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Why 2 versions of Photoshop

Community Beginner ,
Apr 05, 2020 Apr 05, 2020

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I have a computer based [not cloud based] subscription to Photoshop and Lightroom.  When the cloud update program on my computer updates Photoshop, it shows that TWO versions of Photoshop are on my computer and are being updated.  Why is this?  Should anything be done about it?  If so, what should be done?  How should it be done?

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correct answers 1 Correct answer

Adobe Community Professional , Apr 06, 2020 Apr 06, 2020
Evidently, you have 2 separate versions of Photoshop CC installed side-by-side, the previous version (20x) and the latest version (21x).  If you don't need both, uninstall the previous one from your Creative Cloud Desktop App.  Click the 3 dots icon next to Photoshop and select Uninstall from the drop-list.  See screenshot. CC Desktop app, More actions menu If you don't like automatic updates, turn them off in your Creative Cloud Desktop settings. See screenshot. Post back if you need m...

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Adobe Community Professional ,
Apr 05, 2020 Apr 05, 2020

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You may have more than one version of CC programs installed, ie: Photoshop 2019 and Photoshop 2020.

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Adobe Community Professional ,
Apr 05, 2020 Apr 05, 2020

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I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Get Started forum.

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Adobe Community Professional ,
Apr 05, 2020 Apr 05, 2020

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There's no such thing as "Cloud-based" Photoshop.  Creative Cloud software is downloaded and installed on your computer hard drive the same as it always has.  The only difference is the payment and distribution model. You pay monthly or annually now.  And when you stop paying, the software stops working.

 

You obviously have more on your hard drive than you realize.  Use your operating system to remove non-essential programs.

 

===========
Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away!

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Apr 06, 2020 Apr 06, 2020

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Thanks for the response.  I do not know all of the magic words or I could communicate better, if it is ok to say it that way.  Only one hard drive.  Several days ago, the updating program showed 20.0.8 being updated to 20.0.9 AND 21.1 also being updated.  Both have been updated since.  Also, the updater program was changed so that it works automatically – which means that I am not as aware of what it is doing.  I am, however, confused about the two version numbers and do not know what this means.


Sent from Mail for Windows 10

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Adobe Community Professional ,
Apr 06, 2020 Apr 06, 2020

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Evidently, you have 2 separate versions of Photoshop CC installed side-by-side, the previous version (20x) and the latest version (21x). 

 

If you don't need both, uninstall the previous one from your Creative Cloud Desktop App. 

Click the 3 dots icon next to Photoshop and select Uninstall from the drop-list.  See screenshot.

CC Desktop app, More actions menuCC Desktop app, More actions menu

 

If you don't like automatic updates, turn them off in your Creative Cloud Desktop settings. See screenshot.

 

image.png

 

Post back if you need more help.

 

 

 

 

 

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Apr 13, 2020 Apr 13, 2020

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This was helpful.  Creative Cloud showed that I had 3 versions of Photoshop and 2 versions of Bridge.  I do not know how this happened as the Creative Cloud was supposed to be supervising the updates.  At this point, the question becomes:  How can this problem be prevented from recurring?

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Adobe Community Professional ,
Apr 14, 2020 Apr 14, 2020

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There is no problem.  The majority of product users want to keep older versions.  You decide how many versions to keep.

 

Keep in mind that accessing pre-2019 versions is no longer possible unless you have them installed on your system.  Once removed, it's almost impossible to get them back again.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
May 20, 2021 May 20, 2021

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I'm in the same boat. Not just Photoshop, but several other Adobe programs with multiple installations.
I suppose the solution is once a year, double-check there's only one version installed. Uninstalling the old versions saved over 10 gb of space!

 

The reply stating "the majority of product users want to keep older versions" I think is exaggerating. While there may be a great many who like the older versions (for a variety of reason), I certainly would be hesitant to say it's the majority, especially since moving to the affordable subscription model.

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Adobe Community Professional ,
May 21, 2021 May 21, 2021

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LATEST
quote

Uninstalling the old versions saved over 10 gb of space!

=========

@WaltDittrich,

If space is an issue, get a bigger HD.  My aging workstation has a 2 TB hard drive and a 1.5 TB external drive.  So I'm not overly concerned about 10 GB either way. 

 

quote

The reply stating "the majority of product users want to keep older versions" I think is exaggerating.

========

I don't think so.  I am more concerned about broken workflows and GPUs that are not recognized by the latest & greatest PS versions.  I'm not alone when I say there's a much BIGGER problem going on right now.  Having access to pre-2021 versions is more critical today than it ever has been before.  Unfortunately, since Adobe implemented the N+ version policy (current release + 1 previous), it's harder to find old versions in the CC Desktop App unless one keeps them installed on their system.

 

I'm still using PS ver 20.x because it's stable and I can get my work done with it.  However, I can't say the same for versions 21 & 22.

 

Just my 2 cents.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Apr 16, 2020 Apr 16, 2020

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I have a follow on question to this.  I also have 20.0.9 and 21.1.2 on my computer.  Is one of these what is known as "Classic?"  If so which one as I want to be using Classic addition at this time.  

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Adobe Community Professional ,
Apr 17, 2020 Apr 17, 2020

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Photoshop 20 and 21 are the 2 latest releases of Photoshop CC.  Don't confuse Photoshop with Lightroom.

Lightroom has 2 versions.  Lightroom CC and Lightroom Classic for desktop.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Apr 18, 2020 Apr 18, 2020

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The question, therefore, is: Should I have both versions? I have already taken steps, via the cloud updater, to delete the lower numbered one. What should I do now?
Sent from Mail for Windows 10

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Adobe Community Professional ,
Apr 18, 2020 Apr 18, 2020

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You're not required to do anything.  Other versions are available for people who want them.  If you don't want them, don't use them.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Mar 24, 2021 Mar 24, 2021

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Thank you - this is what I was looking for. I have PS CC 2019, PS 2020 and PS 2021 showing in my applications. Presumably 2021 is the most recent and I can just leave the other two sitting there?

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New Here ,
Mar 25, 2021 Mar 25, 2021

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Correct. You can actually continue to use any one of them depending on your preference.

Sent from my iPhone

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