Skip to main content
M
Marcia220
Inspiring
January 2, 2018
해결됨

PSE Organizer won't return to Media after Search

  • January 2, 2018
  • 2 답변들
  • 1230 조회

I have a Dell XPS15 laptop with hi res screen.  With PSE2018 and no other Adobe products when I use the search function, the "back to Grid" does not work.  Screen freezes.  I uninstalled and re-installed PSE with same results. Please help!  This is a high-powered laptop with VERY few other programs running.  I've tried changing preferences and screen resolution; clearing temporary files; restoring, repairing, and making a new catalog; changing default printer and updating all drivers and the Organizer itself... all with the same result.

Opening screen:

Click on search, hover over Smart Tags

Select a Smart Tag stack and move mouse

That's as far as I can get.  At this point there is a screen freeze and the back button won’t work, can’t click on any of the thumbnails, Media, or People.  Import, Creat, Share, and eLive usually work and sometimes Places and Events.  But I want to be able to go back to Media with this group of thumbnails displayed (as the program is intended to do).

이 주제는 답변이 닫혔습니다.
최고의 답변: Marcia220

Here's a partial list of my devices.  Apparently PSE 2018 can't handle the NVIDIA graphics card, so with it disabled the Organizer works fine.  Kind of a shame to lose the graphic capability... but I guess I can enable/disable depending on if I want to do a Search in Organizer.  I have to give credit to the Adobe support team.  After a 3-hour chat they came up with a solution that works for me.  Thought I  would pass on the info for fellow sufferers.

2 답변

TryNumber3
TryNumber3
Participant
January 8, 2018

So the only solution that they gave you was to disable the video card? I'm experiencing the exact same problem, but I'm running a AMD Radeon RX 460.

M
Marcia220작성자
Inspiring
January 8, 2018

It was chat support and they actually said "There were 2 graphic cards that were conflicting with each other. I disabled one & it fixed the issue. Therefore  is was a graphic card issue." I pressed for details but they just said don't worry, it won't happen again.  In their defense, I was very happy the Organizer search was working.  After the chat session I tried disabling the Intel card and enabling the NVIDIA card, but that didn't work.  It works with the Intel enabled and the NVIDIA disabled.  Not an ideal solution, but I am ok with it.  I maintain it's a software issue if PSE Organizer won't work with my NVIDIA card and its updated drivers, so I tried to submit a "Bug Form" but gave up because the form kept re-directing to the forum.

U
unonut
Participant
February 14, 2018

I have a NVIDIA GeForce GTX 1050 Ti along with the Intel HD Graphics 630. I disabeled the NVIDIA and it fixed the problem. Thanks Marcia. I'll try and process a bug thru.

C
cz35895897
Inspiring
January 2, 2018

Check your memory using task manager before you do a search. If it shows that its say above 75%, exit the Organizer, wait for the memory usage to drop back town to below 20% (may take 2-3 minutes) then restart the Organizer and do the search again.

M
Marcia220작성자
Inspiring
January 2, 2018

Thanks for the response.  My memory is at 15%.  I have an i7 processor and 32gb RAM.  I don't think power or system strain is the problem.

M
Marcia220작성자답변
Inspiring
January 2, 2018

Here's a partial list of my devices.  Apparently PSE 2018 can't handle the NVIDIA graphics card, so with it disabled the Organizer works fine.  Kind of a shame to lose the graphic capability... but I guess I can enable/disable depending on if I want to do a Search in Organizer.  I have to give credit to the Adobe support team.  After a 3-hour chat they came up with a solution that works for me.  Thought I  would pass on the info for fellow sufferers.

약관 및 조건Accessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices