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defaulthog1ws5l9zfd
Participant
October 20, 2020
Question

Unrecoverable Error Photoshop

  • October 20, 2020
  • 3 replies
  • 1503 views

Just purchased Photoshop and got an unrecoverable error as shown in the picture when trying to open it. I already tried uninstall and reinstalling to no avail.

    This topic has been closed for replies.

    3 replies

    Just Shoot Me
    Just Shoot Me
    Legend
    October 21, 2020

    In the future, So people don't have to download the image you have attached, please use the Insert Photos icon found in the Tool Bar of the Post and Reply text entry dialog window as pictured below.
    If you can please Edit your post to remove the Attached screen shot and Include it in the body of the text of your post.

    You do that by Clicking the "More..." link at the bottom of your post, Selecting "Edit Message" and then use the "Insert Photos" icon in the tool bar at the top of the Post/Reply/Edit dialog box.
    If you can't edit your post please include the screen shot you attached to a new reply to this conversation.
    The Insert Photos icon is this one in the Tool Bar.


    Thank you.

      J
      John31830384jx65
      Participant
      December 11, 2023

      @Just Shoot Me  @NB, colourmanagement @John T Smith  I am having the same issue as @defaulthog1ws5l9zfd  and non of your answers have remimided the soultion. Please provide further imput to reach someone that provide a soulution. I have not been able to use photoshop for 3-months and believe it is time to move cancle my subsciption. The lack of help on issue is abysmial. 

      This problem has got unresovled here https://community.adobe.com/t5/photoshop-beta-discussions/an-unrecoverable-problem-has-occurred-photoshop-will-now-quit/td-p/14034552
      by @Ah9285  and @kevin stohlmeyer and none of the solution found on https://community.adobe.com/t5/photoshop-ecosystem-discussions/an-unrecoverable-problem-has-occurred-photoshop/td-p/11643554  by @Nikola5FA2  have worked either. 

      Please help!

       

      NB, colourmanagement
      Community Expert
      NB, colourmanagementCommunity Expert
      Community Expert
      December 11, 2023

      Perhaps try a thorough reset of Photoshop preferences? 

      (read this entire post before acting please)

      Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes. 

      If they become corrupt then various issues can occur.

       

      Here’s some info on how to do that:

      https://helpx.adobe.com/photoshop/using/preferences.html

      Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

      https://helpx.adobe.com/photoshop/using/preferences.html#Manually

       

      Manually removing preferences files is the most complete method for restoring Photoshop to its default state. This method ensures all preferences and any user presets which may be causing a problem are not loaded.

      1. Quit Photoshop.

      2. Navigate to Photoshop's Preferences folder.
        macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
        Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

         
        Note: The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
      3. Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings

      4. Open Photoshop.

         New preferences files will be created in their original location.

       

       

      Note re macOS: The user Library folder is hidden by default.

      To access files in the hidden user Library folder, see here for how to access hidden user library files. 

      https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

       

      Unexpected behaviour may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviours in Photoshop. check out the video

      https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

       

      Learn how to access and modify Photoshop preferences and customise per your frequent workflows

      https://helpx.adobe.com/photoshop/using/preferences.html

       

      And here’s an earlier forum discussion as an aid to understanding

      https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-preferences/td-p/12502668

       

      You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

      Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

       

       

      Before you reset your preferences

      in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

      Quit Photoshop.
      Go to Photoshop's Preferences folder

      Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\


        [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

              Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS. 

        https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

        In the Finder, open the “Go” menu whilst holding down the Option (Alt) key. 

        Library will now appear in the list - below the current user's “home” directory. ]

       

      Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

       

       

      Note for those on macOS:

      Preference preservation is affected by macOS permissions, 

      you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

       

      If that doesn't fix the issue:

      Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.

      Still hanging? 

      Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. 

      Do you still have problems?

       

       

       

      It may even be time to reinstall Photoshop. 

       

      It’s recommended that you use the Adobe CC cleaner tool to remove all traces first. 

      (See above about preserving preferences though! It’s worth preserving them unless they are corrupted.)

       

      https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

      Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

       

      Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

       

      I hope this helps

      neil barstow, colourmanagement net :: adobe forum volunteer

      google me "neil barstow colourmanagement" for lots of free articles on colour management

        NB, colourmanagement
        Community Expert
        NB, colourmanagementCommunity Expert
        Community Expert
        October 21, 2020

        Its pretty soon to have to do this, but in case something got corrupted in your initial installation that’s not being replaced by each new install, I suggest you try reset Photoshop’s preferences & see if it helps? 

         

        https://t.co/ulJI7cGn1G

        https://helpx.adobe.com/photoshop/using/preferences.html

        Some users may want to backup settings beforehand: 

        https://t.co/4dX7gkr36D

        https://helpx.adobe.com/in/photoshop/using/preset-migration.html

         

        It may be time to reinstall photoshop. Use the Adobe CC cleaner tool to remove all traces first.

         

        Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

         

        Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

         

        https://forums.adobe.com/thread/2405286

         

        I hope this helps

        thanks
        neil barstow, colourmanagement.net :: adobe forum volunteer
        [please do not use the reply button on a message within the thread, only use the blue reply button at the top of the page, this maintains the original thread title and chronological order of posts]

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