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mikegunnill
mikegunnill
Known Participant
October 8, 2019
Question

Photo Elements 2019

  • October 8, 2019
  • 5 replies
  • 583 views

Help needed please:  Using Photo Elements 2019, I have just downloaded it on to my system. I am using MacOS Catalina.

 

 

PE 2019 opens and get a Home Screen. I click on Photo Editor but nothing happens after about 30 seconds. It doesn't load. I am a long time PhotoShop user but decided to use Photo Elements on my retirement.

 

I need access to my images on my desktop to edit them, at the moment this doesn't seem possible.  Grateful for help please, thanks.

 

Mike

    This topic has been closed for replies.

    5 replies

    Medha_Sharma
    Adobe Employee
    Medha_Sharma
    Adobe Employee
    October 11, 2019

    Hello,

    You can reach out to us at: Grp-ElementsSupport@adobe.com

    Thanks,

    Medha

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    October 10, 2019

    Ok, but there will be an update soon, or?

    Once a new version of Photoshop Elements is released, there is rarely, if ever, any updates to the older versions.

    As Test_Screen_Name said, your only option is to use PSE on Catalina is PSE 2020.

     

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    October 10, 2019

    " Is there another way to get a 64Bit Version of PSE 2019?"

    There is no 64 bit version of PSE 2019 compatible with Catalina.

    C
    ChristianFromLaatzen
    Inspiring
    October 10, 2019
    Ok, but there will be an update soon, or?
    T
    Test Screen Name
    Legend
    October 10, 2019
    The update is Photoshop Elements 2020. Available at 20% discount on the full price, I hear.
    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    October 10, 2019

    Go here:

    https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-redemption-codes_stillNeedHelp

    and

    C
    ChristianFromLaatzen
    Inspiring
    October 10, 2019
    This I tried, but PSE is not listed and when I select „I don‘t see my product“ comes the answer „ We didn't find a current paid product in your account.“. But when I check my account there are PSE 2019, and many older versions of PSE. Seem so that no Support for PSE is possible. Is there another way to get a 64Bit Version of PSE 2019?
    Medha_Sharma
    Adobe Employee
    Medha_Sharma
    Adobe Employee
    October 8, 2019

    Hello Mike,

    Please reach out to our Customer Support team. They would be able to assist you with this issue.

    Thanks,

    Medha

     

     

    C
    ChristianFromLaatzen
    Inspiring
    October 10, 2019
    Unfortunately there ist no Support for PSE at least no eMail or form.
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