Can't Create/Open new File - Photoshop CC

[drakkan88]

Hi there,

I just purchased Creative Cloud recently, went to go open up Photoshop today and it won't allow me to create new files or open existing PSDs:

Example: https://www.youtube.com/watch?v=QoWKJbIf3BI

I can, however, operate in Acrobat and Illustrator just fine.

I'd first googled around a bit to see if anyone else had the problem, noticed there had been a few threads. My troubleshooting steps thusfar.

     1. secpol.msc > Security Settings > Local Policies > Security Options > User Account Control: Run all administrators in Admin Approval Mode (disabled)

     2. Took ownership of Adobe directories at C:\Program Files\Adobe, C:\Program Files\Common Files\Adobe, C:\Program Files (x86)\Adobe, C:\Program Files (x86)\Common Files\Adobe

     3. secpol.msc > Security Settings > Local Policies > Security Options > User Account Control: Run all administrators in Admin Approval Mode (enabled)

     4. Trashed Preferences on startup.

Pertinent bits of info:

OS: Windows 8.1 (64 bit)
GPU: EVGA GTX 560ti (latest drivers)
Photoshop CS6 via Creative Cloud.

Any help would be much appreciated! It's working fine on my laptop (Mac OS 10.8) but the desktop is a little sketchy with Photoshop.

[SulaMoon]

Dammit, first time running into this, sad to see it is still yet unresolved.

Windows 10, all drives up to date, Photoshop CC (14.2.1), and the open/load simply does not work. Everything else is functional, but trying to create an image or load one simple wields no result.

The program never switch to the "file open" mode, nor there is a the file on the open documents list. No errors, just no file open.

Frustrating.

[CaptMytre]

Did you read the whole thread and try the Ctrl + Break fix?

[zigarot]

Just going to throw this out there, for me, this was fixed by pressing control+pause key. I remember hearing something like this, but couldn't find it.
Anyway, just thought you might like to try it, if it works great, if it doesn't, good luck!

[savar72698711]

I concur. Control + Pause/Break works.

[ThatThereTim]

We've been using CS up until a few weeks ago, now on CC, and by eck this thing is practically malware.

I'm getting the same problem with CC refusing to open a psd file.

The file is only 100mb, and how mental is this: CC is using 1.7gb of ram, without the file open! Long gone are the days when people made optimised code eh?

Reading some of the replies, things like "I updated my printer drivers, and now it works" utterly terrifies me, I mean, how crap can photoshop's code architecture code be if THAT is an example of a fix!?!

(There's also another problem, where whenever I rmb-> open in photoshop CC on an image file, it loads CC, but doesn't load the image file.)

(Oh! Also! If I close CC, it doesn't end the process. It leaves it running, despite the app being closed. And if I try to open the app again it doesn't appear. At all. I have to have a taskkill batch file to kill of the photoshop process.)

FYI I'm a game developer so this is all on a ridiculously high spec machine, W10, latest firmware and drivers for all hardware, very savvy user, etc.

...CC is a steaming pile of crap. It really, really is. We're thinking of going back to the old CS licenses, that actually worked, mostly.

[Benoit Brière]

When using RDP manager (Remote Desktop Manager). a software a technician might be using to try and fix the problem with a remote connection, the CTRL+ALT+BREAK puts the remotely accessed PC into fullscreen and creates the problem. Pressing CTRL+BREAK  after, fixes the issue as it reactivates something and photoshop works fine thereafter.

The origin of the BREAK key is discussed here (Break key - Wikipedia, the free encyclopedia ) and it seems to make sense. I hope this helps:

"On many modern PCs, Pause interrupts screen output by BIOS until another key is pressed. This is effective during boot in text mode and in a DOS box in Windows safe mode with 50 lines. On early keyboards without a Pausekey (before the introduction of 101/102-key keyboards) the Pause function was assigned to Ctrl+NumLock, and the Break function to Ctrl+ScrLock; these key-combinations still work with most programs, even on modern PCs with modern keyboards. Pressing the dedicated Pause key on 101/102-key keyboards sends the same scancodes as pressing Ctrl, then NumLock, then releasing them in the reverse order would do; additionally, an E1_hexprefix is sent which enables 101/102-key aware software to discern the two situations, while older software usually just ignores the prefix. The Pause key is different from all other keys in that it sends no scancodes at all on release; therefore it is not possible for any software to determine whether this key is being held down.^[1]

On modern keyboards, the Break key is usually labeled Pause with Break below, sometimes separated by a line, or Pause on the top of the keycap and Break on the front. In most Windows environments, the key combination⊞ Win+Pause brings up the system properties."

[Simptai]

Logitech Keyboard! This is the answer for me!

When i dont use that keyboard (Logitech K360), Photoshop is working normally.

So, check your keyboard.

[l_e_t19733918]

Wow. At first CTRL+BREAK did not work for me, but when I closed Photoshop, then re-opened, and tried it again, it worked. Thanks so much for sharing this tip.

[Peter_Due]

Hi there...

Just upgraded to 2017 version (on Wondows10), and now I can't open a new document

https://poda.tinytake.com/sf/MTE1NDEzNF80NTEwMzcx

I have tried almost (since I havn't found the solution yet) everything [huge-sad-face-smiley]

[PXC]

JeanJensen​, did you disable the Show Start Workspace When No Documents Are Open option on purpose? (Edit > Preferences > General). Or it just doesn't load on startup?

[Peter_Due]

PXC; Nope, that was not set and I didn't uncheck it...

Now, I opened PS and checked it and saved. Then hitted File > New, and boom(!) now it works

After closing PS and opening again, the checkmarks is gone and I'm back to scratch...

When I close PS, I get this message (my PS is in danish): "Can't write to documents new presettingsfile."

[PXC]

could you please verify that you have write/read access to the UIPrefs.psp (located under C:\Users\[username]\AppData\Roaming\Adobe\Adobe Photoshop CC 2017\Adobe Photoshop CC 2017 Settings\)?

[Peter_Due]

I jumped to the simple but annoying solution: Uninstall, reboot, install.

Works just perfect now

Thaks for your time and effort

[joela10550771]

Not sure if this got resolved for people.

I had the same issues on windows 10.  And I also couldn't open Adobe creative cloud.    Unless I restarted my PC.  What worked for me was killing all Adobe related processes.  Then I could open up creative cloud, and in turn PS CC 2017 and new/old documents.

[firemachine69]

OKAY. I think I've figured this issue out folks.

I run a pretty unique setup - triple monitors. I purchased an AMD FIrePro W2100 professional graphics card, it runs two of my monitors. My third monitor is run off of the integrated graphics Intel graphics (4600?) I was pulling my hair out, CC wouldn't let me open ANY files, or show me the normal start-up dialogue. Under preferences, I could see it could not detect ANY of my graphics adapters. Hmm, fishy. Which was odd, because Lightroom fired up without a hiccup (typically occupying that third monitor).

What I ended up doing was disabling my onboard Intel graphics, and VOILA! It works!

I'm going to go snooping in my BIOS as I'm fairly confident I have some graphics adapter priorities in there I can shuffle around. But I can indeed confirm this is either system level or BIOS level issue. I'm not very trusting of Intel to have any clue how to make decent graphic drivers, but anywho...

[Str4ng3r]

I still have this issue all the time. Rebooting "fixes" it, but it is making me consider why I pay any money for software that fails to even run. It works for a few hours and then stops opening files, usually after the monitor went to sleep.

This needs to be fixed yesterday.

[djeyewater]

I'm having this problem now too. Happened after updating PS to the latest version, though of course it could also have been windows updates or something else and just coincidence that it stopped working after updating it.

Annoyingly Nvidia's downloads section is timing out at the moment so I can't try installing the latest drivers to fix it, and got some work I really need to get done in PS today. The clipboard fix didn't work for me.

[djeyewater]

I tried:

Updating graphics card drivers to latest version (from Nvidia's website)

Uninstalling and re-installing PS

Resetting preferences

Starting with no plugins

Eventually I contacted Adobe support via chat, and they connected remotely. One of the things they tried was updating the graphics card drivers via device manager, which did find newer drivers than the latest ones I'd installed direct from Nvidia. I guess Windows uses the QNF drivers rather than ODE, which is what I'd updated to.

That didn't fix the issue, but they did sort it eventually. I missed what they did to fix it, but when I asked them they said that they "used the legacy workspace". I'm not quite sure what that means (Workspace is currently set to 'Essentials'), but very happy they fixed it.

[asmbot]

Hello, try this:

- start Photoshop

- click to gray workspace area

- press Ctrl + Break   ( or Ctrl + Pause, depends on keyboard) .. few times

Done.

(Unfortunately you have to do this every time it happens.)

Technical background, in case someone from Adobe is reading this:

It looks like loading, initialization or splash-screen thread remains active after Photoshop startup and blocks loading and creation of new files. Ctrl+Break kills that thread.

[steveng59 · Accepted solution]

Try this: Edit > Preferences > General > check "Use Legacy "New Document" Interface"

[davidk23003875]

This fixed it for me.  Thanks.

Seems like if there is screen capture data, it cant figure out what to do.

With the legacy interface, it just worked.

FINALLY.

[Maximus FSU]

I know this is like 2 years old, but bro... you just saved me such a huge headache.  THANK YOU!!

[trxzz0]

THANK YOU! This worked!

[UltimateSkyxer]

Wait, this topic get SOLVED when this problem persists until 2020?
What the hell? can anybody explain this?

see this treads from the future Adobe Employees.
2018: - 
https://community.adobe.com/t5/photoshop/photoshop-cc-2019-new-document-window-not-working/m-p/10277...

2019: - 
From Nov 2019: - 
https://community.adobe.com/t5/photoshop/can-t-create-new-file-in-photoshop-cc-2020/td-p/10722699
From Dec 2019: - 
https://community.adobe.com/t5/photoshop/unable-to-create-a-new-file-in-photoshop-2020-21-0-2/td-p/1...

AND THIS COMMENT FROM 2020!

Just how stupid and ignorance can you guys be?

[annbm01]

Thank you. This link of your post helped me:

From Dec 2019: - 
https://community.adobe.com/t5/photoshop/unable-to-create-a-new-file-in-photoshop-2020-21-0-2/td-p/1...