Windows CS6 Serial Number already in use by maximum of two computers

Forum|Forum|1 year ago
August 27, 2024
1 reply
1249 views

Hi everyone. I've searched the forums for an answer to this, but most-- if not all suggest going to your old PC and deactivating it that way. This is not possible as I have done a fresh install of Windows 11 on my computer, wiping my old installation of CS6.

My account shows only the MAC OS serial number is registered. When I enter the serial number for the Windows version, I get the "already in use on maxium of two computers" error. When I check the "Activated Devices" tab on my account, it says I have no activated devices.

Am I just totally out of luck, and cannot use my old license because I don't have the old PC anymore?

I appreciate any help on the subject.

Windows

Correct answer Ged_Traynor

@terry_5316 Adobe have stopped resetting the activation counts, so you are out of look, you can try contacting Adobe support, but I wouldn't get your hopes up.

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Ged_Traynor

Correct answer

Community Expert

@terry_5316 Adobe have stopped resetting the activation counts, so you are out of look, you can try contacting Adobe support, but I wouldn't get your hopes up.

Type agent in the chatbot to speak to a real person

Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
You will need to be on a browser that allows pop-ups and cookies, or the icon won't show.
Twitter: @AdobeCare https://twitter.com/AdobeCare

T

terry_5316Author

Participant

Thank you for your response Ged_Traynor. I've tried getting to a real person in chat by using "AGENT" but apparently talking to a live human is only allowed if you have a paying subscription. The chatbot is not helpful; it's a whirlpool of circular stupidity.

I am as disappointed as I can be about Adobe's abysmal support and the abandonment of its obligation toward my perpetual license of CS6. Sadly, I guess its time to abandon Adobe myself and look elsewhere for software that fits my needs. I understand Affinity is well-liked by many as a Photoshop replacement.

Regards

psab

Participant

hi, i am having the same issue, were you able to solve it?

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