Type Tool is Freezing and Crashing Photoshop 2024

[shiftBKperspectives]

I am on a MacBook Pro 2021 with 32 GB of RAM. I am using PS 2024 -- All my files were working fine, then all of a sudden I cannot use the text tool without it freezing and hanging PS. Sometimes it seems to work, but when it does it is SUPER slow. All I am trying to do is create a text layer of two words, then change it's color. I have updated my OS to Sonoma 14.6.1, then I uninstalled and reinstalled PS...I am using version 25.12. This is happening on a 200mb file with no layers except one text layer. I have scratch disk space set up and nothing else is running on my computer. This should be no problem for PS and the computer I have. 

Bascially I cannot work at all on my project. I guess I'll try an older version of PS and see if that helps...

I would love some help! Thank you! 

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

[shiftBKperspectives]

Thanks for moving my question. As far as I could tell I did post this in the community.adobe.com. That is where I started looking for solutions, so I can't tell the difference between where you posted it and I did, but thank you. It took me a while to find a place to allow me to post, but I always thought I was always in this community -- Weird. 

[kglad]

your post belongs in the photoshop forum.  it was in a forum about using adobe's forums.

[shiftBKperspectives]

I sort of have an update...this is pretty weird. So I downloaded PS 2023 and started having the same problems. After a lot of playing around, I noticed that I have one file made in v.2024 that doesn't totally crash when I use it in v2023 (late 2023), but it updates and renders the text VERY slowly. Again, I have a fast comupter and this is not a big file (most of the layers this are flattened). Every change I try to make to the text takes forever. Then a new file I was working with, using the text created in 2024 freezes PS completely. So I created new text layers in 2023 for this file and the text renders completely differently. I copied the type created in 2023 to the 2024 file (while in 2023 of course) and you can see here. This is the exact same typeface and renders differently. All the text made from 2024 is more bold, without using a bold font. The typefaces look so much better in 2024...I didn't even realize the lack of detail I was getting. BTW - These fonts I am using are from the Creative Cloud. So...As far as I can tell, there is something off with the way 2024 is rendering the fonts. I hope I can stay in 2023 and actually get my work done. 

[shiftBKperspectives]

Oh, here is a screen shot. This typeface (on the left) is called Marker Aid, but they are all doing this. The top one is 2024, the bottom one is the exact same font created in 2023.

[NB, colourmanagement]

@shiftBKperspectives 

Perhaps try a thorough reset of Photoshop preferences?

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

If they become corrupt then various issues can occur.

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

Manually removing preferences files is the most complete method for restoring Photoshop to its default state. This method ensures all preferences and any user presets which may be causing a problem are not loaded.

1. Quit Photoshop.
   
   
2. Navigate to Photoshop's Preferences folder.
   macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
   Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
   
    
   Note: The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
3. Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings
   
   
4. Open Photoshop.
   
    New preferences files will be created in their original location.
   

Note re macOS: The user Library folder is hidden by default.

To access files in the hidden user Library folder, see here for how to access hidden user library files.

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Unexpected behaviour may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviours in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

Learn how to access and modify Photoshop preferences and customise per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-pre...

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

Before you reset your preferences

in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

Quit Photoshop.
Go to Photoshop's Preferences folder

Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\

  [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

  Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS.

  https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

  In the Finder, open the “Go” menu whilst holding down the Option (Alt) key.

  Library will now appear in the list - below the current user's “home” directory. ]

Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

Note for those on macOS:

Preference preservation is affected by macOS permissions,

you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

If that doesn't fix the issue:

Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.

Still hanging? 

Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. 

Do you still have problems?

It may even be time to reinstall Photoshop.

It’s recommended that you use the Adobe CC cleaner tool to remove all traces first.

(See above about preserving preferences though! It’s worth preserving them unless they are corrupted.)

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

I hope this helps

neil barstow, colourmanagement net  - adobe forum volunteer - co-author: 'getting colour right'

google me "neil barstow colourmanagement" for lots of free articles on colour management

Help others by clicking "Correct Answer" if the question is answered.

Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

[jane-e]

@shiftBKperspectives 

Before resetting Preferences, try the troubleshooting steps here, including resetting your font cache and turning off font preview:

https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html

Often this is caused by a problematic or damaged font. You might also try using a different typeface and deleting the corrupted one.

Jane

[shiftBKperspectives]

Thanks for your suggestions. I did everything you said. I also have a clean install of 2024 and I still have the problem. No, I opened a brand new file and used the same fonts and they work okay. And these are Adove Cloud fonts, which is intersesting and it happend to 3-4 different typefaces. So, it seems like it was a problem that was more than one font. Could a file be corrupt in some way where the fonts act funny? Everything else with the file works great but the fonts. I was able to open it in 2023, delete the old fonts and make new ones (using the same typeface), and that worked. Strange. 

[jane-e]

You're welcome @shiftBKperspectives. Is everything working now?

Often just deleting the font cache solves this. 

Jane

[shiftBKperspectives]

Well, I did that and it didn't help. It made a slight improvement because it crashed PS less (only 1 out of 4 times versus 4 out of 4), but changing the text at all creates a "Rendering" progress bar, freezes everything, and take forever to do something simple. Then when you click the "done" checkmark, it takes forever again. 

[jane-e]

@shiftBKperspectives 

I can only think of two more things to try:

1. Post in the Adobe Fonts forum: https://community.adobe.com/t5/adobe-fonts/ct-p/ct-fonts

While we can move posts, this one has gotten rather long.

2. Contact Adobe Customer Care. They can look at your computer.

Try the link to auto-open the Chat: 
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the steps here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

Jane

[shiftBKperspectives]

I have a deadline now and 2023 works okay, and in 2024 sometimes creating a new file helps...so I'll have to try the other venues later. I really, really appreciate your help!