Participant

Question

Adobe Photoshop CC 2018 has stopped working

Forum|Forum|7 years ago
March 3, 2018
3 replies
8523 views

recently I have purchased the CC2018. When I use the cropping tool shortly afterward PS crashes and I get a window reading "Adobe Photoshop CC 2018 has stopped working". has anybody a solution?

This topic has been closed for replies.

arielasegatto

Participant

JJMack

Community Expert

https://www.google.com/search?q=AGM.dll&oq=AGM.dll&aqs=chrome..69i57j0l5.5799j1j7&sourceid=chrome&ie=UTF-8

Check to see if you have the latest Device driver for you display adapter installed.

JJMack

Community Expert

You display adapter device driver is at fault. Searh Nvidia site fo a newer one.

https://www.google.com/search?q=nvoglv64.DLL&oq=nvoglv64.DLL&aqs=chrome..69i57j0l5.1142j0j8&sourceid=chrome&ie=UTF-8

JJMack

M

markm23707934

Participant

Hi JJMack,

Thanks for replying. I did upgraded the driver after reading your post. The new one is 23.21.13.9135 from 3.23.2018. However, I'm still having the crash. This is a new report.

Description

Faulting Application Path: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Photoshop.exe

Problem signature

Problem Event Name: BEX64

Application Name: Photoshop.exe

Application Version: 19.1.3.49649

Application Timestamp: 5ab4aef9

Fault Module Name: nvoglv64.dll

Fault Module Version: 23.21.13.9135

Fault Module Timestamp: 5ab586ed

Exception Offset: 0000000000fe03a9

Exception Code: c0000409

Exception Data: 0000000000000007

OS Version: 10.0.16299.2.0.0.256.48

Locale ID: 1033

Additional Information 1: 878e

Additional Information 2: 878e37b64f8f88630d83c00038fd5642

Additional Information 3: 4dab

Additional Information 4: 4dab6f09a52988b62ec96f210c3a2d32

Extra information about the problem

Bucket ID: df40ea6d44c15f944754769f10f7b2d9 (1681098986472583897)

Please let me know if I can provide any other information to help anyone with this issue.

Thanks,

Samba S.

M

markm23707934

Participant

I do not see any problem in your system info.

You are right, and the strangest thing is the crash doesn't show up in the reliability history. I didn't mention I was having troubles with a Wacom Intuos tablet because I wouldn't think that could be the cause of crashing PS. I was using the wrong driver for it and I just updated it. I will post later if I had this was the cause, or I'm still having the issue.

Thanks,

Samba S.

JJMack

Community Expert

Post your crash report details.