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Photoshop cc 2014 incompatible with Wacom ?

Community Beginner ,
Jun 19, 2014

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I can't use my wacom on new photoshop no pressure, no touch, very laggy..

In last realase photoshop are jagged and inacurate but i have pressure and bugged touch.

Photoshop CC 2014 changes stylus use to use Microsoft system API's, with these API's you need to have Windows Ink enabled. These API's give better stroke results and improve the out of the box experience for users using Windows tablet/convertible devices. If you want to go back to the old WinTab implementation of previous versions do the following:

Create a file that contains instructions to revert to the WinTab functionality.

Create a text file in a text editor such as Notepad.

Type in the following lines:

# Use WinTab

UseSystemStylus 0

Save the file as a plain text file named PSUserConfig.txt, and save the file into the Photoshop settings folder: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Photoshop CC 2014\Adobe Photoshop CC 2014 Settings\.

To turn off the gestalt's functionality, delete the PSUSerConfig.txt file. Or, move it to a different folder if it doesn't contain any other commands, or change the lines so they read:

# Use Win8 native tablet support

UseSystemStylus 1

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Photoshop cc 2014 incompatible with Wacom ?

Community Beginner ,
Jun 19, 2014

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I can't use my wacom on new photoshop no pressure, no touch, very laggy..

In last realase photoshop are jagged and inacurate but i have pressure and bugged touch.

Photoshop CC 2014 changes stylus use to use Microsoft system API's, with these API's you need to have Windows Ink enabled. These API's give better stroke results and improve the out of the box experience for users using Windows tablet/convertible devices. If you want to go back to the old WinTab implementation of previous versions do the following:

Create a file that contains instructions to revert to the WinTab functionality.

Create a text file in a text editor such as Notepad.

Type in the following lines:

# Use WinTab

UseSystemStylus 0

Save the file as a plain text file named PSUserConfig.txt, and save the file into the Photoshop settings folder: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Photoshop CC 2014\Adobe Photoshop CC 2014 Settings\.

To turn off the gestalt's functionality, delete the PSUSerConfig.txt file. Or, move it to a different folder if it doesn't contain any other commands, or change the lines so they read:

# Use Win8 native tablet support

UseSystemStylus 1

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Jun 19, 2014 13
147 Replies 147
Community Beginner ,
Jun 19, 2014

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Same issue, no pressure with my Wacom Intuos 4 Touch

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Jun 19, 2014 0
Adobe Community Professional ,
Jun 19, 2014

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Hi! in order to get help, sharing your operating system, your version of the wacom drivers (did you try to update them) might be needed.

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Jun 19, 2014 0
Community Beginner ,
Jun 19, 2014

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We are on windows 8.1

Last Driver wacom : 638-3

Hardware :

Intuos pro

Cintiq companion

Intuos 4

Tablets works fine on other software :

SAI, Manga Studio and Zbrush

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Jun 19, 2014 1
Community Beginner ,
Jun 19, 2014

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Windows 8.1

Wacom Driver is 6.3.8-4 (which is latest)

Intuos 4 Touch

Works fine in Photoshop CC just not CC 2014

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Jun 19, 2014 0
Community Beginner ,
Jun 19, 2014

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I have installed the 6.3.8-4 driver and no support of wacom tablets in photoshop cc 2014

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Jun 19, 2014 0
Most Valuable Participant ,
Jun 19, 2014

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Are you on Windows 8 I have an intuos 5 touch with same driver on Windows 7 Photoshop CC  2014 works well with the tablet.

Capture.jpg

JJMack

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Jun 19, 2014 0
Community Beginner ,
Jun 19, 2014

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Both of us have stated we are running Windows 8.1

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Jun 19, 2014 1
Adobe Employee ,
Jun 19, 2014

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Try deleting the Wacom prefs from the Wacom Tablet Preferences File Utility.

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Jun 19, 2014 0
Community Beginner ,
Jun 19, 2014

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Thank you for your help Masters !

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Jun 19, 2014 0
Community Beginner ,
Jun 19, 2014

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This isn't a good enough solution. The wacom driver is having problems with 'Windows Ink'.

I am currently using Intuos 4 on Windows 8.1, driver 6.3.8-4 (latest) in Photoshop CC 2014.

I usually have the 'Windows Ink' option unchecked and everything worked perfectly in PS CC. I have mapped the top button of the Grip Pen to 'right click' in PS to bring up the Brush preset menu.

Moving into PS CC 2014 with 'Windows Ink' unchecked, the program does not recognise pressure sensitivity. Everything else works fine (so far).

When 'Windows Ink' is checked on, pressure sensitivity returns, but using the pen button to 'right click' lags and at times is not recognised at all (unless I hold down the button and move the pen. Pressing the button without moving the pen has no response).

I prefer to have 'Windows Ink' unchecked as it's constant popping up of modifier labels and things are distracting. Is there a solution to this bug?

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Jun 19, 2014 6
Adobe Employee ,
Jun 19, 2014

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Photoshop CC 2014 changes stylus use to use Microsoft system API's, with these API's you need to have Windows Ink enabled. These API's give better stroke results and improve the out of the box experience for users using Windows tablet/convertible devices. If you want to go back to the old WinTab implementation of previous versions do the following:

Create a file that contains instructions to revert to the WinTab functionality.

Create a text file in a text editor such as Notepad.

Type in the following lines:

# Use WinTab

UseSystemStylus 0

Save the file as a plain text file named PSUserConfig.txt, and save the file into the Photoshop settings folder: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Photoshop CC 2014\Adobe Photoshop CC 2014 Settings\.

To turn off the gestalt's functionality, delete the PSUSerConfig.txt file. Or, move it to a different folder if it doesn't contain any other commands, or change the lines so they read:

# Use Win8 native tablet support

UseSystemStylus 1

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Jun 19, 2014 23
Community Beginner ,
Jun 19, 2014

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Awesome, thanks for the reply!

I wasn't aware that Windows Ink gave better stroke results, will test it out.

However, with Windows Ink checked, I still have a problem with the pen button and right click menu that doesn't show up.

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Jun 19, 2014 2
Adobe Employee ,
Jun 19, 2014

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We are aware of that issue, and have reported it to Wacom.

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Jun 19, 2014 2
Community Beginner ,
Jun 19, 2014

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Part of the other issue it seems is that if you try to add photoshop within the Wacom utility so you can setup the preferences it does not seem to know the difference between Photoshop CC and CC 2014 because they are both "photoshop.exe".  So in my case the profiles had conflicting information and it used the Photoshop CC profile first (which had windows ink disabled).  I just have a single Photoshop profile now that uses windows ink and everything else works fine, including the buttons on the stylus.  I did wipe the settings first.

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Jun 19, 2014 0
New Here ,
Jun 22, 2014

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I'm on Windows 8.1 with an Intuos4 tablet.  I updated to photoshop CC 2014 and after updating the tablet driver so I had the use Windows Ink checkbox I got the pressure sensitivity back but the lines are horrible and jagged so I'm trying to revert to the old implementation following your instructions and created the txt file named PSUserConfig.txt with the lines

# Use WinTab

UseSystemStylus 0

That worked to get pressure sensitivity to work whether or not the Windows ink box was checked but didn't fix the jagged lines.

I'm not sure I understand the second part of your instructions about turning off gestalt's functionality (Not even sure what that is) Is there supposed to be a PSUSerConfig.txt file because there wasn't one until I just saved the one I made.  Is any of this even going to fix the jagged lines or is that a whole different issue?

Everything works just fine in Photoshop CC 64bit

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Jun 22, 2014 0
Explorer ,
Jun 23, 2014

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Enabling Windows ink brings back the pressure sensitivity, but right clicking with the pen still does not work! Very annyoing!

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Jun 23, 2014 1
Participant ,
Jun 24, 2014

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I'm having "issues" that I'm going to attribute to my Wacom tablet (Intous 4). (Mac Pro (2013), OS 10.9.4). Occasionally I get what can only be described as boxes and sometimes checkered patterns around the area I'm using my pen. Only occurs with PS CC 2014. Since I use Oil Paint filter quite often, keeping PS CC--no problems with tablet at all. Also should note occurs more often with I'm using layers and mask, especially empty layers.

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Jun 24, 2014 0
Explorer ,
Jul 04, 2014

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I have installed on my system (Win 7) three versions of PS: CS6, CC, and CC2014; and LR5.5. I use the Wacom Intuos 4. I have installed the latest Wacom driver (6.3.8-4). My Wacom Utility DOES show three icons for PS (one that looks different, so that's the one for CS6, as it matches the icon on my Task Bar), and two identical ones for the CC versions. I PRESUME that this means the utility allows me to make different settings for each program (I want my settings to be the same for each PS [I don't have any LR settings]), so I have not checked this out.

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Jul 04, 2014 0
Participant ,
Jul 27, 2014

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I couldn't agree more! having wondows ink unchecked is the only way to navigate around the rest of a computer without serious lag or unworkable conditions completely...I've never noticed any issue in strokes with windows ink unchecked and to be honest I have the gut feeling the difference is so microscopic it exists only on a spec database somewhere and isn't something anyone has every visually noticed.

I'm going back to CC without any hesitation until this issue is sorted.

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Jul 27, 2014 0
Enthusiast ,
Jul 27, 2014

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It is certainly annoying, specially if you use it along with Lightroom because the fix does not work if Photoshop is opened via Lightroom.

Windows Ink might work for the masses that use Windows for playing. But for people that makes a living using Photoshop and Wacom, Windows Ink is something to seriously harms the usability of the computer. Many programs used by visual effects companies do not work with Windows ink ON. 3DSMAX, Cinema 4D, Syntheyes, PFtrack, Mocha, etc etc, need a lag free pen and having a working middle click is a must, 2 things that get broken as soon as you turn ON Windows Ink.

Sent from the Moon

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Jul 27, 2014 0
Explorer ,
Jul 27, 2014

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Attn ADOBE Forum Mod: IMO also, THIS ISSUE is NOT ANSWERED.

[BTW, I did try the PSUserConfigFile (why not? 😉 ), but it did not work (even tried not only restarting but powering down, too! 😉 ).]

How can this be a WACOM (only) problem, if non-Wacom-tablet users are having problems with the PS CC 2014 update.

How can this be a Win 8+ problem, since I am using Win 7.

How can this be a 'Windows Ink' issue, since it was in the Wacom driver (checked) that I was using PRIOR to the PS CC 2014 update, and all was well WRT this issue THEN.

How can this be a Wacom driver update issue, since I did update my Wacom driver after I noticed this issue, yet it did NOT correct the problem.

How could this be a PS use-in-general issue, since it did not occur with me with PS CS6 nor PS CC (fortunately I have both of these still installed).

IMO, the ONLY thing each of us has in common is: things starting not working (with me it's pen pressure) ONLY with the release of PS CC 2014. So, I gotta conclude (tech dummie that I am) it's something wrong with THAT. Please fix it, Adobe?

I have been a member of NAPP (Natl Assn of Photoshop Professionals) -- now Kelby One -- for years now, so I think I am going to try to get some advocacy from there on this, FWIW.

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Jul 27, 2014 0
Explorer ,
Aug 31, 2014

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TY man! That was the only solution that I found to keep pressure and disable Windows Ink.

Windows Ink is a horrible API. Is laggy, especially with the Pen Tool(p), and have issues like the right click commented above.

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Aug 31, 2014 0
New Here ,
Sep 11, 2014

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C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Photoshop CC 2014\ is not a file path on my system.

I am running windows 8.1 64bit OS

I have unchecked the "use windows ink" option in my Wacom preferences and still I have no pressure sensitivity.

Is there any other location I can install this instruction file?

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Sep 11, 2014 0
Sep 11, 2014

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That is your user directory, so that path had better exist.

And if the Wacom driver is not working, contact Wacom for help in getting their driver working.

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Sep 11, 2014 0
New Here ,
Sep 11, 2014

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I feel stupid for not trying it earlier but I found my AppData was a hidden folder as well as all sub directories.

Thanks for the fast response.

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Sep 11, 2014 0
New Here ,
Sep 24, 2014

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Thank you! I do believe that worked for my issue as well!

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Sep 24, 2014 0
New Here ,
Nov 16, 2014

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I won't speak too soon, but your solution worked for me after an entire day trying other methods.
But a few days ago using an older driver was the solution, until today.
So here's hoping, and thank you.

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Nov 16, 2014 0
New Here ,
Apr 26, 2015

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Photoshop CC 2014 changes stylus use to use Microsoft system API's, with these API's you need to have Windows Ink enabled. These API's give better stroke results and improve the out of the box experience for users using Windows tablet/convertible devices. If you want to go back to the old WinTab implementation of previous versions do the following:

Create a file that contains instructions to revert to the WinTab functionality.

Create a text file in a text editor such as Notepad.

Type in the following lines:

# Use WinTab

UseSystemStylus 0

Save the file as a plain text file named PSUserConfig.txt, and save the file into the Photoshop settings folder: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Photoshop CC 2014\Adobe Photoshop CC 2014 Settings\.

To turn off the gestalt's functionality, delete the PSUSerConfig.txt file. Or, move it to a different folder if it doesn't contain any other commands, or change the lines so they read:

# Use Win8 native tablet support

UseSystemStylus 1

This worked for me on Win 8.1 with Intuos Pro + PS CC 2014.

Many thanks!

Paul

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Apr 26, 2015 0
Explorer ,
Jul 04, 2014

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I have installed on my ** WINDOWS 7** system [Home Premium, updated] three versions of PS: CS6, CC, and now CC 2014; also have installed LR5.5. I use a Wacom Intuos 4M tablet. PRIOR to the CC2014 install, my pen pressure was working correctly. NOW, it does not, in that no matter what I do (and I am not a new user to PS!), the pen acts as if the 'use pen pressure' is checked ON... And it may also not be responding to my dragging-instruction to make the brush larger-smaller (can't tell when the pen is malfunctioning this way.)

This bug makes this version of PS rather unuseable to me as a tablet user, since so many tools act like brushes, but I can't use them well if they are going to be functioning like, well, pencils. (No, the pencil tool is NOT active.) Please note that the pen works as usual with PS CS6 and PS CC and LR, as well as other non-Adobe programs. AND that the MOUSE works as expected (ie, brush hardness or softness as desired, etc.)

Re 'fix' mentioned above: I do not find any 'Windows Ink' on my Windows 7 system. Please advise?

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Jul 04, 2014 0
New Here ,
Jul 06, 2014

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The "Windows Ink" is a option on the wacom property window, on the screen map area

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Jul 06, 2014 0
Explorer ,
Jul 07, 2014

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Thank you for that clarification! I'll admit I haven't used the Mapping tab.

However, I doubt that has anything to do with my problem, since I read that this option was already in the driver(s) I had installed previously, when everything was working normally with my pen. Since it's not now checked on, I presume that the default option is to have it off, so I don't think it would have checked it on before (when I didn't even know it was there or what it did). Therefore, that condition remains the same, but the error is new.

I do have further clarification about my problem:

My pen DOES work as expected IF I use it as a BRUSH per se or as the ERASER, in that the size and softness are what I want, and are exactly the same when I switch over to using the mouse.

It does NOT work when I use the pen as either the SPOT HEALING BRUSH or the CLONE STAMP TOOL, in which case it becomes as if I have checked on the Use Pen Pressure option, but when I immediately switch over to the mouse when using either of those two tools, the behavior of the tool is as I want... then switch back to the pen, and I'm back to the error.

I have not checked out other scenarios. I invite others to try.

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Jul 07, 2014 0
Community Beginner ,
Jun 27, 2014

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Same here: no rightClick with my intuos3 special edition. Did install the latest drivers after upgrading to ps cc 2014. I'm on win8 btw. I need to work, so i'll go back to ps cc - very annoying, dear Adobe!!!!!

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Jun 27, 2014 0
Adobe Employee ,
Jun 27, 2014

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Re: Right click

you can move the stylus a little bit while pressing the right click switch to fire context items, or you can revert to the driver prior to the most recent.

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Jun 27, 2014 0
Community Beginner ,
Jun 27, 2014

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Thank you for reply - i use the cc now: i encountered another fatal issue with 2014, so i wait for an update.

Just for info: i wrote some text in my heavy layered picture (50 layers or so), did a quick save, PS crashed, loaded the saved file(luckily it was there...!), but damn, the text (normally vectors stored in textlayers) was scattered all over the document in different layers, but as pixels! So i had to manually removed all that garbage typeparts - 1 hour work for nothing...

Don't know if that was a unique bug only on my config and machine, but it was. Very, very annoying...

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Jun 27, 2014 0
Adobe Employee ,
Jun 27, 2014

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There have been some reports of installer discrepancies, which have been resolved by leaving PS CC 2014 installed, and un-install and re-install PS CC (14.2.1), you might want to give that a try. It is still under investigation.

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Jun 27, 2014 0
New Here ,
Jul 03, 2014

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Hi there!

I'm having the same issue. Right click only works when I move it slightly and Adobe Camera Raw doesn't even work with my tablet properly.

Windows 8.1, Intuos 4.

I'll stick with the previous version of Adobe CC (NOT 2014).

I hope a fix comes soon, I really like all the new features

X

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Jul 03, 2014 0
New Here ,
Jul 03, 2014

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Hi Guys.

In my Photoshop CC 2014 the pressure pen not work too. It worked in the previous CC version.

I am keeping the previous version installed to can use the pen pressure.

That should be corrected by Adobe. I use a tablet C3Tech and i don't found nothing as "windows ink" there.

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Jul 03, 2014 0