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Pen pressure not working in the new Photoshop 2020 (21.0.2)

Forum|Forum|6 years ago
December 12, 2019
41 replies
86513 views

After installing the new Photoshop 2020 on my Wacom Companion 2, turns out the pen pressure is NOT WORKING at all. However the previous versions (20.0.6 and 19.1.6) still work perfectly with the pen pressure.

Has anyone run into that issue ?

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Correct answer davescm

Update : With 21.2.2 you may need to remove the PSUserConfig.txt file

The latest versions are designed to work with Windows Ink and Adobe have made improvements in that area, many of the old bugs have been addressed. I've used Windows Ink here for the last year.

Remove the PSUserConfig.txt file and in Wacom tablet properties check Windows Ink.

Dave

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chad.rolfs

Participating Frequently

Hi all. We just released 21.1.3 that fixes the periodic pressure loss on Windows as well as issues with Tilt/Projection. We are still working on the issue on Mac where pressure sensitivity is sometimes dropped when switching focus away from Photoshop and then back.

674654

Participant

I'm here to report that problem still exist on 21.1.3. Try to draw lines in slow speed which will make unintentional full pressure at the begnining lot easier. This issue is not present with 20.0.9. I'm on Mac.

S

SNW1

Participating Frequently

Same issue here!

K

krayolarmy@yahoo.com

Participant

I am having issues with both the pen pressure turning on and off at random and I am getting angles when trying to draw any lines/curves...which also comes and goes at random. I am working on a Mac in Catalina and have the latest photoshop update as well as the latest Wacom Cintiq drivers. I have tried reinstalling photoshop and the wacom drivers (both old and new) several times and nothing fixes the problems. These issues have been going on for weeks and it makes it real difficult to work.

Royalkin

Participant

I'm having the same issue as well. I just upgraded to an Intuos Pro Medium, and like everyone else, Photoshop WILL NOT recognize sensitivity. The text hack workaround doesn't work, enabling Windows Ink doesn't work. I've spent the last six hours trying to get it to work. uninstalled and reinstalled, restarted, reset preferences and settings, to no avail.

UPDATE: So, I thought I would try one last thing. I hadn't tried the Bluetooth option yet. So, I unplugged the USB cable, paired and pressure sensitivity is working now. Don't ask me how, but that must have triggered something in the driver maybe? Hopefully this might be of use to others having similar issues.

vox242

Participant

I think i found a temporary workaround.
I have a Cintiq 27QHD, when pen-pressure stops working i simply switch stylus, i have a second stylus in my desk. When i switch the pen-pressure works again, so no need to restart Photoshop-

gregdigg

Participating Frequently

Something that also worked for me (at least for now) is when the pressure stops working, if I flip the pen and use the eraser tool the pressure comes back -- for the pen as well.

B

BrentEWhite

Participant

Possible Mac work around

Using:

PS 2020 21.1.2

Mojave

Cintiq

Having issues with brush tracking. Specifically, the first dab of a stroke is maximum pressure then goes to regular pen pressure. For me "build-up" seems to be the culprit. brushes not using build-up (brush settings) seem to work fine as does unchecking build-up in the brush settings on brushes that are using it. Annoying and limiting but a possible work around for those having a similar issue.

chad.rolfs

Participating Frequently

That, unfortunately, is a separate issue that we're also working on fixing.

W

WOLKEA

Participant

I M GONNA BURN MYSELF ! nothing solves this stupid error ! same issue, same crisis here...

yesterday when i was drawing with xp pen deco 03, well on photoshop i was just give a break and start watching some tutorial on youtube when i got back on photoshop, pen pressure was not working !

I tried that scripts but in this version of ps those scripts dont work anymore. I deleted PS20 and download it back i thought maybe it could figure the problem but it didnt work too.

now i dont know what to do and clearly no one knows... can please someone solve this annoying error ? 😞

vox242

Participant

Same here, same problem.

Out of the blue Pen Pressure stops working. I have to restart Photoshop to get it to work again.

Working on a MacBook Pro with Catalina.

HALP PLEASE!

Zombiy

Participant

I'm having the same issue except with Windows 10. Pen pressure will stop working all the sudden mid-painting. Sometimes freezes up. Also been getting a "failed scratchdisk" notification with them too. ONLY started happening after the latest update.

H

HTB_Raghnall

Participating Frequently

Hi Zombiy,

Try changing settings in your performance. I had a problem with only one
PSD that had the same issues as you described. I changed the performance
(used memory to 85%), closed some other large programs and all worked fine
after that. The PSD was 2,28Gb large so think that was the problem.

Mvg,
Peter Nies

S

SNW1

Participating Frequently

I am having exactly the same issue on Mac OS 10.15.4

Particularly triggered by leaving Photoshop and then returning.

Photoshop then doesn't recognise my pen ressure and tilt.

I have to go into brush settings, which has the warning icon next to Size Jitter Control and reselect from the dropdown.

Only then Photoshop seems to kickin and recognise my Wacom Pen.

I am using latest driver for Wacom Cintiq Pro 24. This has only happened in 21.1 and later for me.

Please fix Adobe!

S

SeriallyLame

Participant

I've been having the same issue, I'll be drawing on my Wacom Cintiq 16, switch over to my internet browser from Photoshop, and when I return pen pressure sensitivity doesn't work. I've noticed that just clicking the current layer immediately fixes the issue until the next time I switch away. I hope someone can test this and see of it works as this seems a bit easier than the other solutions.

chad.rolfs

Participating Frequently

Cause of this issue (Pressure sensitivity loss on Mac): changing focus away from Photoshop and then back.

Workaround to avoid this or restore sensitivity without relaunch: If you switch focus back to PS by using the stylus to paint, you'll experience this. Instead, switch focus back to PS via CMD+Tab.
Also, if you run into this, using the eraser end of the stylus will restore pressure sensitivity.

Bug fix for this should be out in the next update.

the_Kaptiv

Participant

2 Machines. Same issue on both. Both sorted now. Thanks so much, Weigajan!

I swear the reason Adobe fails to resolve so many of their bugs is because they're just waiting for people in the community like you to resolve these issues for them.

Much appreciated man!

H

HTB_Raghnall

Participating Frequently

This didn't work for me. I use a Wacom Tablet and updated to recent drivers.

Version op Photoshop:

Adobe Photoshop Version: 21.1.2 20200410.r.136 2020/04/10: efaf3fa4e40 x64

I have the config file made in the correct directory but no help. It keeps giving me an error next to the brush setting\Shapedynamics\size controlled by pen pressure. In older version of photoshop (2018) I did managed to get it working. Unfortunately not in this version (I deleted the older versions)

H

HTB_Raghnall

Participating Frequently

Ok, so I was trying to work without the pen pressure for a bit because it is late. Suddenly I noticed that the pen pressure is working altough there was an error and the preview of the brush didn't let me see the correct brush outline. So I went over to a new document to try out some things and ... the pen pressure works!!! yay.. Now also on the document I was working on, pen pressure works. So why it didn't work in the first place don't know but tip:

Even if there is an error: try the brush on a new document. It should work

Oh yes: Windows Ink is Off 🙂 Thx!

bdillustration

Participating Frequently

Are you still having this issue? I keep getting an issue with the pen pressure. Driving me crazy. It will work for a few minutes, but when I click out of photoshop, then it will happen again....