Photo Elements 2019

[mikegunnill]

Help needed please:  Using Photo Elements 2019, I have just downloaded it on to my system. I am using MacOS Catalina.

PE 2019 opens and get a Home Screen. I click on Photo Editor but nothing happens after about 30 seconds. It doesn't load. I am a long time PhotoShop user but decided to use Photo Elements on my retirement.

I need access to my images on my desktop to edit them, at the moment this doesn't seem possible.  Grateful for help please, thanks.

Mike

[Medha_Sharma]

Hello Mike,

Please reach out to our Customer Support team. They would be able to assist you with this issue.

Thanks,

Medha

[ChristianFromLaatzen]

Unfortunately there ist no Support for PSE at least no eMail or form.

[Peru Bob]

Go here:

https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

and

[ChristianFromLaatzen]

This I tried, but PSE is not listed and when I select „I don‘t see my product“ comes the answer „ We didn't find a current paid product in your account.“. But when I check my account there are PSE 2019, and many older versions of PSE. Seem so that no Support for PSE is possible. Is there another way to get a 64Bit Version of PSE 2019?

[Peru Bob]

" Is there another way to get a 64Bit Version of PSE 2019?"

There is no 64 bit version of PSE 2019 compatible with Catalina.

[ChristianFromLaatzen]

Ok, but there will be an update soon, or?

[Test Screen Name]

The update is Photoshop Elements 2020. Available at 20% discount on the full price, I hear.

[Peru Bob]

Ok, but there will be an update soon, or?

Once a new version of Photoshop Elements is released, there is rarely, if ever, any updates to the older versions.

As Test_Screen_Name said, your only option is to use PSE on Catalina is PSE 2020.

[Medha_Sharma]

Hello,

You can reach out to us at: Grp-ElementsSupport@adobe.com

Thanks,

Medha