Weird crashing issue — please help

Forum|Forum|1 year ago
June 2, 2024
2 replies
387 views

I just downloaded photoshop today on my MacBook, whenever I click on the quick selection tool, it crashes and closes on its own.

Keep in mind there are other layers that are disabled to avoid being in the video. The crash occurs when there's something to select as well.

I've also tried uninstalling and reinstalling.

Any ideas?

short video showing crash

macOS

This topic has been closed for replies.

Jeff Arola

Community Expert

The Intel 4000 in the 2012 MacBook Pro is Metal compatible as are all graphics in 2012 and later Macs with the exception of the 2012 Mac Pro in which a Metal Graphics card can be added.

https://support.apple.com/en-us/102894

Kevin Stohlmeyer

Community Expert

I stand corrected - I thought Metal compatibility started in 2013.

c.pfaffenbichler

Community Expert

What does Help > GPU Compatibility indicate?

What have you done for all-purpose trouble-shooting so far?
Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
https://helpx.adobe.com/photoshop/using/preferences.html
https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html
https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

C

Christopher377905998q2mAuthor

New Participant

SOLVED

I used open core patcher to install the latest OS on my 2012 Macbook Pro and it works now. No issues.

L

Lumigraphics

Brainiac

That's likely to blow up at some point. OpenCore can't make an old GPU suddenly compatible.

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