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obwanknobi
obwanknobi
Inspiring
October 25, 2023
Answered

I can’t log in to PS Express on my iPhone or iPad or any iOS device

  • October 25, 2023
  • 11 replies
  • 8438 views

I've spent over 2 hours with Adobe support on this issue, and nobody there could help me with this.

 

I can't log into PS Express on any iOS device why my Adobe account. The app works if I create a dummy free account, but I can't login with paid subscription account. In the 2 hours of support, here is what has been tried.

 

To be clear, it isn't my phone, this doesn't work with my iPad, iPhone, or my work iPhone.

 

always the error is "An error occurred while loggin in. Please try again after some time."

 

1) uninstall/reinstall the app - still can't login

2) uninstall/reinstall the Creative Cloud app on my devices

3) login with adobe username/password - no, added google login to my login - no, added facebook login to my login - no

 

I am currently subscribed to the Photography Plan, Adobe Stock, and inDesign. It states that my subscritions include Photoshop Express for Desktop, Mobile, and Web, yet it does not allow me to login with my account.

 

Support said that they are clueless, literally and figurativly, and that i should just use a dummy account, and then download/upload via iCloud or email to move files around.

 

If anybody has any suggestion, i'm at my wits end.

    Correct answer obwanknobi

    After 5 months, 1 week, and 1 day, my issue has been resolved. I'm pleased as punch. I'm still frutrated that it took 4 and a half months of support technicians who refused to look at what I had been saying all along, there is something wrong with my account. Indeed, there was something wrong with my account.

    For anybody else reading this, in the end there for me there was nothing wrong with my phone, tablet, nothing wrong with my setup with social logins, it didn't matter the version of PS Express. It boiled down to something on Adobe's side with my account.

    I do want to give a shout out to Abhilash, who was willing to speak with me on the phone and work with the team to find a resolution. 

    11 replies

    Show previous replies
    Neelamk
    Neelamk
    Legend
    November 7, 2023

    Hi @obwanknobi ,

     

    We are sorry for your difficulties. I assume, there might be some issues with your Adobe account. I recommend you to please refer to the article link below to get help related to your Adobe account:

    https://helpx.adobe.com/manage-account/kb/account-password-sign-help.html

     

    Once you follow the article and troubleshoot your account issue, please let me know if you are able to install the  Photoshop Express application and login without any issue.

     

    We are here to help you and hope to hear from you soon.

     

    Thank you,

    Neelam

    obwanknobi
    obwanknobiAuthor
    Inspiring
    November 17, 2023

    Yes, there is something wrong with my account on the Adobe side, there is nothing wrong on my side. I've spent 5 hours  with Adobe support, I'VE RESET MY IPHONE TO FACTORY DEFAULTS, I've tried on 3 iPhones and an iPad. I can activate and use it on Andorid devices, I can use Creative Cloud, Photoshop, Lightroom. I cannot activate PS Express on iOS devices. I can use all Adobe products on MacOS and Windows 10 and 11, I have linked my account to Google and Facebook.

     

    I still cannot activate Photoshop Express on iOS.


    I cannot get anyone from Adobe to accept or even look at my account or the Adobe activation server to see why my account is rejected when activating PS Express.

      P
      Peyton342024137buk
      Participant
      December 12, 2023

      Hi, did you ever resolve this?? I'm having the exact same issue ;( 

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