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Photoshop 2019 won't open .jpg files

New Here ,
Jun 13, 2019

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As stated, I can't open 90% of my .jpg files with Photoshop, regardless of whether I drag the file in, open it through the menu, or try to open it with Photoshop from the folder. I receive a helpfully vague error message stating that there is a program error.

program error.PNG

I just got this computer two weeks ago and this is one of the only things I've put on there, so I figured the app was up to date, but I reinstalled anyway. I've restarted my computer multiple times. I've tried downloading the Camera Raw plug-in as suggested on other posts with no result. I've tried purging my cache and clearing my preferences. Most suggestions on the forums are either years old (circa 2013) or Mac specific (I'm running windows 10).

With any advice given, please be as descriptive as possible on how to do it.

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Photoshop 2019 won't open .jpg files

New Here ,
Jun 13, 2019

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As stated, I can't open 90% of my .jpg files with Photoshop, regardless of whether I drag the file in, open it through the menu, or try to open it with Photoshop from the folder. I receive a helpfully vague error message stating that there is a program error.

program error.PNG

I just got this computer two weeks ago and this is one of the only things I've put on there, so I figured the app was up to date, but I reinstalled anyway. I've restarted my computer multiple times. I've tried downloading the Camera Raw plug-in as suggested on other posts with no result. I've tried purging my cache and clearing my preferences. Most suggestions on the forums are either years old (circa 2013) or Mac specific (I'm running windows 10).

With any advice given, please be as descriptive as possible on how to do it.

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Jun 13, 2019 2
Adobe Community Professional ,
Jun 13, 2019

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Can you open other file types?

Where do the jpegs come from - what application were they saved out from?

If only jpeg, it could be that you have set jpegs to open through Camera Raw (ACR), and some properties of these files are incompatible. You can disable jpeg support in ACR from Bridge or Photoshop (Camera Raw Preferences). The jpegs should then open directly into Photoshop:

ACRprefs.png

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Jun 13, 2019 0
Contributor ,
Jun 13, 2019

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If the .jpgs are from an external source, this sometimes happens.

1. Open the file in some other drawing / paint program. Resave as a .tif. (I say .tif because jpg is a lossy format and resaving as a jpg will result in further image degradation).

2. Open in PS

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Jun 13, 2019 0
Adobe Community Professional ,
Jun 13, 2019

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Is it possible the source changed the extension to .jpg without actually saving it as the proper file format?

Try changing a file with that error to extension ".tif" and see if it opens.

I've had the same situation and this was the cause.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Jun 13, 2019 1
New Here ,
Jun 13, 2019

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D Fosse​ Other file types seem to be unaffected. The jpegs have been downloaded from Google Chrome. I went in and changed these settings but no luck.

occulus.nigra​ I've done this before and will use it in a pinch, but I was hoping not to have to convert every file before editing. It's a personal project so it doesn't need to be top notch, but I need to edit a lot of pictures.

kstohlmeyer1​ nope, they're jpegs, they work fine everywhere else. Like I said, I CAN convert them to another file type and they work fine, but I'd rather not have to convert them all.

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Jun 13, 2019 0
New Here ,
Jul 31, 2019

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I have never been so frustrated with CS Photoshop. What the heck was wrong with last few versions!?!? I've been using PS for 10 years and it was pretty straightforward to do basic functions! Now I can't even OPEN AN IMAGE that I can clearly see saved in the program. Does Adobe only want professional photographers using the software?!?!  Seriously - I know feel like it's the first time I've used a damn computer!!

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Jul 31, 2019 2
Adobe Community Professional ,
Jul 31, 2019

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I have no trouble opening image files in latest Photoshop on the latest version of Windows 10 build 1903.  My image files are on primary hard drive or a USB stick drive.

I am assuming your computer meets the current system requirements.

Try restarting your computer.

Failing that, Restore Preferences.

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Jul 31, 2019 0
New Here ,
Nov 05, 2020

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You may be missing the CameraRaw plugin. You can go here to download the latest. This fixed both my AfterEffects and Photoshop.

 

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

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Nov 05, 2020 0