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pgrauss
Participant
January 10, 2019
Answered

Photoshop Elements 12 Editor Keeps Crashing on macOS Mojave

  • January 10, 2019
  • 11 replies
  • 4145 views

Hi!

I'm wondering if anyone else is experiencing this problem, where Photoshop Elements 12 Editor keeps whenever I click on an image I import. I've never had this problem before, and have tried deleting and re-downloading the program again from adobe. Any advice?

    This topic has been closed for replies.
    Correct answer 99jon

    Try trashing the prefs which is usually necessary after updating OSX.

    Quit Elements

    Launch Finder and go to your Username >>Library >> Preferences

    Send the following files/folders to the trash:

    com.adobe.PhotoshopElements.plist

    Adobe Photoshop Elements 12 Paths

    Adobe Photoshop Elements 12 Settings.

    The library is hidden in recent versions of OSX. To get to your user library quickly, from the top menu in Finder, click “Go” whilst holding down the Option (Alt) key and your user Library will appear for you to choose.

    One other thing to try:

    Click System Preferences in the dock and open Security & Privacy

    Choose the Privacy tab and the choose Accessibility

    Click the lock to unlock (you may be prompted for your Apple system login password)

    Then click the plus button

    Navigate to:

    Macintosh HD >> Applications >> Adobe Photoshop Elements 12 >> Support Files

    Choose (highlight) Adobe Photoshop Elements Editor and click open (or simply add a check-mark if already listed)

    Re-lock and try the editor again, even if not added to the control list, after closing Security & Privacy

    Try launching Elements again. Let us know if that works

    11 replies

    D
    dani5E1B
    Participant
    September 16, 2021

    this is the common..but thanks it is working...gonna fixed this in my pc 

    D
    defaultfne2e84g9d0l
    Participant
    September 19, 2021

    Running Photoshop Elements here with macOS Mojave 10.14.5 and it crashed every time I try to work on an image. Never had an issue before...my install disk. I suspect I have a bad installation but wonder if the recent OS update is causing problems. Would anyone else with this combination have a play with Elements please and see if it regularly crashes? I might as well remove it to make some space on my hard drive www.tamoorpardasi.com/work-from-home-jobs

    D
    defaulttqm4h3lp09ek
    Participant
    September 15, 2021

    I have Catalina 10.15.7. PSE 12 is crashing right when I save and I am losing the images. (I have backup) I have tried ALL the suggested fixes. Wondering if there is any other new suggestions available? I know the Big Sur is next and am imagining the same issues will develop based on this thread. Any advice is appreciated. 

    S
    Shawn16B8
    Participant
    January 24, 2021

    This worked.  At least, I was able to save one photograph.  We will see if it holds up.

    Thank you.

     

     

     

     

     

    peterr61463995
    peterr61463995
    Participant
    October 25, 2020

    Thank you, I did all options in the Library but the one that worked was the privacy setting to allow adobe to make changes.

    Cheers

    Peter

    matthewn5
    matthewn5
    Participant
    September 5, 2020

    Hi all,

    99jon's solution fixed this for me - after I'd tried reinstalling Photoshop Elements 12, trashing the preferences, and every other option.

    Thank you!

    D
    dstacyh
    Participant
    May 13, 2020
    Please download the attached file to view this post
    H
    Helen Hates Peas
    Participant
    January 13, 2020

    @99Jon HERO!  Sorted me out 🙂 XX

    P
    pgraussAuthor
    Participant
    January 27, 2019

    Apologies for the delayed response -- I was out of the country for a few weeks.

    99jon​ That solution worked perfectly -- I had tried everything else, and nothing...that was it! Really appreciate you helping me out!

    janm92209232​ The solution above worked out for me!

    I'll close this thread now, thanks!

    99jon
    99jon
    Legend
    January 28, 2019

    Pleased to hear it worked for you.

      99jon
      99jonCorrect answer
      Legend
      January 18, 2019

      Try trashing the prefs which is usually necessary after updating OSX.

      Quit Elements

      Launch Finder and go to your Username >>Library >> Preferences

      Send the following files/folders to the trash:

      com.adobe.PhotoshopElements.plist

      Adobe Photoshop Elements 12 Paths

      Adobe Photoshop Elements 12 Settings.

      The library is hidden in recent versions of OSX. To get to your user library quickly, from the top menu in Finder, click “Go” whilst holding down the Option (Alt) key and your user Library will appear for you to choose.

      One other thing to try:

      Click System Preferences in the dock and open Security & Privacy

      Choose the Privacy tab and the choose Accessibility

      Click the lock to unlock (you may be prompted for your Apple system login password)

      Then click the plus button

      Navigate to:

      Macintosh HD >> Applications >> Adobe Photoshop Elements 12 >> Support Files

      Choose (highlight) Adobe Photoshop Elements Editor and click open (or simply add a check-mark if already listed)

      Re-lock and try the editor again, even if not added to the control list, after closing Security & Privacy

      Try launching Elements again. Let us know if that works

      janm92209232
      janm92209232
      Participant
      January 18, 2019

      I have the same problem and have re downloaded the application, but still the problem exists.  Have you found a solution?

      Show more replies
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