Unable to create a new file in Photoshop 2020 (21.0.2)

New Here ,
Dec 12, 2019 Dec 12, 2019

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Unable to create a new file in Photoshop 2020 (21.0.2 latest update at 12 dec 2019).

When I start Photoshop I get NO home/welcome screen but just a black screen with the file/edit menu.

When I try to open a file from File>Create new nothting happens.

It seems on closer inspection that when I click create new file, the file menu grey's out for a short moment and then returns to it's normal state.

 

What I tried:

- Clear preferences as suggested in another topic (Alt+Shift+Ctrl), nothing happens when I start Photoshop.

- Clear plugins. I do not use plugins but I cleared the folder in which they normally reside just to be sure.

- Clear preferences manually. Started Photoshop again but no improvement, issue is still as stated at the beginning of this post.
- Reinstalled Photoshop. uninstalled, rebooted computer and reinstalled. Same result.
Install has been done on a new computer, 3700X, 32GB ram, GTX1080, and with a fresh windows 10 installation.

 

Note that I also know how running photoshop as administrator could be the issue here but even after playing around with that there is no improvement whatsoever. The issue remains the same.


I'm at a loss what I have missed here but my gut feeling is Adobe dit an oopsie and broke Photoshop.

 

TOPICS
Bug, Crash or freeze, Performance, Problem or error, Windows

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correct answers 1 Correct Answer

Deleted User
Dec 12, 2019 Dec 12, 2019
Hi As a temp workaround try selecting these options in preferences and restarting PS, you won't get the Home Screen but it might enable you to work with Photoshop, I never use the Home Screen, but just tested in Windows 10 with Photoshop 20.0.2 and it's working fine for me Deselect "Auto show the Home Screen" and enable "Use Legacy "New Document" Interface"      

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Guest
Dec 12, 2019 Dec 12, 2019

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Hi

As a temp workaround try selecting these options in preferences and restarting PS, you won't get the Home Screen but it might enable you to work with Photoshop, I never use the Home Screen, but just tested in Windows 10 with Photoshop 20.0.2 and it's working fine for me

Deselect "Auto show the Home Screen" and enable "Use Legacy "New Document" Interface"

 

 

 

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New Here ,
Dec 12, 2019 Dec 12, 2019

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Ged, you're the savior of my day!

Deselect "Auto show the Home Screen" and enable "Use Legacy "New Document" Interface" did do the job and know I'm able to create a new file and get the normal GUI.

 

Still the normal screen when you first start Photoshop does not show but at least I'm able to get going again!

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Community Beginner ,
Jan 26, 2020 Jan 26, 2020

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This thing, NOT ANSWERING THE QUESTION!
I am also using 21.x.x NOT OLD 20.x.x.

Just what the heck happened? Did Adobe even have DevOps team? how can they release this "Updates"?
Charge for premium but customer get dung, loads of it!? You guys using customer as your DevOps I can see.

This problem from when? guess what? 2013!

https://community.adobe.com/t5/photoshop/can-t-create-open-new-file-photoshop-cc/m-p/10882419#M30094...

 

To be fair can someone answer why this post get SOLVED when the answer for v20.x.x NOT FOR 21.x.x?
Moderator? any non-ignorant Moderator and Devs? HELLO?

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Adobe Community Professional ,
Apr 21, 2020 Apr 21, 2020

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Ultimate, hello, the original poster is uising Ps 21, which is also Photoshop 2020. his problem was solved. this issue is often due to GPU driver issues. 

See answer 7: https://helpx.adobe.com/be_en/photoshop/kb/troubleshoot-gpu-graphics-card.html#GPUandgraphicsdrivert...

I can understand being frustrated, but insulting other users who come here to help is not the most constructive way to get help.

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New Here ,
Apr 21, 2020 Apr 21, 2020

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I dont recall insulting anybody, I thanked the user for helping us out. I
am more than grateful that the issues got resolved... False accusations
can cause a lot of ruckus in the long run...
Why did I get an e-mail for this??
--
~ Johnny

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New Here ,
May 29, 2020 May 29, 2020

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You're in the wrong place Johnny boy.

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New Here ,
May 22, 2020 May 22, 2020

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Thank you so much bro you saved me from this embarrassment!

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New Here ,
Jun 07, 2020 Jun 07, 2020

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Thank you so much, it works for me and now I can create a new project. 

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New Here ,
Feb 22, 2021 Feb 22, 2021

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Thank you Ged! This worked for me as well. I use CC 2019 due to newer versions always crashing / freezing on my computer and the 2019 version recently started to have this File > New.. not function. Your work around helped out.

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New Here ,
Dec 17, 2019 Dec 17, 2019

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I am having the same problem. I get a black screen with tools etc but can't open a new file can you help me  am using a mac. Catalina and latest version of Photoshop from CS

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Adobe Employee ,
Feb 05, 2020 Feb 05, 2020

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Hi there,

 

We're really sorry for all the trouble. Check out the following troubleshooting article and try the offered suggestions: https://helpx.adobe.com/photoshop/kb/troubleshoot-home-screen-issues.html

 

Let us know if that helps to resolve your issue.

 

Thanks,

Mohit

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New Here ,
Apr 20, 2020 Apr 20, 2020

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This worked to me. Thanks.

 

Changing the folders name to " ~UXP " worked for me thanks.

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New Here ,
Apr 21, 2020 Apr 21, 2020

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I got it working now... I disabled that new feature. How do I add a. WebP
fules extension plug-in? 🤔

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Community Beginner ,
May 17, 2020 May 17, 2020

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Hi there... I try everything including changing the folder name to ~UXP. But every time I open Photoshop it keeps making a new folder "UXP". This happens now in 17 May 2020. I want back my previous layout whenever I open Photoshop. I try to uninstall and reinstall.. but still the same. Blank black layout without a home, and can't create a new file. 

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New Here ,
Dec 29, 2019 Dec 29, 2019

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Will this ever be fixed? 

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New Here ,
Feb 14, 2020 Feb 14, 2020

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Solved: Can't Create/Open new File - Photoshop CC - create new file unclickable in Photoshop(if you want to see more detail on how to fix this error)For more...

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Community Beginner ,
Feb 14, 2020 Feb 14, 2020

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I have done this in order to avoid the problem/bug.

 

But why included the 'new' layout when it cant even be use in production?
making users mad and asking so much about this old bug and no fixes?

You can prove this point by searching articles in this forum, not to include TomHardware forum and others.

So Why? Why no Fixes?

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New Here ,
Feb 14, 2020 Feb 14, 2020

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Community Beginner ,
Feb 14, 2020 Feb 14, 2020

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Also not helping at all.

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New Here ,
Apr 12, 2020 Apr 12, 2020

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For anyone else that couldn't fix it by doing all the options suggested, I was able to fix mine by logging out of creative cloud then opening up photoshop & signing it again & it was corrected

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New Here ,
Apr 18, 2020 Apr 18, 2020

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OMG I love you!  Finally I can use Photoshop like its back to CS5! 😄

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New Here ,
Mar 25, 2020 Mar 25, 2020

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Thank you so much for posting this.  I didn't even need to restart after clicking your suggestions.  Appreciate it!

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Community Beginner ,
May 06, 2020 May 06, 2020

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The help.adobe.com website suggested this:

 

Rename the UXP folder located at:

 C:\Program Files\Common Files\Adobe\UXP

 

I renamed it to UXP2 and restarted PS and it worked.

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New Here ,
May 14, 2020 May 14, 2020

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That works for me too! Thanks! / (Found in C:\Programs)

Its not a GPU driver issue. / Using GTX1080.

The workarounbd with the deselect of "Use Legacy "New Document" Interface" works also!

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