Skip to main content
razzetti
razzetti
Participating Frequently
February 2, 2023
Answered

Tool Menus not showing and saving issues

  • February 2, 2023
  • 3 replies
  • 1246 views

I'm running PS 23.5.4 on an iMac with Catalina. I upgraded from CS6 recently, which ran flawlessly for ten years. This new version gets more glitchy by the day. Today the flyout menus on the toolbar have stopped working. I can toggle between the options by holding the Alt key and clicking on the tool, but the flyout menus no longer appear. Also, when going to save a file I have to wait a full minute before the saving options window appears. I am just starting a big job and have wasted an hour already today. Please help!

This topic has been closed for replies.
Correct answer Kevin Stohlmeyer

Unfortunately CS6 was built for your 2013 iMac. Newer versions takes you closer towards incompatibility.

 

Example: 35 GB is not enough HD space to effectively run Photoshop depending on your workflow. You could be running out of HD space and scratch disk, thereby causing cascading issues until it fails completely.

 

Also your 2013 iMac is right on the fringe of meeting recommended specs for current Photoshop builds - the 780M chip is slower than most current graphics cards and the processor may be struggling if Photoshop is not the only process running.

 

One thing to try is to go to Photoshop/Preferences/General and click "Reset preferences upon quit" and relaunch PS.

The second thing is to go to Photoshop/Preferences/Technology Previews and check "Deactivate Native Canvas".

3 replies

PECourtejoie
Community Expert
PECourtejoieCommunity Expert
Community Expert
February 2, 2023

Hello, please post the contents of Photoshop's Help>System Info... menu, so that we get to know more information about your setup.
If your post disappears, do not repost it, as it might need to be approved by a moderator. As an alternative you can save it to a .txt file on your computer and attach it on your answer via the forum. (attachments do not post from e-mail)

razzetti
razzettiAuthor
Participating Frequently
February 2, 2023

I did this, cut and pasted into this window, but it vanished

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
February 2, 2023

It will show up eventually -the forum flags it so the moderators have to release it.

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    February 2, 2023

    What year is your iMac?

    How much free HD space do you have on your Macintosh HD?

    What do you have for space in your Photoshop Preferences/Scratch Disk?

    In Catalina, go to Apple System Prefs/Security and Privacy and make sure Photoshop is listed in Full Disk Access.

    razzetti
    razzettiAuthor
    Participating Frequently
    February 2, 2023

    I have 35Gb space available on the hard drive. Photoshop is listed in Full Disk Access as mentioned. 

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity ExpertCorrect answer
    Community Expert
    February 2, 2023

    Unfortunately CS6 was built for your 2013 iMac. Newer versions takes you closer towards incompatibility.

     

    Example: 35 GB is not enough HD space to effectively run Photoshop depending on your workflow. You could be running out of HD space and scratch disk, thereby causing cascading issues until it fails completely.

     

    Also your 2013 iMac is right on the fringe of meeting recommended specs for current Photoshop builds - the 780M chip is slower than most current graphics cards and the processor may be struggling if Photoshop is not the only process running.

     

    One thing to try is to go to Photoshop/Preferences/General and click "Reset preferences upon quit" and relaunch PS.

    The second thing is to go to Photoshop/Preferences/Technology Previews and check "Deactivate Native Canvas".

      razzetti
      razzettiAuthor
      Participating Frequently
      February 2, 2023

      Further to this post. The above problems happen when opening NEF (Nikon RAW) files via the Camera RAW plugin from my D810. I just tried with the saved jpeg of one of these, and everything works perfectly again. ??

      razzetti
      razzettiAuthor
      Participating Frequently
      February 2, 2023

      Bizarrely, regarding the Save As command not working... If I work on an image and then Save As, nothing happens. But if I move to the next desktop in Mac OS the dialog window immediately appears, and when I click "Save" is flips back to the Photoshop Desktop again... Go figure!

       

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices