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phoenixt90426401
Participant
January 28, 2018
Answered

Images not showing up in window when I open them in Photoshop

  • January 28, 2018
  • 1 reply
  • 3194 views

The image shows up in the layers panel, but not in the actual window. I have read several other threads on this so I will say that I did clear the preferences and it didn't do anything to help. This has been going on for a week and I can't seem to find a solution and I can't do any photo editing with it like this.

Specifically what I'm trying to do: I am in Indesign editing a linked file on Photoshop, or just opening image (JPEG, TIFF) files from my desktop on Photoshop.

Things I have tried:

  • Deleting/resetting photoshop preferences (Ctrl+Alt+Shift)
  • Uninstalling/reinstalling (this actually fixed the problem last night, but the problem was back again this morning, and when I tried uninstalling again this time it did not help anymore)
  • Dowloading older versions of Photoshop (no difference, same issue)
  • Opening different file types (Tiff, JPEG, the problem persists with every file)

Things about my computer:

Dell Inspiron 15 5000

Adobe Creative Cloud Photoshop download

Windows 10

What the issue looks like:

This topic has been closed for replies.
Correct answer DelphiZoa

Hi Phoenixt,

Is your GPU driver up to date? What happens if you turn off "Use Graphics Processor" under Edit > Preferences > Camera Raw? If that doesn't help, what about turning it off under Edit > Preferences > Performance > Graphic Processor Settings?

1 reply

DelphiZoa
DelphiZoaCorrect answer
Participating Frequently
January 28, 2018

Hi Phoenixt,

Is your GPU driver up to date? What happens if you turn off "Use Graphics Processor" under Edit > Preferences > Camera Raw? If that doesn't help, what about turning it off under Edit > Preferences > Performance > Graphic Processor Settings?

    P
    phoenixt90426401Author
    Participant
    January 30, 2018

    I turned it off under Edit > Preferences > Performance > Graphic Processor Settings and it solved this issue. What does that mean? Is this a permanent solution?

    DelphiZoa
    DelphiZoa
    Participating Frequently
    February 1, 2018

    It's not a true solution... more of a workaround, though I know people who regularly work with their Photoshop settings configured this way.

    What it ultimately indicates is that there is a problem with either the graphics processor or potentially with the operating system. Most likely something is not fully up-to-date.

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