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15

your graphics processor is incompatible message - why? when it IS updated?

Explorer ,
Nov 23, 2023 Nov 23, 2023

heya all

i have been fine until today, when on launch i got this error.  "your graphics processor is incompatible"

all my win11 / nvidia / ryzen / adobe is updated, i'm ridiculously attentivel with updating.

 

but i get the error attached - saying the GPU (nvidia RTX 4070 card with studio driver) needs to be updated, but i run nvidia experience and i AM using the latest driver. 

and the OpenCL unavailable is confusing as the laptop (a razer 14 ryzen with 32gb ram) from what i understand AMD doesn't support openCL so is this needed?  and if so, why after 6 weeks is it now telling me it's not installed.

 

pshop works if i close the error box, but i will drive me mad popping up everytime at launch.  i did see the warning box on this adobe page, but i checked and i do NOT have OpenCL installed.

 

thoughts?

 

grab.png

 

Screenshot 2023-11-23 at 14-38-40 Troubleshoot graphics processor (GPU) and graphics driver issues in Photoshop.png

grab 2.png

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Adobe
Community Expert ,
Nov 23, 2023 Nov 23, 2023

@misterfrench there's plenty of reported issues with RTX GPU's and Photoshop version 25.xx

https://community.adobe.com/t5/photoshop-ecosystem-bugs/gpu-incompatibility-issues-with-rtx-4070/idc...

Do you have version 24.7.2 installed, you could try copying the Sniffer.exe from version 24.7.2 to 25.1, as discussed in the above thread.

 

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Explorer ,
Nov 23, 2023 Nov 23, 2023
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thank you for this @Ged_Traynor!  i did a search but didn't throw in 4070 because i haven't gotten this warning even though i've been on 25.1.0 for a bit.  on my other laptop a razer 17 beast running the RTX 3080Ti i don't get the issue, but it's a intel i9-12900.  thank you for your fast response, not being alone on this somehow gives me a bit of relief.

 

 

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