Participating Frequently

Question

3D & other functions not working for supported & updated driver

Forum|Forum|8 years ago
August 8, 2017
2 replies
2396 views

I just installed Photoshop CC.

When I run PS and try use some of the features (i.e. Oil Paint, 3D), I get the following error message:

"Photoshop has encountered a problem with the display driver and has temporarily disabled enhancements for this feature which use the graphics hardware. The issue can be commonly fixed by updating the display drivers. If the problem persists, disable OpenCL for this and other features in Preferences > Performance > Advanced Settings."

I have the following driver - AMD Radeon (TM) R7 240 - And it is up to date.

I have gone into Preferences > Performance > Advanced Settings, and the OpenCL setting is unchecked and greyed out so it cannot be selected.

I have checked that my document is RGB, that I am running Windows 64-Bit, and that 'Use graphics processor' is checked in my settings.

Please help! I have no idea what to try next.

Thanks so much.

Message was edited by: Meg Cowley

This topic has been closed for replies.

veronika989

New Participant

I've been experiencing same isuse. Except mine shuts down randomly when I'm working with 3D. I thought graphics card is the problem, so I got replacement, but the issue remains the same. Sometimes I can work for hours, sometimes it happens every 30 minutes and I have to always close PS and open again.
There is one thing that helped me and it's restarting the PS preferences and clearing everything out. However, that doesn't solve the issue and those are just extra annoying steps you gotta do.
I never had same issues with previous versions of PS, it started with PS 2020 with old graphics and with the new one also. Currently I have Radeon RX 5700 XT and I don't have any issues with it except PS 3D function.

davescm

Community Expert

Hi

Can you go to Photoshop - Help - System Info and click on the "copy" button.

Then paste the info here.

It will allow us to see what is happening and try and help you

Dave

M

megc24059105Author

Participating Frequently

Hi, thank you

Adobe Photoshop Version: 2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967 x64

Number of Launches: 4

Version: 10 or greater

System architecture: AMD CPU Family:15, Model:0, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX

Physical processor count: 2

Logical processor count: 4

Processor speed: 3491 MHz

Built-in memory: 7115 MB

Free memory: 2 MB

Memory available to Photoshop: 6015 MB

Memory used by Photoshop: 70 %

History Thumbnails: Enabled.

Touch Bar: Enabled.

Alias Layers: Disabled.

Modifier Palette: Enabled.

Highbeam: Enabled.

Image tile size: 132K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=1080, right=1920

Display: 2

Display Bounds: top=0, left=1920, bottom=1024, right=3200

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumCLGPUs=1

NumNativeGPUs=0

glgpu[0].GLVersion="4.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=1024

glgpu[0].GLName="AMD Radeon(TM) R7 Graphics"

glgpu[0].GLVendor="ATI Technologies Inc."

glgpu[0].GLVendorID=4098

glgpu[0].GLDriverVersion="22.19.162.4"

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="AMD Radeon(TM) R7 Graphics"

glgpu[0].GLRendererID=4879

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64"

glgpu[0].GLDriverDate="20170424000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[2147483647]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[160]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[16384]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[16384]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[29]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="2.0 AMD-APP (2348.3)"

clgpu[0].CLDeviceVersion="2.0 AMD-APP (2348.3)"

clgpu[0].IsIntegratedCLGPU=1

clgpu[0].CLMemoryMB=2559

clgpu[0].CLName="Spectre"

clgpu[0].CLVendor="Advanced Micro Devices, Inc."

clgpu[0].CLVendorID=4098

clgpu[0].CLDriverVersion="2348.3"

clgpu[0].CLBandwidth=9.48884e+09

clgpu[0].CLCompute=337.528

License Type: Subscription

Serial number: 96040024878058759391

GUIDBucket:

bucket: 81

test: control

Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\

Temporary file path: C:\Users\megel\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

Startup, 500.0G, 360.4G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\

Installed components:

A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112

ACE.dll ACE 2017/01/26-01:10:02 79.579975 79.579975

AdbePM.dll PatchMatch 2016/11/03:19:48:57 1.578146 1.578146

AdobeLinguistic.dll Adobe Linguisitc Library 10.0.0

AdobeOwl.dll Adobe Owl 5.2.11

AdobePDFL.dll PDFL 2016/08/10-16:53:20 79.195992 79.195992

AdobePIP.dll Adobe Product Improvement Program 7.4.1.60.45263

AdobeSVGAGM.dll AdobeSVGAGM 79.579975 79.579975

AdobeXMP.dll Adobe XMP Core 2016/09/14-01:09:01 79.159824 79.159824

AdobeXMPFiles.dll Adobe XMP Files 2016/09/14-01:09:01 79.159824 79.159824

AdobeXMPScript.dll Adobe XMP Script 2016/09/14-01:09:01 79.159824 79.159824

adobe_caps.dll Adobe CAPS 10,0,0,6

AGM.dll AGM 2017/01/26-01:10:02 79.579975 79.579975

ahclient.dll AdobeHelp Dynamic Link Library 2.2.0.1

AIDE.dll AIDE 2016/05/27-01:08:49 79.574279 79.574279

amtlib.dll AMTLib (64 Bit) 10.0.0.119 BuildVersion: 10.0; BuildDate: Thu Dec 22 2016 3:0:7) 1.000000

ARE.dll ARE 2017/01/26-01:10:02 79.579975 79.579975

AXE8SharedExpat.dll AXE8SharedExpat 2015/03/13-23:40:54 79.562390 79.562390

AXEDOMCore.dll AXEDOMCore 2015/03/13-23:40:54 79.562390 79.562390

Bib.dll BIB 2017/01/26-01:10:02 79.579975 79.579975

BIBUtils.dll BIBUtils 2017/01/26-01:10:02 79.579975 79.579975

boost_date_time.dll photoshopdva 10.0.0

boost_signals.dll photoshopdva 10.0.0

boost_system.dll photoshopdva 10.0.0

boost_threads.dll photoshopdva 10.0.0

cg.dll NVIDIA Cg Runtime 3.0.00007

cgGL.dll NVIDIA Cg Runtime 3.0.00007

CITThreading.dll Adobe CITThreading 2.1.0.1 2.1.0.1

CoolType.dll CoolType 2017/01/26-01:10:02 79.579975 79.579975

dnssd.dll Bonjour 3,0,0,2

dvaaudiodevice.dll photoshopdva 10.0.0

dvacore.dll photoshopdva 10.0.0

dvacrashhandler.dll Adobe Audition CC 2017 10.0.0

dvamarshal.dll photoshopdva 10.0.0

dvamediatypes.dll photoshopdva 10.0.0

dvametadata.dll photoshopdva 10.0.0

dvametadataapi.dll photoshopdva 10.0.0

dvametadataui.dll photoshopdva 10.0.0

dvaplayer.dll photoshopdva 10.0.0

dvatransport.dll photoshopdva 10.0.0

dvaui.dll photoshopdva 10.0.0

dvaunittesting.dll photoshopdva 10.0.0

dynamiclink.dll photoshopdva 10.0.0

ExtendScript.dll ExtendScript 2016/12/13-13:10:33 80.1089815 80.1089815

icucnv40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339

icudt40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339

icuuc40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339

igestep30.dll IGES Reader 9.3.0.113

imslib.dll IMSLib DLL 10.0.0.11

JP2KLib.dll JP2KLib 2017/04/05-14:24:38 79.266006 79.266006

libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)

libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0

libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0

LogSession.dll LogSession 7.4.1.60.45263

mediacoreif.dll photoshopdva 10.0.0

MPS.dll MPS 2016/09/14-15:20:26 79.577269 79.577269

pdfsettings.dll Adobe PDFSettings 1.04

Photoshop.dll Adobe Photoshop CC 2017 18.1.1

Plugin.dll Adobe Photoshop CC 2017 18.1.1

PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 7.0.0

PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 7.0.0.67

PSArt.dll Adobe Photoshop CC 2017 18.1.1

PSViews.dll Adobe Photoshop CC 2017 18.1.1

SCCore.dll ScCore 2016/12/13-13:10:33 80.1089815 80.1089815

SVGRE.dll SVGRE 79.579975 79.579975

svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0

tbb.dll Intel(R) Threading Building Blocks for Windows 4, 4, 2016, 0412

tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 4, 4, 2016, 0412

TfFontMgr.dll FontMgr 9.3.0.113

TfKernel.dll Kernel 9.3.0.113

TFKGEOM.dll Kernel Geom 9.3.0.113

TFUGEOM.dll Adobe, UGeom© 9.3.0.113

updaternotifications.dll Adobe Updater Notifications Library 10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 10.0.0.1

VulcanControl.dll Vulcan Application Control Library 5.3.0.16

VulcanMessage5.dll Vulcan Message Library 5.3.0.16

WRServices.dll WRServices Thu Jan 07 2016 04:50:10 Build 0.21960 0.21960

wu3d.dll U3D Writer 9.3.0.113

Required plug-ins:

3D Studio 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

Accented Edges 18.1.1 - from the file “Filter Gallery”

Adaptive Wide Angle 18.1.1 - from the file “Adaptive Wide Angle”

Angled Strokes 18.1.1 - from the file “Filter Gallery”

Average 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Average”

Bas Relief 18.1.1 - from the file “Filter Gallery”

BMP 18.1.1 - from the file “Standard MultiPlugin”

Camera Raw 9.12 - from the file “Camera Raw”

Camera Raw Filter 9.12 - from the file “Camera Raw”

Chalk && Charcoal 18.1.1 - from the file “Filter Gallery”

Charcoal 18.1.1 - from the file “Filter Gallery”

Chrome 18.1.1 - from the file “Filter Gallery”

Cineon 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Cineon”

Clouds 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Clouds”

Collada 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

Color Halftone 18.1.1 - from the file “Standard MultiPlugin”

Colored Pencil 18.1.1 - from the file “Filter Gallery”

CompuServe GIF 18.1.1 - from the file “Standard MultiPlugin”

Conté Crayon 18.1.1 - from the file “Filter Gallery”

Craquelure 18.1.1 - from the file “Filter Gallery”

Crop and Straighten Photos 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “CropPhotosAuto”

Crop and Straighten Photos Filter 18.1.1 - from the file “Standard MultiPlugin”

Crosshatch 18.1.1 - from the file “Filter Gallery”

Crystallize 18.1.1 - from the file “Standard MultiPlugin”

Cutout 18.1.1 - from the file “Filter Gallery”

Dark Strokes 18.1.1 - from the file “Filter Gallery”

De-Interlace 18.1.1 - from the file “Standard MultiPlugin”

Dicom 18.1.1 - from the file “Dicom”

Difference Clouds 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Clouds”

Diffuse Glow 18.1.1 - from the file “Filter Gallery”

Displace 18.1.1 - from the file “Standard MultiPlugin”

Dry Brush 18.1.1 - from the file “Filter Gallery”

Eazel Acquire 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “EazelAcquire”

Entropy 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

Export Color Lookup Tables 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Export3DLUT”

Extrude 18.1.1 - from the file “Standard MultiPlugin”

FastCore Routines 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “FastCore”

Fibers 18.1.1 - from the file “Standard MultiPlugin”

Film Grain 18.1.1 - from the file “Filter Gallery”

Filter Gallery 18.1.1 - from the file “Filter Gallery”

Flash 3D 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

Fresco 18.1.1 - from the file “Filter Gallery”

Glass 18.1.1 - from the file “Filter Gallery”

Glowing Edges 18.1.1 - from the file “Filter Gallery”

Google Earth 4 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

Grain 18.1.1 - from the file “Filter Gallery”

Graphic Pen 18.1.1 - from the file “Filter Gallery”

Halftone Pattern 18.1.1 - from the file “Filter Gallery”

HDRMergeUI 18.1.1 - from the file “HDRMergeUI”

HSB/HSL 18.1.1 - from the file “Standard MultiPlugin”

IFF Format 18.1.1 - from the file “Standard MultiPlugin”

IGES 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

Ink Outlines 18.1.1 - from the file “Filter Gallery”

JPEG 2000 18.1.1 - from the file “JPEG2000”

Kurtosis 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

Lens Blur 18.1.1 - from the file “Lens Blur”

Lens Correction 18.1.1 - from the file “Lens Correction”

Lens Flare 18.1.1 - from the file “Standard MultiPlugin”

Liquify 18.1.1 - from the file “Liquify”

Matlab Operation 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “ChannelPort”

Maximum 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

Mean 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

Measurement Core 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “MeasurementCore.8me”

Median 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

Mezzotint 18.1.1 - from the file “Standard MultiPlugin”

Minimum 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

MMXCore Routines 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “MMXCore”

Mosaic Tiles 18.1.1 - from the file “Filter Gallery”

Multiprocessor Support 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “MultiProcessor Support”

Neon Glow 18.1.1 - from the file “Filter Gallery”

Note Paper 18.1.1 - from the file “Filter Gallery”

NTSC Colors 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “NTSC Colors”

Ocean Ripple 18.1.1 - from the file “Filter Gallery”

OpenEXR 18.1.1 - from the file “Standard MultiPlugin”

Paint Daubs 18.1.1 - from the file “Filter Gallery”

Palette Knife 18.1.1 - from the file “Filter Gallery”

Patchwork 18.1.1 - from the file “Filter Gallery”

Paths to Illustrator 18.1.1 - from the file “Standard MultiPlugin”

PCX 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “PCX”

Photocopy 18.1.1 - from the file “Filter Gallery”

Photoshop 3D Engine 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Photoshop3DEngine”

Photoshop Touch 14.0 - from the file “PSDX”

Picture Package Filter 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “ChannelPort”

Pinch 18.1.1 - from the file “Standard MultiPlugin”

Pixar 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Pixar”

Plaster 18.1.1 - from the file “Filter Gallery”

Plastic Wrap 18.1.1 - from the file “Filter Gallery”

PLY 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

PNG 18.1.1 - from the file “Standard MultiPlugin”

Pointillize 18.1.1 - from the file “Standard MultiPlugin”

Polar Coordinates 18.1.1 - from the file “Standard MultiPlugin”

Portable Bit Map 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “PBM”

Poster Edges 18.1.1 - from the file “Filter Gallery”

PRC 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

Radial Blur 18.1.1 - from the file “Standard MultiPlugin”

Radiance 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Radiance”

Range 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

Render Color Lookup Grid 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Export3DLUT”

Reticulation 18.1.1 - from the file “Filter Gallery”

Ripple 18.1.1 - from the file “Standard MultiPlugin”

Rough Pastels 18.1.1 - from the file “Filter Gallery”

Save for Web 18.1.1 - from the file “Save for Web”

ScriptingSupport 18.1.1 - from the file “ScriptingSupport”

Shake Reduction 18.1.1 - from the file “Shake Reduction”

Shear 18.1.1 - from the file “Standard MultiPlugin”

Skewness 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

Smart Blur 18.1.1 - from the file “Standard MultiPlugin”

Smudge Stick 18.1.1 - from the file “Filter Gallery”

Solarize 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Solarize”

Spaces 18.1.1 - from the file “Spaces”

Spatter 18.1.1 - from the file “Filter Gallery”

Spherize 18.1.1 - from the file “Standard MultiPlugin”

Sponge 18.1.1 - from the file “Filter Gallery”

Sprayed Strokes 18.1.1 - from the file “Filter Gallery”

Stained Glass 18.1.1 - from the file “Filter Gallery”

Stamp 18.1.1 - from the file “Filter Gallery”

Standard Deviation 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

STL 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

Sumi-e 18.1.1 - from the file “Filter Gallery”

Summation 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

Targa 18.1.1 - from the file “Standard MultiPlugin”

Texturizer 18.1.1 - from the file “Filter Gallery”

Tiles 18.1.1 - from the file “Standard MultiPlugin”

Torn Edges 18.1.1 - from the file “Filter Gallery”

Twirl 18.1.1 - from the file “Standard MultiPlugin”

U3D 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

Underpainting 18.1.1 - from the file “Filter Gallery”

Vanishing Point 18.1.1 - from the file “VanishingPoint”

Variance 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

Virtual Reality Modeling Language | VRML 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

Water Paper 18.1.1 - from the file “Filter Gallery”

Watercolor 18.1.1 - from the file “Filter Gallery”

Wave 18.1.1 - from the file “Standard MultiPlugin”

Wavefront|OBJ 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

WIA Support 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “WIASupport”

Wind 18.1.1 - from the file “Standard MultiPlugin”

Wireless Bitmap 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “WBMP”

ZigZag 18.1.1 - from the file “Standard MultiPlugin”

Optional and third party plug-ins: NONE

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions:

com.adobe.inapp.purchase 2.10.56 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_10_56\purchase.html”

New Document 2.0.1 - from the file “C:\Users\megel\AppData\Roaming\Adobe\CEP\extensions\CCX_CMDN_EXTENSION_2_0_1_001\fnft.html”

Libraries 2.10.56 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_10_56\index.html”

Start 2.0.1 - from the file “C:\Users\megel\AppData\Roaming\Adobe\CEP\extensions\CCX_START_EXTENSION_2_0_1_044\index.html”

com.adobe.experimentation.extension 2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.experimentation.extension\index.html”

Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

Export As 3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

Device Preview 1.3.2 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSPanel\panel.html”

Export As 3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

com.adobe.preview.loader 1.3.2 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSLoader\loader.html”

Installed TWAIN devices: NONE

davescm

Community Expert

Hi Meg

I would start with the graphics driver.

The latest version 17.7.2 is available from the AMD website (don't rely on Windows to tell you the latest version). Download and install that then try Photoshop again

Dave

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