Using Windows 10 with latest updates and HEVC/HEIF extensions installed, PSE 2020 give the following error message:
"Could not complete your request because Photoshop Elements cannot recognize the file extension"
The same image opens fine in the Photos app which comes with Windows 10.
It also will not open in Windows Photo Viewer with an error message saying it has incorrect permissions.
Any thought on how to get PSE 2020 to open these?
We apologize for the issue you are facing while trying to use HEIC/HEIF files with Photoshop Elements 2020.
Since you have already installed the extension pack, try to clear the media cache for Photoshop Elements 2020 and then relaunch the application before trying to import the images.
Please check the link mentioned below.
I usually connect my iPhone with a USB lead and transfer the files to my computer.
However it was first necessary to change the phone settings.
Go to: Settings >> Photos >> Transfer to Mac or PC
Choose “Keep Originals”
This was previously set to automatic which results in conversion to jpeg. But after changing this setting files remained as HEIC.
Thanks for your thoughts but this doesn't address my issue. I have no problem getting the image file onto the computer. Once there, PSE won't open a HEIC file at all. See Greg S's reply below.
AAARRRGGGGHHH, I have confirmed your findings with both an HE video and HEIC image. A standardized HEVC file cannot be opened in either Elements Premiere or the Organizer on my machine. The same file opens with all other software, including VLC and Windows Photo player. I am also seeing the same result for a HEIC in the Photoshop Editor I am escalating this problem to the powers-that-be.
No problem for me - see image below. HEIC files work on Organizer and Editor - see image below. To enlarge, click image. Then right-click and choose open in new tab. Then go to the tab.
What are your system specs?
Try the following:
The problem may have been that I had two Microsoft HEVC Video Extensions installed.