• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit Search
0

Can't access Internet

New Here ,
Jul 20, 2022 Jul 20, 2022

Copy link to clipboard

Copied

Trying to install an older Elements 15 from disk. Serial # was inserted.

It won't let me run the program unless I validate but gives me the error "can't access the internet"

I have internet and can access it fine with every other app.

Any ideas?

TOPICS
Windows

Views

52

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 20, 2022 Jul 20, 2022

Copy link to clipboard

Copied

Moving thread to the Photoshop Elements forum from Photoshop ecosystem

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 20, 2022 Jul 20, 2022

Copy link to clipboard

Copied

LATEST

I believe there has been a change in the way Adobe validates serial numbers.  Try downloading and installing the free Creative Cloud desktop application from this link and then try to install Elements 15 again.  (There is no need to subscribe to any Adobe products.) 

 

I'm not certain if this will work for you, but it is worth a try.  Please report back if it does work.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines