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There isn't enough room to display this document error code

Forum|Forum|8 years ago
January 26, 2018
20 replies
23697 views

I have the same problem and another person as I also just finished installing the Jan 23 Photoshop CC update, reopened the program, and attempted to open a simple JPG file. I rec'd the error message: "There isn't enough room to display this document." What's that supposed to mean? Then I tried to create a new document and rec'd this message: "Could not create a new document. There isn't enough room to display this document." My system runs Windows 10, has 64GB of RAM, 2T hard drives with adequate space for scratch disks. I tried restarting my computer but no change. I uninstalled and reinstalled photoshop cc 2018 and it worked correctly opening one image and then reverted to the same problem. The response to the previous person suggested going to Documents and Settings to change a DAT file, however, in Windows 10 PRO there is no access to this file and Microsoft advised there is no longer this specific file available. Please help.... Thanks

Windows

This topic has been closed for replies.

Correct answer Mohit Goyal

Hi All,

This issue should be fixed in the Photoshop CC 2018 (19.1.4) release which is now available. Checkout the list of fixed issues here: Fixed issues in Adobe Photoshop CC

Please update Photoshop CC 2018 via the Creative Cloud desktop app and let us know if you continue to have any trouble.

Update Creative Cloud apps

Regards,

Mohit

C

christian_8258

New Participant

i have the same problem right now , have you fixed it yet

NB, colourmanagement

Community Expert

@christian_8258

Perhaps try a thorough reset of Photoshop preferences?

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

If they become corrupt then various issues can occur.

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state:

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

Manually removing preferences files is the most complete method for restoring Photoshop to its default state. This method ensures all preferences and any user presets which may be causing a problem are not loaded.

Quit Photoshop.
Navigate to Photoshop's Preferences folder.
macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

Note: The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings
Open Photoshop.

New preferences files will be created in their original location.

Note re macOS: The user Library folder is hidden by default.

To access files in the hidden user Library folder, see here for how to access hidden user library files.

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Unexpected behaviour may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviours in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

Learn how to access and modify Photoshop preferences and customise per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-preferences/td-p/12502668

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that: https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

Before you reset your preferences

in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references.

Quit Photoshop.
Go to Photoshop's Preferences folder

Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\

[on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS.

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

In the Finder, open the “Go” menu whilst holding down the Option (Alt) key.

Library will now appear in the list - below the current user's “home” directory. ]

Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

Note for those on macOS:

Preference preservation is affected by macOS permissions,

you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

If that doesn't fix the issue:

Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.

Still hanging?

Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop.

Do you still have problems?

It may even be time to reinstall Photoshop.

It’s recommended that you use the Adobe CC cleaner tool to remove all traces first.

(See above about preserving preferences though! It’s worth preserving them unless they are corrupted.)

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

I hope this helps

neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'

google me "neil barstow colourmanagement" for lots of free articles on colour management

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S

samg38341640

New Participant

Many years later, I am having this exact same issue completely out of the blue, does anyone know how to solve this now?

JBedfordPhoto

Inspiring

This problem is making an appearance again in the latest version of Photoshop (whatever is current as of Feb 9, 2022)

Kukurykus

Brainiac

Jul 30, 2021

Nicollet

Adobe Employee

Hi William,

Thanks for all of the feedback that helped diagnose this problem. It will be resolved in the next update to Photoshop. Someone will post to this thread when that update becomes available.

Thanks!

Hannah

S

sprouseart

Participating Frequently

This insane issue just started again (5/9/2018) after working properly since late March since I last had the issue. I have the latest update and it clearly hasn't been resolved! I have professional responsibilities and deadlines that must be met that I can't address now because of this wildly frustrating issue! I'm re-installing an older version with the hopes that that fixes it at least temporally. Please give some guidance here rather than this will be addressed with the next update!

Mohit Goyal

Correct answer

Community Manager

Hi All,

This issue should be fixed in the Photoshop CC 2018 (19.1.4) release which is now available. Checkout the list of fixed issues here: Fixed issues in Adobe Photoshop CC

Please update Photoshop CC 2018 via the Creative Cloud desktop app and let us know if you continue to have any trouble.

Update Creative Cloud apps

Regards,

Mohit

erink51652060

New Participant

I have the same issue and tried all of the suggestions and nothing has worked.

HELP:)

Kukurykus

Brainiac

Probably you missed reply No. 30 of this theard.

J

J453

Brainiac

This issue will be fixed in the next Photoshop update to go out.

Kukurykus

Brainiac

Could you let Pete.Green know to read that reply Re: Files opened at 3%. It seems he set Mohit Goyal announcement as correct answer, but as I explained that topic - he did that in - is not related to bug there was fixed in 19.1.3 v. I am asking as I assume he logs in to this forum very rarely while you probably got contact to him. If that won't be changed then proposed solution is going to mislead other users looking for correct solution. THX!

katarinab90353814

New Participant

This has just happened to me today. Updated to latest version of PhotoShop 10 days ago (PC). With looming deadlines I see no other option than to go back to an older version?

Kukurykus

Brainiac

Did not you read anything more than first post of this topic? You already got reason of this bug in reply No. 30 of this theard.

merlins52670901

New Participant

I run a Mac and get this message too: "Could not complete your request There isn't enough room to display this document."

What do I do? I have work to do and can't open any photoshop files without getting this message. None of the ideas shown for windows version helps me at all!

merlins52670901

New Participant

Running on my Mac, On a guess, I undocked the tools panel and let it float on the upper left corner. After that, I was able to access my files without any window error.

Kukurykus

Brainiac

If you'd like Adobe to be aware many of us experiencing it post this problem (undocked Tools bar) also on their Photoshop bugs website: Photoshop: There isn't enough room to display this document | Photoshop Family Customer Community.

benvenisti

Participating Frequently

In addition to JJMacks method I copied the Old Adobe Photoshop CC 2018 Settings folder into the fresh CC 2018 and got back my previous workspace, etc., with the error gone.

Kukurykus

Brainiac

You don't have to do it. Better read 'reason' why it happens in reply 30 of this theard.

R

RobertVaage

New Participant

My solution was to create a brand new workspace, photography, and now everything is working like a charm. I have after updated with the string above to 32000 RAM. I dont know if that made any changes since it already worked out.

Kukurykus

Brainiac

What if you undock your Tools bar from the edge of Photoshop workspace and move it somwhere in center of screen, or even better to bottom as well, will document decrease its size on screen while opening / creating or perhaps error occur?