried a number of troubleshooting steps, but there are a few other things you can try:

    1. Disable any third-party plugins you may have installed, as they can sometimes cause issues with Photoshop. You can do this by going to the "Edit" menu, selecting "Preferences," and then "Plug-Ins." From there, you can uncheck any third-party plugins that are listed.

    2. Reset your preferences in Photoshop. To do this, hold down the "Alt," "Ctrl," and "Shift" keys while opening Photoshop. You should see a pop-up asking if you want to delete the settings file. Click "Yes" to proceed.

    3. Try running Photoshop as an administrator. Right-click on the Photoshop icon and select "Run as administrator." This can sometimes help with issues related to permissions.

    If none of these steps work, you may want to try uninstalling and reinstalling Photoshop. Before doing so, be sure to back up any files or settings you want to keep.

    If you continue to experience issues, you may want to contact Adobe support for further assistance. They may be able to provide additional troubleshooting steps or help you identify any underlying issues with your system.

    I hope this helps! Let me know if you have any other questions.

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