Unable to create normal map

[p.v-kumar]

I am trying to create a normal map and a height map in photoshop using the Filter>3D>Generate normal/height map feature, but it just doesn't work. I have tried it on multiple OS and platforms.

Devices attempted on:

1. Windows 11:

    i7-13th Gen 2.1 GHz, 32GB RAM, Intel UHD 770 Graphics, 64-bit

2. Apple Mac Studio:

    Apple M1 Max chip, 32GB

3. Apple Macbook

    Apple M2 Pro chip, 16GB

Exact issue:

On the windows based system, upon attempting to create a simple normal map or height map when navigated to the feature, a pop-up alert shows up with the message-

"The 3D feature require that 'Use Graphic Processor' is enabled in the Performance preferences. Your video card must meet the minimum requirements and you may need to check your driver is working correctly." 

When I check for those settings, I can confirm that they are appropriately set and I am using the maximum memory I can with my 32GB system. Yet, the issue still pops up. I assumed it was because of the lack of strong GPU unit in my windows system and I moved to the MacOS to make it work.

On both the Mac Studio and the Macbook, Photoshop unexpectedly crashes "EVERYTIME" I try to use those features. I have tried other features in the filter menu which seem to be working fine. I tried multiple fixes and solutions that were available online and on the discussions of various other questions in the form but to no success.

I would really appreciate any help.

Thanks

NOTE:

i. All of my OS are up to date and all the drivers are also up to the latest versions.

ii. Started facing this issue as recent as last week, did not face it anytime in the past

[Bojan Živković]

I am receiving the same result as mentioned in your request. It's likely a generic message that's appearing; the real reason might be that Adobe is phasing out 3D features, and this is a residual effect.

[Ged_Traynor · Accepted solution]

@p.v-kumar 3D features are being discontinued in Photoshop, if you want to continue using 3D features you can install version 22.2 which is available from the Creative Cloud app
https://helpx.adobe.com/ie/photoshop/kb/3d-faq.html

[p.v-kumar]

Hey! Thanks for the response. I managed to get it done, thanks a lot!

[Irene37307938jjkg]

Good morning
I had the exact same problem and haven't found a solution yet. Could you tell me how you solved it?
Thanks in advance for any help

[Ged_Traynor]

@Irene37307938jjkg did you read my post, it tells you how to solve it, you need to install version 22.2

[giuseppe23826793wqze]

On my Original version 25.7.0 IT DOES NOT WORK!. They changed everything and I can't see any normal maps. Before it was simple and it worked and now with this version no Normal map is created which I needed A LOT for my 3D. I hope they will fix it VERY SOON!.

[Ged_Traynor]

@giuseppe23826793wqze did you read my post, it tells you how to solve it, you need to install version 22.2, which is available from the Creative Cloud app

[XR_LOK]

• Now use another software to create Normal Map