Use legacy “New Document” interface is grayed out in Photoshop CC 21.1

Report · Mar 04, 2020

I'm using the latest version of Photoshop and it's been going great so far. But when I open it up it shows the old legacy "new document" interface which drives me crazy. And when I want to un-check it. It's not possible because it's grayed out. Here is the preview:-

What I have tried so far.

I installed and re-installed it
Checked and unchecked all the boxes near it (In the general tab only to know if it will be released but no)
And have reset the Preferences (edited)
Have checked the "Load extensions panel" (edited)
Uninstalled and reinstalled Photoshop after cleaning up with the CC cleaner tool (edited)
Added a new user account (admin) to try it but to no avail

Please, what could be the issue? Thanks in advance

Report · Mar 04, 2020

Try resetting the Photoshop preferences.

Report · Mar 05, 2020

Sorry, but this doesn't work I have tried it and tried it again just now

I have clicked the "Reset Preferences on quit" button and removed the Settings file and clicked Alt+shift+Ctrl when Photoshop is starting up. And still, the issue is there

Any Ideas?

Thanks

Report · Mar 05, 2020

Let's try something different and hope that cures it.

With your General Preferences screen open, press the Alt key on your keyboard. The Cancel button under the OK button will change to Reset. Click on that Reset. You may need to restart Photoshop, but anyway give it a go.

Report · Mar 05, 2020

Sorry but still the same thing

Is there something else I can do?

Thanks

Report · Mar 05, 2020

Go to the Plug-ins section of Preferences and see that "Load Extension Panels" is checked on. Restart Photoshop.

Report · Mar 05, 2020

Sorry, but this didn't work too. Do you know other ways to solve this?

Thank you

Report · Mar 05, 2020

Sorry I'm out of ideas. You can either try googling the problem or start a chat with Customer Care.

Report · Mar 05, 2020

Thanks for the suggestions though sorry if I bothered you 🙂 Have a good day/night

Report · Mar 05, 2020

Hi

Can you post your Photoshop system info, in Photoshop go to Help > System Info, hit the copy button and paste the entire thing into this thread.

You could try using this tool to completely removed Photoshop and any remnants left behind then re-install

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Report · Mar 05, 2020

The tool didn't work but here are the information you asked:-

Adobe Photoshop Version: 21.1.0 20200212.r.106 2020/02/12: 4dd027efb58 x64
Number of Launches: 0
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.18362.329
System architecture: Intel CPU Family:6, Model:14, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 2208 MHz
Built-in memory: 16230 MB
Free memory: 10393 MB
Memory available to Photoshop: 14848 MB
Memory used by Photoshop: 70 %
ACP.local Status:
- SDK Version: 1.26.5
- Core Sync Status: Reachable and compatible
- Core Sync Running: 4.3.28.24
- Min Core Sync Required: 4.3.4.2
ACPL Cache Config:

Manta Canvas: Disabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Middle Eastern and South Asian
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=2
NumNativeGPUs=0
glgpu[0].GLVersion="4.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=4096
glgpu[0].GLName="NVIDIA GeForce GTX 1050 Ti"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="26.21.14.3091"
glgpu[0].GLRectTextureSize=32768
glgpu[0].GLRenderer="GeForce GTX 1050 Ti/PCIe/SSE2"
glgpu[0].GLRendererID=7308
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="C:\Windows\System32\DriverStore\FileRepository\nvmi.inf_amd64_5978f3ca65eed80e\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmi.inf_amd64_5978f3ca65eed80e\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmi.inf_amd64_5978f3ca65eed80e\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmi.inf_amd64_5978f3ca65eed80e\nvldumdx.dll"
glgpu[0].GLDriverDate="20190526000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2"
clgpu[0].CLDeviceVersion="1.2 CUDA"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=4096
clgpu[0].CLName="GeForce GTX 1050 Ti"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLVendorID=4318
clgpu[0].CLDriverVersion="430.91"
clgpu[0].CLBandwidth=9.6334e+10
clgpu[0].CLCompute=956.008
clgpu[1].CLPlatformVersion="2.1 "
clgpu[1].CLDeviceVersion="2.1 NEO "
clgpu[1].IsIntegratedCLGPU=1
clgpu[1].CLMemoryMB=6492
clgpu[1].CLName="Intel(R) UHD Graphics 630"
clgpu[1].CLVendor="Intel(R) Corporation"
clgpu[1].CLVendorID=32902
clgpu[1].CLDriverVersion="26.20.100.7262"
clgpu[1].CLBandwidth=2.21618e+10
clgpu[1].CLCompute=177.541
License Type: Subscription
Serial number: 91198126390575465095
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2020\
Temporary file path: C:\Users\HA62D~1.ABB\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 118.6G, 30.4G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Plug-ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2019/12/06-01:10:17 79.615153 79.615153
AdbePM.dll PatchMatch 2020/01/10:22:19:58 1.616268 1.616268
AdobeLinguistic.dll Adobe Linguisitc Library 14.0.0.0
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2019/11/09-01:11:50 79.356813 79.356813
AdobePIP.dll Adobe Product Improvement Program 8.1.0.40.48685
AdobeSVGAGM.dll AdobeSVGAGM 79.615153 79.615153
AdobeXMP.dll Adobe XMP Core 2019/08/13-01:06:57 79.164036 79.164036
AdobeXMPFiles.dll Adobe XMP Files 2019/08/13-01:06:57 79.164036 79.164036
AdobeXMPScript.dll Adobe XMP Script 2019/08/13-01:06:57 79.164036 79.164036
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2019/12/06-01:10:17 79.615153 79.615153
ahclient.dll AdobeHelp Dynamic Link Library 4.1.0.0
AIDE.dll AIDE 2019/10/26-01:07:54 79.614251 79.614251
ARE.dll ARE 2019/12/06-01:10:17 79.615153 79.615153
AXE8SharedExpat.dll AXE8SharedExpat 2019/09/16-11:49:24 79.613314 79.613314
AXEDOMCore.dll AXEDOMCore 2019/09/16-11:49:24 79.613314 79.613314
Bib.dll BIB 2019/12/06-01:10:17 79.615153 79.615153
BIBUtils.dll BIBUtils 2019/12/06-01:10:17 79.615153 79.615153
boost_date_time.dll photoshopdva 12.1.0
boost_filesystem.dll photoshopdva 12.1.0
boost_system.dll photoshopdva 12.1.0
boost_threads.dll photoshopdva 12.1.0
CoolType.dll CoolType 2019/12/06-01:10:17 79.615153 79.615153
CRClient.dll Adobe Crash Reporter Client DLL 2.0.3.0
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 12.1.0
dvaappsupport.dll photoshopdva 12.1.0
dvaaudiodevice.dll photoshopdva 12.1.0
dvacore.dll photoshopdva 12.1.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 12.1.0
dvamediatypes.dll photoshopdva 12.1.0
dvametadata.dll photoshopdva 12.1.0
dvametadataapi.dll photoshopdva 12.1.0
dvametadataui.dll photoshopdva 12.1.0
dvaplayer.dll photoshopdva 12.1.0
dvascripting.dll photoshopdva 12.1.0
dvatransport.dll photoshopdva 12.1.0
dvaui.dll photoshopdva 12.1.0
dvaunittesting.dll photoshopdva 12.1.0
dynamiclink.dll photoshopdva 12.1.0
ExtendScript.dll ExtendScript 2019/07/29-10:07:31 82.2 82.2
icucnv64.dll International Components for Unicode Build gtlib_12.0.24171
icudt64.dll International Components for Unicode Build gtlib_12.0.24171
icuuc64.dll International Components for Unicode Build gtlib_12.0.24171
igestep30.dll IGES Reader 9.3.0.113
JP2KLib.dll JP2KLib 2019/09/05-01:10:23 79.273548 79.273548
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler 19.0.0
LogSession.dll LogSession 8.1.0.40.48685
mediacoreif.dll photoshopdva 12.1.0
MPS.dll MPS 2019/12/04-13:00:55 79.615103 79.615103
pdfsettings.dll Adobe PDFSettings 1.07
Photoshop.dll Adobe Photoshop 2020 21.1
Plugin.dll Adobe Photoshop 2020 21.1
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 9.4.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 9.4.0.139
PSCloud.dll 1.0.0.1
PSViews.dll Adobe Photoshop 2020 21.1
ScCore.dll ScCore 2019/07/29-10:07:31 82.2 82.2
SVGRE.dll SVGRE 79.615153 79.615153
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler 19.0.0
tbb.dll Intel(R) Threading Building Blocks for Windows 2019, 0, 2019, 0410
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2019, 0, 2019, 0410
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
VulcanControl.dll Vulcan Application Control Library 5.6.1.39
VulcanMessage5.dll Vulcan Message Library 5.6.1.39
WinRTSupport.dll Adobe Photoshop Windows RT Support 21.0.0.0
WRServices.dll WRServices Build 15.3.0.24640 15.3.0.24640
wu3d.dll U3D Writer 9.3.0.113
Unified Extensibility Platform uxp-3.4.2.14

Required plug-ins:

Accented Edges 21.1 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 21.1 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 21.1 - from the file “Filter Gallery.8bf”
Average 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “Average.8bf”
Bas Relief 21.1 - from the file “Filter Gallery.8bf”
BMP 21.1 - from the file “Standard MultiPlugin.8bf”
Camera Raw 12.2 - from the file “Camera Raw.8bi”
Camera Raw Filter 12.2 - from the file “Camera Raw.8bi”
Chalk && Charcoal 21.1 - from the file “Filter Gallery.8bf”
Charcoal 21.1 - from the file “Filter Gallery.8bf”
Chrome 21.1 - from the file “Filter Gallery.8bf”
Cineon 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “Cineon.8bi”
Clouds 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “Clouds.8bf”
Color Halftone 21.1 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 21.1 - from the file “Filter Gallery.8bf”
Conté Crayon 21.1 - from the file “Filter Gallery.8bf”
Craquelure 21.1 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 21.1 - from the file “Standard MultiPlugin.8bf”
Crosshatch 21.1 - from the file “Filter Gallery.8bf”
Crystallize 21.1 - from the file “Standard MultiPlugin.8bf”
Cutout 21.1 - from the file “Filter Gallery.8bf”
Dark Strokes 21.1 - from the file “Filter Gallery.8bf”
De-Interlace 21.1 - from the file “Standard MultiPlugin.8bf”
Dicom 21.1 - from the file “Dicom.8bi”
Difference Clouds 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “Clouds.8bf”
Diffuse Glow 21.1 - from the file “Filter Gallery.8bf”
Displace 21.1 - from the file “Standard MultiPlugin.8bf”
Dry Brush 21.1 - from the file “Filter Gallery.8bf”
Eazel Acquire 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “EazelAcquire.8ba”
Entropy 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “statistics.8ba”
Export Color Lookup Tables 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “Export3DLUT.8be”
Extrude 21.1 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “FastCore.8bx”
Fibers 21.1 - from the file “Standard MultiPlugin.8bf”
Film Grain 21.1 - from the file “Filter Gallery.8bf”
Filter Gallery 21.1 - from the file “Filter Gallery.8bf”
Fresco 21.1 - from the file “Filter Gallery.8bf”
Glass 21.1 - from the file “Filter Gallery.8bf”
Glowing Edges 21.1 - from the file “Filter Gallery.8bf”
Grain 21.1 - from the file “Filter Gallery.8bf”
Graphic Pen 21.1 - from the file “Filter Gallery.8bf”
Halftone Pattern 21.1 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “HalideBottlenecks.8bx”
HDRMergeUI 21.1 - from the file “HDRMergeUI.8bf”
HSB/HSL 21.1 - from the file “Standard MultiPlugin.8bf”
IFF Format 21.1 - from the file “Standard MultiPlugin.8bf”
IGES 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “U3D.8bi”
Ink Outlines 21.1 - from the file “Filter Gallery.8bf”
JPEG 2000 21.1 - from the file “JPEG2000.8bi”
Kurtosis 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “statistics.8ba”
Lens Blur 21.1 - from the file “Lens Blur.8bf”
Lens Correction 21.1 - from the file “Lens Correction.8bf”
Lens Flare 21.1 - from the file “Standard MultiPlugin.8bf”
Liquify 21.1 - from the file “Liquify.8bf”
Matlab Operation 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “ChannelPort.8bf”
Maximum 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “statistics.8ba”
Mean 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “statistics.8ba”
Measurement Core 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “MeasurementCore.8me”
Median 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “statistics.8ba”
Mezzotint 21.1 - from the file “Standard MultiPlugin.8bf”
Minimum 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “statistics.8ba”
MMXCore Routines 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “MMXCore.8bx”
Mosaic Tiles 21.1 - from the file “Filter Gallery.8bf”
Multiprocessor Support 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “MultiProcessor Support.8bx”
Neon Glow 21.1 - from the file “Filter Gallery.8bf”
NGLEmp 0.6.9.0 - from the file “NGLEmp.8bx”
Note Paper 21.1 - from the file “Filter Gallery.8bf”
NTSC Colors 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “NTSC Colors.8bf”
Ocean Ripple 21.1 - from the file “Filter Gallery.8bf”
OpenEXR 21.1 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 21.1 - from the file “Filter Gallery.8bf”
Palette Knife 21.1 - from the file “Filter Gallery.8bf”
Patchwork 21.1 - from the file “Filter Gallery.8bf”
Paths to Illustrator 21.1 - from the file “Standard MultiPlugin.8bf”
PCX 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “PCX.8bi”
Photocopy 21.1 - from the file “Filter Gallery.8bf”
Picture Package Filter 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “ChannelPort.8bf”
Pinch 21.1 - from the file “Standard MultiPlugin.8bf”
Pixar 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “Pixar.8bi”
Plaster 21.1 - from the file “Filter Gallery.8bf”
Plastic Wrap 21.1 - from the file “Filter Gallery.8bf”
Pointillize 21.1 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 21.1 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “PBM.8bi”
Poster Edges 21.1 - from the file “Filter Gallery.8bf”
PRC 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “U3D.8bi”
Radial Blur 21.1 - from the file “Standard MultiPlugin.8bf”
Radiance 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “Radiance.8bi”
Range 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “statistics.8ba”
Render Color Lookup Grid 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “Export3DLUT.8be”
Reticulation 21.1 - from the file “Filter Gallery.8bf”
Ripple 21.1 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 21.1 - from the file “Filter Gallery.8bf”
Save for Web 21.1 - from the file “Save for Web.8be”
ScriptingSupport 21.1 - from the file “ScriptingSupport.8li”
Shake Reduction 21.1 - from the file “Shake Reduction.8bf”
Shear 21.1 - from the file “Standard MultiPlugin.8bf”
Skewness 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “statistics.8ba”
Smart Blur 21.1 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 21.1 - from the file “Filter Gallery.8bf”
Solarize 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “Solarize.8bf”
Spaces 21.1 - from the file “Spaces.8li”
Spatter 21.1 - from the file “Filter Gallery.8bf”
Spherize 21.1 - from the file “Standard MultiPlugin.8bf”
Sponge 21.1 - from the file “Filter Gallery.8bf”
Sprayed Strokes 21.1 - from the file “Filter Gallery.8bf”
Stained Glass 21.1 - from the file “Filter Gallery.8bf”
Stamp 21.1 - from the file “Filter Gallery.8bf”
Standard Deviation 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “statistics.8ba”
Sumi-e 21.1 - from the file “Filter Gallery.8bf”
Summation 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “statistics.8ba”
Targa 21.1 - from the file “Standard MultiPlugin.8bf”
Texturizer 21.1 - from the file “Filter Gallery.8bf”
Tiles 21.1 - from the file “Standard MultiPlugin.8bf”
Torn Edges 21.1 - from the file “Filter Gallery.8bf”
Twirl 21.1 - from the file “Standard MultiPlugin.8bf”
U3D 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “U3D.8bi”
Underpainting 21.1 - from the file “Filter Gallery.8bf”
Vanishing Point 21.1 - from the file “VanishingPoint.8bf”
Variance 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “statistics.8ba”
Water Paper 21.1 - from the file “Filter Gallery.8bf”
Watercolor 21.1 - from the file “Filter Gallery.8bf”
Wave 21.1 - from the file “Standard MultiPlugin.8bf”
WIA Support 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “WIASupport.8li”
Wind 21.1 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 21.1 (20200212.r.106 2020/02/12: 4dd027efb58) - from the file “WBMP.8bi”
ZigZag 21.1 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE

Unified Extensibility Platform - Extensions:

com.adobe.ccx.start 3.3.0.54 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-3.3.0\"
CDO: 1.64.0
CmdN: 1.2.0
CDP: 1.91.0
com.adobe.photoshop.personalization 1.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2020\Required\UXP/\com.adobe.photoshop.personalization\"

Extensions:

New Document 3.1.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.1.0\fnft.html?v=3.1.0.12”
Libraries 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_7_76\index.html”
com.adobe.stock.panel.licensing 0.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.stock.panel.licensing\index.html”
com.adobe.inapp.typekit.purchase 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_7_76\purchaseTypekit.html”
Home 2.10.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.10.0\index.html?v=2.10.0.21”
Pexels 1.0.0 - from the file “C:\Users\H.Abbas\AppData\Roaming\Adobe\CEP\extensions\com.pexels\index.html”
com.adobe.capture.extension 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_7_76\extensions\capture\capture.html”
Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
Export As 4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installed TWAIN devices: NONE

Report · Mar 05, 2020

System info looks fine, do you have an administrator account on the PC, you could try creating a new Windows logon account with Admin privileges and logging on with that account to see if that resolves the issue

https://www.top-password.com/blog/3-ways-to-create-new-administrator-account-in-windows-10/

Report · Mar 05, 2020

Unfortunately, this didn't work too. I'm an admin in this account. And I made a new account as an admin, logged in and nothing was changed.

Any more ideas? Because I really hate it and makes me bored when I open Photoshop now.

Also, when are you updating Photoshop perhaps the new update might solve the issue?

Report · Mar 05, 2020

Hi

I don't actually work for Adobe, I just help out on the forum, the only other thing that I could think of is to downgrade to version 21.0.3 via the CC app, there are a few issues with version 21.1 which have been reported both here and on the feedback forum

Report · Mar 06, 2020

Though it didn't solve the problem, and is not the correct answer but as a thank you, I marked your answer as the correct one;

Thanks a lot, I really appreciate I took a lot of your precious time 🙂

The downgrading worked great and I hope Adobe releases a new version and it's a bug-free

Report · Mar 05, 2020

Hello, yes, I'm wondering about GPU acceleration, and if Photoshop has all privileges

Report · Mar 05, 2020

And does it have? Also any ideas on how to make it work?

Report · Mar 10, 2020

I really dont wanna downgrade... :((((

Have U gotten any feedback or solution?

Report · Mar 10, 2020

In another topic, you claimed that you reinstalled Photoshop many times. It is not so easy and fast.

Report · Mar 20, 2020

Nope, only downgrading works for now!

Report · Mar 30, 2020

Found this answer

Report · May 04, 2020

Hi, Just hold the 'shift' key and then double click on the photoshop icon to open it.

Report · Apr 08, 2024

Woah Man... It worked for me. Thank you so much 🙂

Report · May 20, 2024

Hi there, thank you so much! This worked for me as well 🙂

Report · Feb 12, 2023

I know this isn't particularly helpful, but after going through this whole thread I just closed and reopened and now it's back to normal. So if you haven't already, do that, may save you some headache.

Use legacy “New Document” interface is grayed out in Photoshop CC 21.1

2 Correct answers

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