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Question

Help with Elements 10 install

Forum|Forum|5 years ago
January 19, 2021
6 replies
1024 views

I'm trying to put Photoshop Elements 10 on a laptop that does not have a disc drive. I've gone through all the motions until it asks for serial number. Unfortunately, it keeps telling me the serial number is not correct yet I'm holding the box in my hand. Since support does not have messaging or email, I am forced to post on this forum. Can I please get some help?

Thanks in advance!

Download and install

This topic has been closed for replies.

Greg_S.

Community Expert

You can buy an external disc player for just over $20.

Peru Bob

Community Expert

I can't afford to do a subscription

Photoshop is a subscription.

Photoshop elements is not a subscription, buit a one time purchase.

See here:

https://www.adobe.com/products/photoshop-elements.html

hatstead

Inspiring

Perhaps someone will let you use a PC with a disk drive in order to copy the disk to a thumb drive. Then install via USB.

A

AngelOvertonAuthor

Participating Frequently

I wish I had done that before I had gotten rid of my computers that had a disc drive LOL. I just assumed that because other software has the option for download that Adobe would too LOL

Peru Bob

Community Expert

You may need to use the disc for the seial number to work.

You can get an external disc drive:

https://www.google.com/search?q=external+disc+drive

Peru Bob

Community Expert

If you are trying to install it from a download, the serial number may not work unless installed from the disc.

Also, the disc version usually came with a Mac serial number and a Windows serial number. Make sure you are using the correct one for your operating system.

A

AngelOvertonAuthor

Participating Frequently

Yes it's a disc serial number, yes it's the pc one.

Greg_S.

Community Expert

So how are you installing on your new machine if it doesn't have a disc drive? If you copied the disc to a thumb drive, possibly some file was corrupted in the copy.

Peru Bob

Community Expert

You may not have the serial number, but a redemption code, which can be used only once to obtain a serial number.

See this reply by John Waller :

Redemption codes and serial numbers are two different things
A redemption code has one job: to obtain (or redeem) a serial number. Redemption codes are a mix of letters and numbers and can be used once only. You enter your redemption code to obtain a serial number. After that, your redemption code is discarded.
Serial numbers are 24 digits, no letters. Your serial numbers is required every time you install or re-install the software in order to license the software.
Serial numbers last forever.
Your serial number is required every time you re-install the software.

from here:

https://community.adobe.com/t5/photoshop-elements/problem-installing-photoshop-elements-2018/m-p/11770582?page=1#M65212

A

AngelOvertonAuthor

Participating Frequently

@Peru Bob Thank you for the reply. Yes it's a serial number, all digits no letters. I had already tried going through orders, but it says I have no orders or boxed orders. I had purchased this disc years before ever signing up for an adobe account. Somehow I had found my way to looking up my software by serial number. When I plugged in my serial number, it says it's not valid. I know it is valid, because it's the same number I have used to when I installed it on my previous computers that did have a disc drive. I did not think things through when I chose a pc without one. LOL

Greg_S.

Community Expert

See if this Help article offers you any solutions.

A

AngelOvertonAuthor

Participating Frequently

Thank you, Greg. Unfortunately it didn't help, but an admin sent me a link for an email so that we can get this problem absolved. This is not the first time I've attempted to install this software and it was purchased at Office Depot, so I know the serial number is a valid number. LOL. Hopefully support will be able to help me.

Greg_S.

Community Expert

@AngelOverton, I hope you have been contacted by an Adobe employee. Be careful that it is not a scammer. Please look at this post which will help you identify whether this is a scam. A true Adobe employee will have an email from Adobe.com. Scammers will send links via private message and give links to non-Adobe.com websites.

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