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Participating Frequently
December 22, 2019
해결됨

I downloaded the HEIC extension and the instructions say to clean media cache, but I don't know how

  • December 22, 2019
  • 4 답변들
  • 1123 조회

In Elements 2020, I am trying to upload HEIC photos from my iPhone.   The instructions said to download an extension, which I did, and then clean media cache with Elements closed.  I don't know how/where to do this.  HELP!

 

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4 답변

Greg_S.
Community Expert
Community Expert
January 6, 2022

@amyvegte, now that the Organizer recognizes your .heic files, it is probably passing them through media analysis (face recognition, smart tagging and auto-creations).  This analysis can take a long time, depending on your computer specs and the size of your catalog, and it can slow down the performance of Elements.  To confirm if this is the case, go to Edit>Preferences>Media Analysis and uncheck all of the boxes.  Does this make a difference to the performance (after a reboot)?  If yes,  and you want to use the media analysis, you should check the relevant boxes and leave your computer running overnight (or over several/many nights depending on the size of your catalog).

 

If Media Analysis is not making any difference in your slowdown, what are your computer specs, how many photo and video files do you have in your catalog, and where exactly are you seeing the slowdown in Elements?

 

ADDED: One other thing for you to try is to Optimize the catalog, using the File>Manage Catalogs dialog.  This may help with drawing the .heic file thumbnails, although it can also take a while to complete.

MichelBParis
Legend
December 30, 2019
lynnm33347476작성자
Participating Frequently
December 30, 2019

I found it and deleted the folders.  Hope it works.  Thank you!!!

lynnm33347476작성자
Participating Frequently
December 30, 2019

I don't have an AppData file under c:\users\[myname].

Greg_S.
Community Expert
Community Expert
December 22, 2019

Delete all of the files and folders that are contained within the Common folder which may be found at:

C:\Users\[Your Name]\AppData\Roaming\Adobe\Common\