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Birgit250325025onw
Participant
December 23, 2022
Answered

Strange colors when opening a photo in Photoshop

  • December 23, 2022
  • 3 replies
  • 781 views

 

Hi!

 

I have a problem: when I open a photo in Photoshop, the colors are very strange. Especially the red rolors are 'extra' red (see example). The strange colors are also there when I export it. What can I do to fix it and see the normal colors of the photos? / I have the newest version of Photoshop (24.1) and I use windows.

 

These are the colors when I open it in Photoshop:

This is the normal photo:

 

I tried to fix it for a long time, but nothing worked out, so help would be amazing!

Thankyou in advance!

 

 

    This topic has been closed for replies.
    Correct answer CShubert

    Hi @Birgit250325025onw sorry you are having issues. You say you have been trying to fix for a long time, how long?

     

    Let's make sure we're in a default state and there are no stale settings somewhere: 

    Restore your preferences using this manual method:  

    https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

    Does it work correctly? 

    If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

     

     

    It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

     

    Thank you,

    Cory

    3 replies

    B
    Birgit250325025onwAuthor
    Participant
    December 23, 2022

    Hi Cory,

     

    This worked, thank you!

    CShubert
    Community Manager
    CShubertCommunity ManagerCorrect answer
    Community Manager
    December 23, 2022

    Hi @Birgit250325025onw sorry you are having issues. You say you have been trying to fix for a long time, how long?

     

    Let's make sure we're in a default state and there are no stale settings somewhere: 

    Restore your preferences using this manual method:  

    https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

    Does it work correctly? 

    If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

     

     

    It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

     

    Thank you,

    Cory

    TheDigitalDog
    TheDigitalDog
    Inspiring
    December 23, 2022

    First, try disabling GPU in the Preferences (Performance tab). In Photoshop also go to Preferences > Technology Previews... and enable "Older GPU mode (pre 2016)" - Restart Photoshop. Any better?

    You can try this too: in Preferences>Technology Previews, check the box 'Deactivate Native Canvas' and uncheck 'Enable Native Canvas Rulers' options, then restart Photoshop. Does this work?

    If not, recalibrate and build a new ICC display profile, the old one might be corrupted. If you are using software/hardware for this task, be sure the software is set to build a matrix not LUT profile, Version 2 not Version 4 profile.

    If turning OFF GPU works, it's a GPU bug and you need to contact the manufacturer or find out if there's an updated driver for it. On the Mac, that's part of the OS update(s) so if this is the latest OS version, you may need to roll back a release.
    Also see: https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html
    https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

    Disable third-party graphics accelerators. Third-party GPU overclocking utilities and haxies aren't supported.

    Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
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