• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

PSE 9 - unable to sign in on the splash page

Community Beginner ,
Jul 06, 2021 Jul 06, 2021

Copy link to clipboard

Copied

Hello,

 

I'm unable to sign in with my Adobe ID (whihc I'm using now to sign in at Abobe.com to access community support) when I launch PSE 9 on my new laptop,  

 

The error message is:

"Error

Photoshop.com servicesare currently unavailable.  Please try again later or check your connection. Error 400."

 

I know it's an older version, it this due to PSE 9 being out of support?

 

Thanks for any help,

Marv

TOPICS
Problem or error

Views

218

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Community Expert , Jul 06, 2021 Jul 06, 2021

 

 

Doesn't mean you can't still use photoshop elements 9

 

 

All about that error:

https://barbarabrundage.com/2013/09/

 

 

Votes

Translate

Translate
Community Beginner , Jul 07, 2021 Jul 07, 2021

Thank you Jeff, that really cleared things up.  Appreciate the link.

Votes

Translate

Translate
Community Expert ,
Jul 06, 2021 Jul 06, 2021

Copy link to clipboard

Copied

PSEv.9 is no longer supported by Adobe. The license was for installation on two computers. Perhaps you did not deactivate over the many years that you have utilized the software, Be that as it may, it is problematic that this old version will function properly on a modern operating system.

Suggest that you install the latest free 30-day trial of PSE. If it works to your satisfaction, you may purchase the license subsequently. Adobe may give you a discount as a repeat customer, but shop around at Amazon or the box stores, as their price may be more advantageeous without "discount."

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 07, 2021 Jul 07, 2021

Copy link to clipboard

Copied

Thank you hatstead,

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 06, 2021 Jul 06, 2021

Copy link to clipboard

Copied

 

 

Doesn't mean you can't still use photoshop elements 9

 

 

All about that error:

https://barbarabrundage.com/2013/09/

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 07, 2021 Jul 07, 2021

Copy link to clipboard

Copied

LATEST

Thank you Jeff, that really cleared things up.  Appreciate the link.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines