Tablet not working now?

[eve_6555]

I use a One by Wacom CTL-472, and have never had any issues. It's working on other programmes (eg Affinity), and working on Photoshop on my laptop.

Everything is updated, but for some reason the cursor doesn't move on Photoshop.

If I am using my tablet in another window then click photoshop up from the taskbar, it does start working for a few seconds, then cuts out again!

Any clues on how to fix this?  Thank you!

[Sameer K]

Hey, @eve_6555. Welcome to the Photoshop Community. I'll need more info to help you figure this out. Please share a video of the issue and the system info from Photoshop Help > System info > Copy and paste into a text document > Upload and attach here. 

Does it behave as mentioned after a specific set of steps? What troubleshooting steps have you tried already? 

Try these steps:
Go to the location of the preference folder below and rename it to backup.

• Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
• You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe
• Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2025 > Rename > Adobe Photoshop 2025. old), You can restore these preferences later if needed.(https://adobe.ly/4860qM9)
• Restart the computer.

These changes will give a fresh start to Photoshop as a fresh install. Let me know how it goes.

Thanks!

Sameer K

(Type '@' and type my name to mention me when you reply)

[eve_6555]

@Sameer K 

it seemed to give a fresh start, but the tablet still isn't working!  thank you

[eve_6555]

@Sameer K 

I've experimented a bit more - if i use my tablet on say this internet window, then move to photoshop i can use the tablet just fine.. UNTIL i move the nib away from the tablet - when it gets back in range photoshop doesn't 'see' it anymore... unless i open another window/programme, and move the pen from that window into photoshop?!

[Aleke]

Hi @eve_6555, thanks so much for the update!

That does sound a bit unusual. Could it be that another program running in the background is interfering with Photoshop? Or maybe there are some third-party plugins installed that could be causing this? When you get a chance, could you share your System Info with us? You can find it in Photoshop under Help > System Info. Just copy it into a text file and attach it to your reply, or feel free to share it via Google Drive, WeTransfer, or any other file-sharing service you prefer.

Thanks a lot! 😊
Alek

[eve_6555]

@Aleke 

I'll copy my system info below.  It does seem to be okay when I have no other programmes running at all (even file explorer open caused an issue!) but idealy I want to fix the issue properly so i can have other windows open!

Adobe Photoshop Version: 26.8.1 20250624.r.8 5e0d05d x64
Number of Launches: 56
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.26100.4652
System architecture: AMD CPU Family:15, Model:1, Stepping:2, AVX2, HyperThreading
Physical processor count: 8
Logical processor count: 16
Processor speed: 3400 MHz
Built-in memory: 16310 MB
Free memory: 10445 MB
Memory available to Photoshop: 12024 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 9.5.0
SAM SDK Version: 13.1.2
ACP.local Status:
- SDK Version: 5.4.0
- Core Sync Status: Reachable and compatible
- Core Sync Running: 7.7.0.5
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: v5.0.0-beta.11
Adobe Firefly: Please use any generative AI feature to view the latest version.
OpenColorIO version: 2.4.2
Content Credentials is not available
NGL Version: 1.40.0.10
Chalkboard: Disabled.
Chalkboard Doc Create: Disabled.
D3D12Warp renderer: Disabled.
Precise Color Management for HDR Display: Disabled.
Alias Layers: Disabled.
Highbeam: Disabled.
Wintab Digitizer Services
Spec Version 1.4
Impl Version 1.39
Num Devices 1
Image tile size: 1028K
Image cache levels: 4
Font Preview: Large
HarfBuzz Version: 8.4.0
TextEngine: ATE 7.9.0 (d611361)
======= GPU
Native API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
isGPUAllowed: 1
GPUName: NVIDIA GeForce RTX 3080
GPUVendor: NVIDIA
NVIDIA GeForce RTX 3080 UNKNOWN, NVIDIA
IsNativeGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 10,053 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Windows available feature level: 12.2
Windows required feature level: 12.0
Windows has required feature level: 1
Display: 1
Display Bounds: (0, 0) -> (2560, 1440)
Display scale: 1
Main Display
Display Type: SDR
Display Profile: sRGB IEC61966-2.1
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
C:\Program Files\Adobe\Adobe Photoshop 2025\sniffer.exe -baseTimeMS=265469 -comment=Photoshop Version: Adobe Photoshop 26.8.1 20250624.r.8 5e0d05d x64

[0 ms]
Start GetSnifferResult

[534 ms]
Start sniffer 2025-08-13 10:42:16
# Photoshop Version: Adobe Photoshop 26.8.1 20250624.r.8 5e0d05d x64
C:\Program Files\Adobe\Adobe Photoshop 2025\sniffer.exe -baseTimeMS=265469 -comment=Photoshop Version: Adobe Photoshop 26.8.1 20250624.r.8 5e0d05d x64

{84 ms}
Start platform native
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (2,560, 1,440)
Dimensions: (2,560 1,440)
Display scale: 1
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3080 index=0)

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 3080
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 10,053 MB
VRAM: 10,053 MB
Dedicated System RAM: 0 MB
Shared System RAM: 8,551 MB
API version: 12.2 (12.2)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Driver date: 2025-04-27 000000.000000-000
Driver age: 4 months
Driver version: 32.0.15.7628
Supports UMA: UNSUPPORTED
D3D-ID: 8710
End platform native
{342 ms}

{342 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 3080
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 10,736 MB
VRAM: 10,736 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 622 GB / s
Compute score: 12,913.2
Device name string: NVIDIA GeForce RTX 3080
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation
End platform OpenCL
{491 ms}

Exit code kExitNormal
End sniffer 2025-08-13 10:42:17
[kStatusNormal, kExitNormal]

[534 ms]
Finish RunAllAPIs

[539 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 90960463442839855271
GUIDBucket:
Composite Core GPU (comp_core_gpu): on
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (CompositingDocumentTabUI): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2025\
Temporary file path: C:\Users\Ben\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
E:\, 931.5G, 76.3G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2025\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2025\Plug-ins\

Installed components:
ACE.dll ACE O O
act_tracing.dll Copyright (c) 2021 Adobe. All Rights Reserved 1.0.58
AdobeLinguistic.dll Adobe Linguistic Library 792708d
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2025/03/11-13:46:07 79.3325af6 79.3325af6
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.6336193 79.6336193
AdobeXMP.dll Adobe XMP Core 2025/03/06-19:12:03 79.9690a87 79.9690a87
AdobeXMPFiles.dll Adobe XMP Files 2025/03/06-19:12:03 79.9690a87 79.9690a87
AdobeXMPScript.dll Adobe XMP Script 2025/03/06-19:12:03 79.9690a87 79.9690a87
AGM.dll AGM O O
AID.dll AID DLL 1.0.0.58
AIDE.dll AIDE 2025/03/11-10:42:09 79.0edcdaa 79.0edcdaa
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2024 29.0.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2025/03/11-13:46:07 79.ffa7413 79.ffa7413
AXE8SharedExpat.dll AXE8SharedExpat 2025/03/06-19:12:03 79.4abff3a 79.4abff3a
AXEDOMCore.dll AXEDOMCore 2025/03/06-19:12:03 79.4abff3a 79.4abff3a
BIB.dll BIB O O
BIBUtils.dll BIBUtils O O
CoolType.dll CoolType O O
CRClient.dll Adobe Crash Reporter Client DLL 16.7.0.202408221003_c7c60a5
DirectML.dll DirectML Redistributable Library 1.13.1+240111-2204.1.dml-1.13.9b0890f
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll Adobe DVA 2025 25.2.0
dvaadameve.dll Adobe DVA 2025 25.2.0
dvaappsupport.dll Adobe DVA 2025 25.2.0
dvaaudiodevice.dll Adobe DVA 2025 25.2.0
dvaaudiotoolkit.dll Adobe DVA 2025 25.2.0
dvacore.dll Adobe DVA 2025 25.2.0
dvacrashhandler.dll Adobe DVA 2025 25.2.0
dvaevefactory.dll Adobe DVA 2025 25.2.0
dvamarshal.dll Adobe DVA 2025 25.2.0
dvamediatypes.dll Adobe DVA 2025 25.2.0
dvametadata.dll Adobe DVA 2025 25.2.0
dvametadataapi.dll Adobe DVA 2025 25.2.0
dvametadataUI.dll Adobe DVA 2025 25.2.0
dvanet.dll Adobe DVA 2025 25.2.0
dvaplayer.dll Adobe DVA 2025 25.2.0
dvascripting.dll Adobe DVA 2025 25.2.0
dvastorage.dll Adobe DVA 2025 25.2.0
dvatemporalxmp.dll Adobe DVA 2025 25.2.0
dvatransport.dll Adobe DVA 2025 25.2.0
dvaui.dll Adobe DVA 2025 25.2.0
dvauxphost.dll Adobe DVA 2025 25.2.0
dvauxpui.dll Adobe DVA 2025 25.2.0
dvavulcansupport.dll Adobe DVA 2025 25.2.0
dvaworkspace.dll Adobe DVA 2025 25.2.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-8.3.0-uxp-b1d8c85
dynamiclink.dll Adobe DVA 2025 25.2.0
ExtendScript.dll ExtendScript 2022/08/18-12:50:45 82.4 82.4
filterport.dll FilterPort 1.1 O
icucnv74.dll International Components for Unicode Build 14.0.1.04ee3a5
icuin74.dll International Components for Unicode Build 14.0.1.04ee3a5
icuuc74.dll International Components for Unicode Build 14.0.1.04ee3a5
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2021.6 (r0xbffe3c5b)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
JP2KLib.dll JP2KLib 2025/03/06-19:12:03 79.6311509 79.6311509
libcrypto-3-x64.dll The OpenSSL Toolkit 3.0.14
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libssl-3-x64.dll The OpenSSL Toolkit 3.0.14
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll Adobe DVA 2025 25.2.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.17.20240223.4.8f5c79c
mkl_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_core.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_sequential.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
MPS.dll MPS 2025/03/11-13:46:07 79.a22178b 79.a22178b
onnxruntime.dll Microsoft® Windows® Operating System 1.17.20240223.4.8f5c79c
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2025 26.8
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 12.0.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 12.0.0.14
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2025 26.8
PSViews.dll Adobe Photoshop 2025 26.8
ScCore.dll ScCore 2022/08/18-12:50:45 82.4 82.4
SVGRE.dll SVGRE 79.5724c48 79.5724c48
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
VulcanControl.dll Vulcan Application Control Library 7.2.0.34
VulcanMessage5.dll Vulcan Message Library 7.2.0.34
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
Unified Extensibility Platform uxp-8.3.0-uxp-b1d8c85
UPIC 2.6.0

Required plugins:

Accented Edges 26.8 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 26.8 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 26.8 - from the file “Filter Gallery.8bf”
Average 26.8 - from the file “Average.8bf”
Bas Relief 26.8 - from the file “Filter Gallery.8bf”
BMP 26.8 - from the file “Standard MultiPlugin.8bf”
Camera Raw 17.4.2 - from the file “Camera Raw.8bi”
Camera Raw Filter 17.4.2 - from the file “Camera Raw.8bi”
Chalk && Charcoal 26.8 - from the file “Filter Gallery.8bf”
Charcoal 26.8 - from the file “Filter Gallery.8bf”
Chrome 26.8 - from the file “Filter Gallery.8bf”
Cineon 26.8 - from the file “Cineon.8bi”
Clouds 26.8 - from the file “Clouds.8bf”
Color Halftone 26.8 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 26.8 - from the file “Filter Gallery.8bf”
Conté Crayon 26.8 - from the file “Filter Gallery.8bf”
Craquelure 26.8 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 26.8 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 26.8 - from the file “Standard MultiPlugin.8bf”
Crosshatch 26.8 - from the file “Filter Gallery.8bf”
Crystallize 26.8 - from the file “Standard MultiPlugin.8bf”
Cutout 26.8 - from the file “Filter Gallery.8bf”
Dark Strokes 26.8 - from the file “Filter Gallery.8bf”
De-Interlace 26.8 - from the file “Standard MultiPlugin.8bf”
Dicom 26.8 - from the file “Dicom.8bi”
Difference Clouds 26.8 - from the file “Clouds.8bf”
Diffuse Glow 26.8 - from the file “Filter Gallery.8bf”
Displace 26.8 - from the file “Standard MultiPlugin.8bf”
Dry Brush 26.8 - from the file “Filter Gallery.8bf”
Entropy 26.8 - from the file “statistics.8ba”
Export Color Lookup Tables 26.8 - from the file “Export3DLUT.8be”
Extrude 26.8 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 26.8 - from the file “FastCore.8bx”
Fibers 26.8 - from the file “Standard MultiPlugin.8bf”
Film Grain 26.8 - from the file “Filter Gallery.8bf”
Filter Gallery 26.8 - from the file “Filter Gallery.8bf”
Fresco 26.8 - from the file “Filter Gallery.8bf”
Glass 26.8 - from the file “Filter Gallery.8bf”
Glowing Edges 26.8 - from the file “Filter Gallery.8bf”
Grain 26.8 - from the file “Filter Gallery.8bf”
Graphic Pen 26.8 - from the file “Filter Gallery.8bf”
Halftone Pattern 26.8 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 26.8 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 26.8 - from the file “HDRMergeUI.8bf”
HSB/HSL 26.8 - from the file “Standard MultiPlugin.8bf”
IFF Format 26.8 - from the file “Standard MultiPlugin.8bf”
Ink Outlines 26.8 - from the file “Filter Gallery.8bf”
JPEG 2000 26.8 - from the file “JPEG2000.8bi”
Kurtosis 26.8 - from the file “statistics.8ba”
Lens Blur 26.8 - from the file “Lens Blur.8bf”
Lens Correction 26.8 - from the file “Lens Correction.8bf”
Lens Flare 26.8 - from the file “Standard MultiPlugin.8bf”
Liquify 26.8 - from the file “Liquify.8bf”
Matlab Operation 26.8 - from the file “ChannelPort.8bf”
Maximum 26.8 - from the file “statistics.8ba”
Mean 26.8 - from the file “statistics.8ba”
Measurement Core 26.8 - from the file “MeasurementCore.8me”
Median 26.8 - from the file “statistics.8ba”
Mezzotint 26.8 - from the file “Standard MultiPlugin.8bf”
Minimum 26.8 - from the file “statistics.8ba”
MMXCore Routines 26.8 - from the file “MMXCore.8bx”
Mosaic Tiles 26.8 - from the file “Filter Gallery.8bf”
Multiprocessor Support 26.8 - from the file “MultiProcessor Support.8bx”
Neon Glow 26.8 - from the file “Filter Gallery.8bf”
Note Paper 26.8 - from the file “Filter Gallery.8bf”
NTSC Colors 26.8 - from the file “NTSC Colors.8bf”
Ocean Ripple 26.8 - from the file “Filter Gallery.8bf”
OpenEXR 26.8 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 26.8 - from the file “Filter Gallery.8bf”
Palette Knife 26.8 - from the file “Filter Gallery.8bf”
Parametric Filter NO VERSION - from the file “MaterialFilter.8bf”
Patchwork 26.8 - from the file “Filter Gallery.8bf”
Paths to Illustrator 26.8 - from the file “Standard MultiPlugin.8bf”
PCX 26.8 - from the file “PCX.8bi”
Photocopy 26.8 - from the file “Filter Gallery.8bf”
Picture Package Filter 26.8 - from the file “ChannelPort.8bf”
Pinch 26.8 - from the file “Standard MultiPlugin.8bf”
Pixar 26.8 - from the file “Pixar.8bi”
Plaster 26.8 - from the file “Filter Gallery.8bf”
Plastic Wrap 26.8 - from the file “Filter Gallery.8bf”
Pointillize 26.8 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 26.8 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 26.8 - from the file “PBM.8bi”
Poster Edges 26.8 - from the file “Filter Gallery.8bf”
Radial Blur 26.8 - from the file “Standard MultiPlugin.8bf”
Radiance 26.8 - from the file “Radiance.8bi”
Range 26.8 - from the file “statistics.8ba”
Render Color Lookup Grid 26.8 - from the file “Export3DLUT.8be”
Reticulation 26.8 - from the file “Filter Gallery.8bf”
Ripple 26.8 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 26.8 - from the file “Filter Gallery.8bf”
Save for Web 26.8 - from the file “Save for Web.8be”
ScriptingSupport 26.8 - from the file “ScriptingSupport.8li”
Shear 26.8 - from the file “Standard MultiPlugin.8bf”
Skewness 26.8 - from the file “statistics.8ba”
Smart Blur 26.8 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 26.8 - from the file “Filter Gallery.8bf”
Solarize 26.8 - from the file “Solarize.8bf”
SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Spatter 26.8 - from the file “Filter Gallery.8bf”
Spherize 26.8 - from the file “Standard MultiPlugin.8bf”
Sponge 26.8 - from the file “Filter Gallery.8bf”
Sprayed Strokes 26.8 - from the file “Filter Gallery.8bf”
Stained Glass 26.8 - from the file “Filter Gallery.8bf”
Stamp 26.8 - from the file “Filter Gallery.8bf”
Standard Deviation 26.8 - from the file “statistics.8ba”
Substance 3D Viewer NO VERSION - from the file “Substance3DViewerForPs.8bi”
Sumi-e 26.8 - from the file “Filter Gallery.8bf”
Summation 26.8 - from the file “statistics.8ba”
Targa 26.8 - from the file “Standard MultiPlugin.8bf”
Texturizer 26.8 - from the file “Filter Gallery.8bf”
Tiles 26.8 - from the file “Standard MultiPlugin.8bf”
Torn Edges 26.8 - from the file “Filter Gallery.8bf”
Twirl 26.8 - from the file “Standard MultiPlugin.8bf”
Underpainting 26.8 - from the file “Filter Gallery.8bf”
Vanishing Point 26.8 - from the file “VanishingPoint.8bf”
Variance 26.8 - from the file “statistics.8ba”
Water Paper 26.8 - from the file “Filter Gallery.8bf”
Watercolor 26.8 - from the file “Filter Gallery.8bf”
Wave 26.8 - from the file “Standard MultiPlugin.8bf”
WIA Support 26.8 - from the file “WIASupport.8li”
Wind 26.8 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 26.8 - from the file “WBMP.8bi”
ZigZag 26.8 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE

Duplicate and Disabled plugins: NONE

Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 9.4.0.58 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-9.4.0\"
CmdN: 1.26.27
FMS: 1.10.9
UAM: 1.3.1
UAB: 2.18.0-17
UAB4: 5.38.0
AXT: 1.0.4
Loaded at: 432 ms - launch time impact: 100 ms
ccx-timeline (Prepared) 3.1.12.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 30.16.0.0 - from the file "Required Folder"
Loaded at: 7231 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 30.26.0.0 - from the file "Required Folder"
In app notifications (Loaded) 2.0.25.0 - from the file "Required Folder"
Loaded at: 477 ms - launch time impact: 0 ms
Content Credentials (Loaded) 0.51.4.0 - from the file "Required Folder"
Loaded at: 6739 ms - launch time impact: 0 ms
CC Libraries Panel (Prepared) 4.11.89.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_4_11_89\"
CAPTURE: 2.0.41 STOCK: 4.2.7
Parametric Filter (Prepared) 1.0.0.0 - from the file "Required Folder"
Photoshop Adjustments Panel (Loaded) 2.3.7.0 - from the file "Required Folder"
Loaded at: 7232 ms - launch time impact: 1 ms
Photoshop UXP Export-As (Prepared) 5.12.1.0 - from the file "Required Folder"
Photoshop In App Messaging (Loaded) 4.7.0.0 - from the file "Required Folder"
Loaded at: 7232 ms - launch time impact: 0 ms
Information Alert (Prepared) 0.5.0.0 - from the file "Required Folder"
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Share Panel (Prepared) 1.0.19.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.6.9.0 - from the file "Required Folder"
Substance 3D Viewer Plugin for Photoshop (Prepared) 1.0.0.0 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.substance-3d.viewer.ps\"
IC popup message (Loaded) 1.0.0.0
Loaded at: 6661 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 6662 ms - launch time impact: 0 ms
Discover Panel (Loaded) 2505.123.1.1 - from the file "Required Folder"
Loaded at: 7256 ms - launch time impact: 34 ms
Neural Filters (Registered) 1.15.0.102 - from the file "Required Folder"
Scan time: 0 ms - entries: 38

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_11_89\index.html”
com.adobe.stock.panel.licensing-embedded 4.0.35 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_11_89\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_11_89\extensions\capture\capture.html”
Export As 4.8.16 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2025\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.16 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2025\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
LogiOptions version 9.70.3.0 7.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\LogiOptionsAdobe\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_11_89\manager.html”

Installed TWAIN devices: NONE

[eve_6555]

I'm not having this issue with other programmes that use my tablet (eg Affinity or Blender) and it's all up to date with drivers too!

[veliv97945148]

The pen works for a while and then stops. Clicking the left mouse button in the other screen makes the pen work again. The problem exists with Photoshop and Lightroom and Fresco (they all are Adobe programs). The pen works fine with all other programs like Paint, Powerpoint, CorelCAD. The computer is Dell XPS 16 9640. 

[eldad d]

Hello - I am having exactly this same problem. Any support would be very welcome. 

[eldad d · Accepted solution]

OK - i managed to fix it, hooray! I uninstalled and reinstalled Photoshop, then did the same for my Wacom One tablet. I thought I had done that before, but I didn't fully uninstall the Wacom One first, and possibly i din't have the specifically correct driver.  This time I was careful to be sure to install the correct Wacom One Driver (which I identified using the Wacom centre previously, which showed the model I had (DTC133) )  Then, next time I tried Photoshop it worked! If you still have this problem, maybe it will help you?  @eve_6555 

[Aleke]

Hi @eve_6555, thanks so much for sharing your System Info!

Quick question, if you update to version 26.9, do you still run into the same issue? If so, could you also try testing your tablet in Photoshop Beta to see if it behaves differently?

Also, I noticed your graphics drivers haven’t been updated in 4 months according to the System Info. If you get a chance, head over to NVIDIA’s website and update the drivers for your GeForce RTX 3080. I’d recommend going with the Studio drivers, they tend to work more smoothly with Adobe apps than the Game Ready ones.

Thanks again!

Hi @veliv97945148 and @eldad, just checking, are you using the same tablet model as Eve?

Appreciate your help!
Alek

[eldad d]

Hi @Aleke - I don't know, but I'm using DTC133 

[veliv97945148]

Hi!



I have 26.9 but I also installed the Beta. No difference, unfortunately.



I also installed the NVIDIA Studio driver (for my 4060). My first impression is that the driver is good. But unfortunately it does not solve the problem.



The tablet model is Wacom One 16, product number DTC133W0B.



I really appreciate your work. I’ve been developing telecom software myself.



with best regards, Veli

[eve_6555]

@Aleke 

Hey! Updated everything and redownloaded wacom drivers - still has the same issue. 😞

[Aleke]

Hi @eve_6555, sorry to hear you're still running into issues.

I’d recommend checking out the suggestions in this guide: https://adobe.ly/45LUeco It’s packed with helpful troubleshooting steps for tablet users having problems with Photoshop. Let me know if this helps.

Thanks so much,
Alek