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Answered

Uninstall CS4 not working because Bridge/Updater 'open'

Forum|Forum|15 years ago
February 5, 2010
5 replies
32526 views

But they are not.

I am having some really funky problems with CS4 and the only way I know of perhaps correcting them is to uninstall and reinstall.

My problem: The program will not uninstall because it says Bridge and Updater are open. But they are not.

Please help!

Liz

This topic has been closed for replies.

Correct answer

When you installed your saved files from the backup did you also install CS4 from that or did you install from the PS CS4 disk?

If you ran from the backup I think the install was botched.

What I would do is deactivate CS4. Choose to deactivate as if your installing onto another computer. Then remove CS4 and re-install. Reinstall the software as Admin. When you insert the disk don't run it. Open to explore and look for the photoshop file. in that file look for the .exe file. Right click on that and choose run as Admin.

But before you install you want to run the CS4 clean script. Follow the instructions but there is a level one or level two cleaning. Type in 3 and clean it out.

http://www.adobe.com/support/contact/cs4clean.html

Run the microsoft cleanup utility

http://support.microsoft.com/kb/290301

Download and run CCleaner to locate and remove any lingering files. It is free and works great

http://www.ccleaner.com/

If you have Adobe reader installed remove it. Sometimes it causes CS4 install issues.

Turn off any anti-virus software.

If running Vista or Windows 7 turn off Windows defender. You can keep the firewall on.

When installing CS4 you do not have to install CS3 or CS2. Just type in CS2 or CS3 serial numbers when asked.

During CS4 install at 90 percent the install will hang for about 10 mins. That is normal.

After CS4 is installed reboot. After reboot right click on PS CS4 in Start where the programs are listed. click on properties, compatibility, then check run as Admin. hit apply then ok to close. Start Photoshop and update.

If you can defrag before and after CS4 install.

H

historikfotos

New Participant

Hey Gang,

I am having issues as well... I downloaded the " free " CS4 30 day version and am trying to unistall it completely. I keep getting " adobe bridge " open and need to close it. But I don't see a way to close it, and suggestions would be great... I am not a programmer but, with the right simple directions I feel I can get it done. I have tried some of the things here but with no luck...

Thx

John

Zeno Bokor

Inspiring

Press Ctrl+Shift+Esc to bring up the Task Manager, switch to the Processes tab and close Bridge.exe

H

historikfotos

New Participant

Thx Zeno that worked.... I was trying to get rid of the net downloaded version and upload from the disk. However now the disk won't load cause it says bridge is not running. I did recheck the process box and bridge.exe is there, is there anything else I need to do ???

Thx ahead

John

eliteflyers_com

Participating Frequently

i have the same problem with CS4 and still trying to find out the solution

A

Anonymous

If you read all the posts you will see that if you have the same exact problem the corrective is to buy a new computer. Between the post comments it is either Windows XP media edition that is flaky or a hardware issue or a combo of both. To me the problem mimics a possible impending hard drive death in the making. But the problem could also be bulging capactor caps on the motherboard too that raises all sorts of heck.

Sometimes the baby has to be called ugly and move on. Now the OP has a new computer, can take the time on the older computer to nuke the hard drive, reload XP Media edition to see if that helps and maybe use it in another room as a backup. But windows XP media editon is not that great of a stable OS so we shall see.

H

Hudechrome-sd9sPI

Participating Frequently

Hmm, I didn't notice the "new computer" mention until I want back to look.

I thought she was trying to get the old one to still work.

So, liz, what's your setup? Did you buy a new computer? If so, belay my last set of instructions and get back with an update.

A

Anonymous

When you do get that new computer make sure you run Windows update before you install PS CS4.

Don't forget to de-activate the Photoshop on the old computer.

I am sure you will get Windows 7 so there are a few things you need to do before you install CS4.

Turnoff any anti-virus software. Turnoff windows defender. You can leave UAC on.

When you put the CS4 Disk in you need to run it as Admin. When you insert the disk don't run it and just open to explore. Look for the PS CS4 folder and inside that folder you will see the .exe file. Right click on that file and select run as Admin. The install process will start and will take a while.

Around 90 percent complete the install will look like it stopped. This is normal and may take 10 to 15 mins. So don't worry.

After install is complete reboot the computer. After reboot you will have to run CS4 as Admin. If you are getting a 64 bit machine go to start, All Programs and look for PS CS4 64 bit. Should be near the top. Right click on PS CS4 64 bit, choose properties, compatibility and then check Run as Administrator. Click Apply then OK to close. Then click on PS CS4 64 bit, the UAC window will pop up, click continue and PS CS4 will start. Then you need to update CS4.

If your machine is 32 bit then you will have only PS CS4 32 bit showing. 64 bit machine will have both 32 bit and 64 bit PS CS4 listed. That is normal.

You might want to defrag the hard drive too. May be a new computer but with all the updates the hard drive could use a defrag to speed things up.

D

doxieoneAuthor

Participating Frequently

Thanks for this. Will print it out.

Still will take computer to Best Buy, though after dr appt. I need another

meltdown, but this time will have a non-husband audience. Lookout BB, I'm

heading your way! LOL.

And I want it out of my sight. Literally. If there was a way to torture

it, the way it has tortured me, I would be at it right now.

Waterboarding... umm....

(HA)

Liz

A

Anonymous

Have fun at BB!!

D

doxieoneAuthor

Participating Frequently

No, there were no CD's with the driver

Will try your steps. right back.

I did format it when I bought it.

EDIT: Could not find driver tab. There were general, autoplay, toosl, hardware/share.

When I left clicked on computer (My computer) I did not readily see a device manager.

Am using my computer for work right now. Will work on this issue after I do my 'real' job'.

Sorry you have to baby step me through so much with this. I do not know a lot about computers. As mentioned, I did format harddrive when I first installed it, and as far as I knew, I had done it correctly.

I have a lot (lot) of photos on my harddrive. To put them on a DVD would entail at least 40 DVD's.

A

Anonymous

Depending on your setup Bridge may be running in the background. Open Task Manager and click on the processes tab. Check for any instance of Bridge.exe. If found close program.

D

doxieoneAuthor

Participating Frequently

Okay, I did that and also did the same with Adobe Updater.

My problem still remains though: CS4 is acting 100% strange. It is stalling at times on my computer. I can never keep layers panel on my workspace even though when I am closing the program, I have to add it every time I open the workspace again.

The problems I have with it are not in seen CS3. (I bought a CS3 upgrade to CS4.) I went to CS3 on my computer to see if it would work, and it does.

I bought CS3 upgrade for CS2.

NOTE: This program worked well until 1/2/2010 when I had to take computer into the shop because of malware. They had to run a backup on my computer. When I reinstalled the Adobe programs, that is when I ran into this diffculty. Prior to this, no such problems with CS4.

A

Anonymous

I opened up bridge and opened about 4 images with no problem in CS4.

I then used the "file open" and tried to open a few photos and had no problem.

I am going to later work on a project that thankfully if bridge DOES bridge over the error in the system, I can use Bridge as a temporary method to use CS4... but I do need a fix for that file issue.

Will read the article you posted. Thanks for link.

Your welcome

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