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design224
Known Participant
August 10, 2023
Answered

Unrecoverable error while accessing scratch disk

  • August 10, 2023
  • 2 replies
  • 1071 views

New external, 2 tb, tried new cables though they are both newer as well. PS randomly shuts down and shows the image attached.

It was only after the lastest update to Photoshop Beta that this has happened. However, I tried working in PS Beta and no problems. Emptied all caches, restored preferences and went back to normal Photoshop release and it still randomly happens.

I've tried all the basic stuff besides reinstalling PS, any other insights?

    This topic has been closed for replies.
    Correct answer Kevin Stohlmeyer

    Honestly that error message doesn't lie - there is something wrong with your disk and you should reformat or exchange if it is new. Example - if you have a SanDisk 2Tb external they are notorious for having disk failures and could be causing the issue. It seems "random" because it fails when it hits certain sectors of your disk.

    2 replies

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    design224Author
    Known Participant
    August 14, 2023

    moving new comment to new thread

     

    Kevin Stohlmeyer
    Kevin Stohlmeyer
    Braniac
    August 10, 2023

    Hi @design224 how is the 2tb external connected? USB-C or faster? What disk format is it - SSD?

    Kevin Stohlmeyer
    Kevin StohlmeyerCorrect answer
    Braniac
    August 10, 2023

    Honestly that error message doesn't lie - there is something wrong with your disk and you should reformat or exchange if it is new. Example - if you have a SanDisk 2Tb external they are notorious for having disk failures and could be causing the issue. It seems "random" because it fails when it hits certain sectors of your disk.

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      design224Author
      Known Participant
      August 10, 2023

      It's a LaCie @7199308 (one of those Designed by neil poulton)... connected by USBC.

      That makes sense that when it hits a certain sector, it may show that....I'll first backup and reformat that drive. Haven't had any issues with it for months. I have a couple of Seagate 1 tb that are really solid and should maybe try a few days just to see. Thanks for the comment

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