Skip to main content
Known Participant
April 21, 2017
질문

What do you do if nobody answers?

  • April 21, 2017
  • 2 답변들
  • 633 조회

What recourse do you have if you post questions and nobody has responded a couple of weeks later?  Just SOL?

Thanks.

    이 주제는 답변이 닫혔습니다.

    2 답변

    Peru Bob
    Community Expert
    Community Expert
    April 21, 2017

    Just curious:

    Do you have an unanswered thread?  If so, can you post a link to it?

    MichelBParis
    Legend
    April 22, 2017

    https://forums.adobe.com/people/Peru+Bob  wrote

    Just curious:

    Do you have an unanswered thread?  If so, can you post a link to it?

    Peru Bob, I can see from the 'activity' of Whatahassle that there is indeed an unanswered post about dual monitor setup.

    How do I control what displays on which of two monitors? (Elements 15)

    I remember reading it, but I don't have experience in customizing dual screens in Elements or any other softwares. I simply tested it by curiosity a few years ago, and stopped for lack of space in my desktop... but that's all.

    I don't think there is any way to customize from within Elements, only from the OS and graphic card.

    My guess is that not even 1% of Elements users use dual screens, and from those how many have the same requirements?

    So hoping an answer from fellow users seems very optimistic.

    I also imagine that Adobe staff would answer this is not a feature for the 'consumer' product which Elements is... and suggest to post it in the feedback forum... where it will be read and ignored for lack of popular demand.

    Photoshop Family Customer Community

    Smorf작성자
    Known Participant
    April 23, 2017

    Thank you for your comments.

    I have experience using Microstation, which is a CAD package, very similar to Autocad; in fact the two products are direct competitors for the same market.  Since Autocad is a product of, oh, yeah, Adobe, I assumed that the Photoshop Elements routines for menu placement on the screen and for assigning their positions on monitors would be incorporated directly from Autocad.  I'd expect them to be standard across all similar Adobe products, if for no other reason that doing so would save Adobe the cost and effort of creating different routines for identical tasks in each product. It would be only good management.

    I also assumed that Elements, and all similar products, would be readily configurable for two monitors. Working on only one monitor is a major pain in the patootie, just as it is in CAD software, where having two monitors makes everything so much easier that everybody would be doing it.  Silly me.  I found a few messages here and there about working with Elements on two monitors, but they were all for earlier versions of the software, and murky and unclear, all of which is why I posted the question.  I had the impression Adobe would step up if no one answers.  Thanks for straightening me out on that one, as well.

    The user manual is murky and unclear, too, in many places, so much so that although I keep trying to RTFM I often leave it no wiser than when I started.  Adobe won't answer. Web searches produce nothing useful.  Therefore if a search on here produces no useful results, I'll figure that means that nodoby's doing it and it's not worth posting a question.

    Thank you, MichelBParis, your answer isn't at all what I'd expected or hoped for, but it's very helpful.  I appreciate it.

    John T Smith
    Community Expert
    Community Expert
    April 21, 2017

    This is primarily a user-to-user forum, not Adobe support

    Which means that you will only receive an answer if...

    A - you have a descriptive message title AND good information in the message for people to read

    When you ask a question you need to provide some basic information

    -Forum quick start https://forums.adobe.com/docs/DOC-5601

    Mac or Windows, and EXACTLY which version of the operating system?

    Recent Mac AND Windows operating systems have been known to cause "odd" problems

    Are you using a computer Administrator account with full read/write permission?

    Exactly which version of the program do you have that is causing problems?

    What is the exact error message that you see?

    B - some other user has an idea or an answer

    Smorf작성자
    Known Participant
    April 23, 2017

    Thank you.  I didn't realize you have to provide all that on each post, but as you can see here, How do I control what displays on which of two monitors? (Elements 15) , I met at least some of the requirements you list.  In response to your specific list, though,

         --I listed the version of the program in the subject line of the question post, Elements 15

         --There is no error message at all, just odd an quirky behavior like I've never seen in software before

         --Yes, I have administrator access to the machine, at all times

         --The OS is Windows 7 Premium

         --The graphics card is an ATI Radeon HD 5770