Inspiring

Answered

Trying to load Pshop on a new computer; how to disable on old computer

Forum|Forum|1 year ago
March 5, 2024
4 replies
495 views

Hi, sorry to ask this, but what I read on Google doesn't seem to match what Adobe needs me to do.

I bought a computer that will host Window 11 pro.

My Adobe plan includes Photoshop, Bridge, ACR, LR Classic, Premier Rush, and Acrobat. When opening Adobe I can't find that exact plan.

Too, it has been indicated that I should pause my Adobe account on the old computer before downloading same on the new computer. I don't see how to do so?

How to load what I currently "own" to the new, currently somewhat crazy, electronic device. Please,

and thanks!

Windows

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Correct answer Trevor.Dennis

You don't need to. WEe are allowed two installations to be activated at the same time. If you activate a new and third installation, one of the other two will become deactivated. I used to use desktop, laptop, and Cintiq Companion, constantly reactivating whichever one I was using. The server actually worked out that I was swapping between laptop and Cintiq, and never deactivated the desktop.

didiermazier

Community Expert

Go to your account online

Go to menu > formulas > devices

You will have a liste of devices that can be deactivated with the button at the end of the line under Action.

W

Warren Heaton10841144

Community Expert

We can install the software on more than two, activate on two, and use on one.

Most of your questions are answered here: On how many computers can I install my Adobe app?

There's an account management link on that page that I find helpful for logging out of a machine that may not be available at the moment.

It can be a little confusing when logged into your Adobe subscription via Creative Cloud Desktop because you'll see everything, but only the applications included in your plan will be active. That is, applications included (Photoshop, Brdige, Lightroom Classic, etc.) will show an "Open" button next to those apps while applications not included (Illustrator, InDesign, After Effects, etc.) will show a "Try" or "Buy" button instead.

B

bruceb76700895Author

Inspiring

It be a lot confusing, especially using a new OS :). But I'll give this a try, and thanks!

B

bruceb76700895Author

Inspiring

I finally found the right screen that acknowledges my "ownership" but Premier Rush is no longer included. Too, downloaded Pshop has ACR but no Bridge, so that's another download at a time when the internet speed here is lower than I've ever noticed. It too 3.5 hours to download Pshop, if you can believe that. Tomorrow I'll investigate if our local phone company has loaded the higher rate cable they promised two years ago. Hope so.

Thanks to all!

Trevor.Dennis

Correct answer

Community Expert

You don't need to. WEe are allowed two installations to be activated at the same time. If you activate a new and third installation, one of the other two will become deactivated. I used to use desktop, laptop, and Cintiq Companion, constantly reactivating whichever one I was using. The server actually worked out that I was swapping between laptop and Cintiq, and never deactivated the desktop.

Kevin Stohlmeyer

Community Expert

@bruceb76700895 Assuming this is Creative Cloud subscription - when you install Adobe Creative Cloud on the new computer, when you sign in to the application it will allow you to deactivate remotely.

If this is older licensed software including CS6, refer to this: https://community.adobe.com/t5/download-install-discussions/signing-into-and-activating-legacy-adobe-applications/td-p/14372541

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