Pen pressure not working in the new Photoshop 2020 (21.0.2)

Community Beginner ,
Dec 12, 2019

Copy link to clipboard

Copied

After installing the new Photoshop 2020 on my Wacom Companion 2, turns out the pen pressure is NOT WORKING at all. However the previous versions (20.0.6 and 19.1.6) still work perfectly with the pen pressure. 

Has anyone run into that issue ?

 

{Thread renamed by moderator}

TOPICS
Problem or error, Windows

Views

42.6K

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

2 Correct Answers

Adobe Community Professional , Aug 18, 2020
davescm Adobe Community Professional , Aug 18, 2020
Update : With 21.2.2 you may need to remove the PSUserConfig.txt file The latest versions are designed to work with Windows Ink and Adobe have made improvements in that area, many of the old bugs have been addressed. I've used Windows Ink here for the last year. Remove the PSUserConfig.txt file and in Wacom tablet properties check Windows Ink.   Dave

Likes

Translate

Translate
Jump to answer Jump to answer
New Here , Dec 16, 2019
weigajan New Here , Dec 16, 2019
I have the same proplem ... version 20.0.8 worked just fine.Win 10Found solution:create a file in "C:\Users\[USER]\AppData\Roaming\Adobe\Adobe Photoshop 2020\Adobe Photoshop 2020 Settings"calledPSUserConfig.txtwith this text# Use WinTabUseSystemStylus 0

Likes

Translate

Translate
Jump to answer Jump to answer
192 Replies 192
Adobe Employee ,
Dec 12, 2019

Copy link to clipboard

Copied

Hi there,

Sorry to hear that pen pressure is not working with the most recent release of Photoshop, have you tried reinstalling the tablet drivers to see if that helps?

Also, what operating system are you working on?


Regards,

Sahil

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Community Beginner ,
Dec 13, 2019

Copy link to clipboard

Copied

I keep my wacom drivers updated. I'm not sure reinstalling them will be helpful. (I'm worried that it might mess up with other photoshop versions) 

I use the program on Windows 10 pro.

 

 

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Community Beginner ,
Jan 10, 2020

Copy link to clipboard

Copied

Hi 

I am having similar issues. Is there a solution for Mac users. I am running on Mojave. 

thanks!

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Contributor ,
May 13, 2020

Copy link to clipboard

Copied

"Sorry" is not an answer, what do you do about it at Adobe ?

As a lot of people here, pen pressure doesn't work anymore on my machine.

 

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Contributor ,
May 13, 2020

Copy link to clipboard

Copied

As a lot of people here, pen pressure doesn't work anymore on my machine.

 

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Contributor ,
May 13, 2020

Copy link to clipboard

Copied

Sorry is not an answer, what do you do about it at Adobe ?

As a lot of people here, pen pressure doesn't work anymore on my machine.

 

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
May 14, 2020

Copy link to clipboard

Copied

Developers are actively working on a fix for this and an update will be out very soon.  

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Community Beginner ,
May 20, 2020

Copy link to clipboard

Copied

What's the update?

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Explorer ,
Aug 12, 2020

Copy link to clipboard

Copied

Any update on this? Still having the problem on Windows 10 (v 1909) and PS 21.2.1

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Aug 12, 2020

Copy link to clipboard

Copied

21.2.1 on Win without PSUserConfig.txt (UseSystemStylus 0) should work. 

In other words, remove UseSystemStylus 0 from your PSUserConfig.txt or remove that file entirely from your Prefs folder. 

Also be sure Use Windows Ink is checked on the Calibration tab of Wacom Tablet Properties.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Explorer ,
Aug 12, 2020

Copy link to clipboard

Copied

Remvoing the UseSystemStylus 0 makes no difference. Windows Ink causes all sorts of other issues with my pen tool, errant strokes, delays and stroke lag, clicks not working, having Windows Ink enabled is not a viable solution. Without Ink enabled PS definitely does not recognize the Wacom tablet's pressure sensitivity. Any other suggestions to get the pressure sensitivity back without Windows Ink enabled?

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Aug 13, 2020

Copy link to clipboard

Copied

We've been making improvements in how PS works with Win Ink & Wacom.  I'd recommend trying it without UseSystemStylus 0 in the current release and definitely the next one that comes out very soon!

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Aug 13, 2020

Copy link to clipboard

Copied

Thanks!

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Aug 13, 2020

Copy link to clipboard

Copied

Any Mac updates on this issue?

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Aug 14, 2020

Copy link to clipboard

Copied

Brent, you're still seeing pressure sensitivity loss (full pressure) on Mac with 21.2.1?  If so, can you post a screen recording along with what OS version, wacom driver, doc size/res/bit-depth and if you are seeing this with a specific brush (which brush+settings) or all brushes?  Thanks!

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Aug 27, 2020

Copy link to clipboard

Copied

Chad,

thanks for the response. I didn't see that you replied.

 

I also missed that update. After updating to 21.2.1 I can say that the problem IS fixed on OS10.14.6 for me.

 

I'll chime back in if I find anything else but this seems to do it. Thank you!

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Community Beginner ,
Aug 18, 2020

Copy link to clipboard

Copied

Removing that line worked for me. Thanks!

 

Photoshop 21.2.2 Windows Huion Tablet

 

EDIT

Removing that line/deleting the file got pen pressure back but was very sluggish and jittery. Reverted back to previous version.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Aug 23, 2020

Copy link to clipboard

Copied

Hi

I removed the PSUserConfig file and for now everything seems to work fine again (have the latest updates).

A minor issue (not a big deal but I wanted to point it out) is that the press and hold circle is back. This also works better now since it doesn't appear in the canavas while drawing, but can be annoying using the sliders (F.eks. the ones in the brush menu and layers menu). The show visual effects is off with everything else in the Pen & Windows Ink menu. I use the brush sliders a lot.

 

Again, not a big deal, but maybe something to look into since youre working on the problem.

 

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Community Beginner ,
Sep 03, 2020

Copy link to clipboard

Copied

Way to go Adobe!!!
I mean better late than never I guess.
We use to have to have this "PSUserConfig" In my  "adobe photoshop settings" folder with windows ink turned off on our wacom settings. This was the only way to get the tablet to work correctly. Now it seems like we all need to remove the "PSUserConfig" Docment and turn window ink back on to get the tablet working correctly

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Nov 09, 2020

Copy link to clipboard

Copied

windows ink checkbox helped for me! windows 10, cintiq 21ux. THanks

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Feb 23, 2021

Copy link to clipboard

Copied

In other words, 'please fix our mistakes at home for free for us while you pay for our software, k thnx'

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Community Beginner ,
Aug 14, 2020

Copy link to clipboard

Copied

No i had to give up on fixing the problem. I've just let it do it's own
pressure assist thing

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Community Beginner ,
Aug 18, 2020

Copy link to clipboard

Copied

Hi , just updated to 21.2.2 and Pen pressure issue is back. I never had any issue before ( using always PSUserConfig.txt (UseSystemStylus 0) with windows link disabled. But after the latest update seems that fix is not working anymore. With our without the fix Pen pressure sensetivity is not working

thanks

 

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Aug 18, 2020

Copy link to clipboard

Copied

Remove PSUserConfig.txt (UseSystemStylus 0) and enable Win Ink in Wacom settings to get pressure sensitivity back.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more