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M
Marko Gee
Participant
April 27, 2021
Answered

How can I download and install version 2021.2 pf PSE?

  • April 27, 2021
  • 4 replies
  • 1676 views

How can I download and install version 2021.2 pf PSE?

This topic has been closed for replies.
Correct answer Phil Pickering

Hi Marko,

 

When Elements freezes as it is starting up, is the status message on the start-up screen saying something like "Scanning for plug-ins..."?

 

If so, the delay might be linked to the fact you have a number of plug-ins that have failed to load. In which case, have a look at this post (and follow the link in the thread from @MichelBParis ) : 

 

PSE15 editor very slow to launch

4 replies

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
April 28, 2021

I agree with Phil that this is a plug-in problem.  To confirm the diagnosis, hold down the Shift key when you launch the Editor.  The following message will pop up and you should answer Yes.

 

To find out which ones are causing the problem, see the strategies discussed in this HelpX article.  The article relates to Photohsop, but it should also work for Elements.

 

Added:  I cross-posted this a minute too late to help the OP, but maybe this will help others with the same problem.  😉

    Phil Pickering
    Phil PickeringCorrect answer
    Legend
    April 28, 2021

    Hi Marko,

     

    When Elements freezes as it is starting up, is the status message on the start-up screen saying something like "Scanning for plug-ins..."?

     

    If so, the delay might be linked to the fact you have a number of plug-ins that have failed to load. In which case, have a look at this post (and follow the link in the thread from @MichelBParis ) : 

     

    PSE15 editor very slow to launch

    M
    Marko GeeAuthor
    Participant
    April 28, 2021

    Thank you!  Got rigd of all of the problem files in the filter folder and it loads fast and everything seems to be working well.

      Greg_S.
      Community Expert
      Greg_S.Community Expert
      Community Expert
      April 27, 2021

      You can download the latest version, Elements 2021.2 from this link.  Are you having problems updating from your current installation?  If so, make sure you uninstall the current program before you download and install the new version.

      M
      Marko GeeAuthor
      Participant
      April 28, 2021

      After following your direction "About Photosho Elements" yields the following version number:

      19.0 (20210304.m.156367) x64

      I dont think this is version 2021.2.  If it is, it behaves the same way as my old version - freezes on start up for at least 5 minutes and sometimes longer.

       

       

      MichelBParis
      MichelBParis
      Legend
      April 28, 2021

      As clearly mentioned in the post announcing the PSE2019.2 update, you have the latest version.

      If you have problems, that's not linked to the update.

      Without any details about your personal setup, there is not much we can do to help you. Your screenshot does not help at all. What would be useful would be to copy and paste the first twenty lines or so of the dialog you get from the menu Help >> system info. That would be a good start.

      M
      Marko GeeAuthor
      Participant
      April 27, 2021

       

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