Skip to main content
M
milk_n_drawing
Participant
June 16, 2021
Question

Menu Bug/Error with Drop-Down Menus in Photoshop 2021 on Windows 10

  • June 16, 2021
  • 3 replies
  • 4815 views

This happens in PS only. When I click on something like View, Layer, or Window and then try to select something in the drop-down menu, it glitches and goes to one of the drop-down menus to the left. My cursor is over Window but then jumps to 3D. I've made a short video to demonstrate the issue. Any assistance would greatly, greatly be appreciated because it's beyond aggrivating. 

https://youtu.be/P2e8OLDKD54

 

I have uninstalled and reinstalled both CC and PS. I have tried previous versions as well. I haven't gone through every previous version as I'd like to be able to stay up to date. Thanks for your time and kind attention. Any help at all would greatly be appreciated.

 

 

{Thread title edited by moderator}

 

3 replies

I
ianh57978265
Participating Frequently
March 11, 2023

Exactly the same problem with the current version of PS using Windows 11. It started after the previous update (I think). PS virtually unuseable.

    NB, colourmanagement
    Community Expert
    NB, colourmanagementCommunity Expert
    Community Expert
    July 31, 2023

    Perhaps try a thorough reset of Photoshop preferences?

    (read this entire post before acting please)

    Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

    If they become corrupt then various issues can occur.

     

    Here’s some info on how to do that:

    https://helpx.adobe.com/photoshop/using/preferences.html

    Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

    https://helpx.adobe.com/photoshop/using/preferences.html#Manually

     

    Manually removing preferences files is the most complete method for restoring Photoshop to its default state. This method ensures all preferences and any user presets which may be causing a problem are not loaded.

    1. Quit Photoshop.

    2. Navigate to Photoshop's Preferences folder.
      macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
      Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

       
      Note: The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
    3. Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings

    4. Open Photoshop.

       New preferences files will be created in their original location.

     

     

    Note re macOS: The user Library folder is hidden by default.

    To access files in the hidden user Library folder, see here for how to access hidden user library files.

    https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

     

    Unexpected behaviour may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviours in Photoshop. check out the video

    https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

     

    Learn how to access and modify Photoshop preferences and customise per your frequent workflows

    https://helpx.adobe.com/photoshop/using/preferences.html

     

    And here’s an earlier forum discussion as an aid to understanding

    https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-preferences/td-p/12502668

     

    You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

    Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

     

     

    Before you reset your preferences

    in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

    Quit Photoshop.
    Go to Photoshop's Preferences folder

    Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\


      [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

      Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS.

      https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

      In the Finder, open the “Go” menu whilst holding down the Option (Alt) key.

      Library will now appear in the list - below the current user's “home” directory. ]

     

    Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

     

     

    Note for those on macOS:

    Preference preservation is affected by macOS permissions,

    you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

     

    If that doesn't fix the issue:

    Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.

    Still hanging? 

    Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. 

    Do you still have problems?

     

     

     

    It may even be time to reinstall Photoshop.

     

    It’s recommended that you use the Adobe CC cleaner tool to remove all traces first.

    (See above about preserving preferences though! It’s worth preserving them unless they are corrupted.)

     

    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

     

    Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

     

    I hope this helps

    neil barstow, colourmanagement net :: adobe forum volunteer

    google me "neil barstow colourmanagement" for lots of free articles on colour management

    mikep40089038
    mikep40089038
    Participating Frequently
    September 2, 2023

    Thanks for your suggesations but it doesn't work. I've tried uninstalling Photoshop and reinstalling but it doesn't help.

     

    Photoshop still works fine on an HD monitor, but not on a 4k monitor.

     

    Any other suggestions?

     

    Thanks

    Mike

      M
      Martin28823382rx4j
      Participant
      March 11, 2023

      Hi all,

       

      I have the same Problem with PS 2023 - OS is Windows 11.

       

      I am very unhappy - so PS is for me nearly unusable.

       

      I did unistall PS with deletion of all preferneces and reinstall PS today - no difference - the same issue 

       

      Greetings Martin

        nikunj.m
        Community Manager
        nikunj.mCommunity Manager
        Community Manager
        June 18, 2021

        Hi,

         

        We're sorry about the trouble due to the issue with the menus in Photoshop 2021. Would you mind telling us since when are you facing this issue? Are you using a high resolution monitor & a wireless mouse? Have you tried changing the mouse to check if that makes a difference? Do you experience similar behavior when selecting the tools as well or is this restricted to the Menus?

         

        If you have an alternate monitor to test, try connecting that to check if you experience the same behavior. Also, though this might not make any difference, but you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

        Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

         

        Also try disabling the option to Use Graphics Processor from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps.

         

        Let us know how it goes!

        Regards,

        Nikunj

        R
        ranook54628776
        Participant
        August 10, 2021

        Hello,

         

        I am also facing similar issues with accessing menus in FrameMaker 2020. I am unable to select a specific menu. When I click on the File or  Edit menu, the Help menu opens up. It is quite random as to which menu will open next. This is not happening in any other program that I have recently used. I tried it in InDesign and Illustrator, and those apps are working fine. It seems that the issue is not with the mouse or keyboard then. I am using FM version 16.0.1 on Windows 10 Pro.

        Please help! Thanks!

          R
          ranook54628776
          Participant
          August 10, 2021

          Posted under the wrong product. Please ignore.

          I found the answer for this issue at https://community.adobe.com/t5/framemaker/fm-2020-file-edit-and-two-other-menus-collapse-and-disappear-before-i-can-select-options/m-p/11812039#M69255

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices