Known Participant

Question

Photoshop CS5 epson scanner issue

Forum|Forum|15 years ago
June 14, 2010
12 replies
42898 views

Sorry about this underlined type showing up.

I am useing the PS CS 5 trail on my power mac G5, running on system is snow leopard. My scanner is the Epson Photo Expression 10000 XL .

I made sure I was running PS on 32 bit to be able to use twain. I am able to preview the image with no trouble then when i go to scan the message I get it is "Could not complete the import command because there is no scanner installed. "

Does any one have any clues how to get this to scan?

Thanks!!!

This topic has been closed for replies.

E

Ethyleene7

Participant

WOW! Lengthy and informative discussion- THANK you to all who on here who have supplied these great fix ideas. Special thanks to Tai Lao for the extra insights!

I have Epson Perfection V500-it came with warning about NOT using disc if installing on Snow Leopard, so i downloaded their "new improved" driver from Epson site-after I'd already messed up and used the disc. Called their support and they told me to reinstall- Reinstall is not a big issue- it just overwrites what was there, and no the scanner STILL didn't show up in CS5, but it DOES show up by itself with the Epson box that I and others need, and works fine. ( I had NO probelms accessing it on the G4 thru CS3 photoshop- scanner performance is not the issue- it's adobe's interface) Epson could not help me with the PS to Scanner dialogue thru Import. They told me to go to Adobe-so I landed here first.

I can scan thru Epson fine as a stand alone on my current system, just forGET it with scanning thru CS5! I am going to use stand alone program, do raw scans, send to a file folder that I will THEN access in photoshop and thru a batch command in PS covert them ALL to PS files to do adjustments as needed- PIA for SURE, but to person with 4000 scans- i HEAR you! I'm the same, and am sick of dealing with all the techno upgrades. I hate them all (corporations and big brother) so VERY very much..., but person who mentioned being forced to acquiesce is right. Again…Its the way she goes, just the way she goes……

I'm @ CS5, snow leopard on an intel core 2 duo upgraded with a 500G HD, and 4G's of Ram- that's IT baby! if my stuff holds up for 7 years like the G4 has with CS3 then YEE HAW! I'll be damned if let this confuse me further. It is what it is. Duct tape holds the world together- THIS is Adobe and Epson Duct tape.

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falmouthcapecod

Known Participant

I have tried everything suggested here, still nothing. Prints fine with PSCS5, but will not scan using any software.

I had a G4 iMac(old soccer ball type) have an Epson CS5400 printer/scanner combo and it would do everything just fine.

The G4 blew its hard drive away, and is gone. So I hooked the Epson up to my one year old G5 Intel iMac 24 inch, 10.5.8 computer.

I can print from PSCS5 only, not from Elements.

Ive downloaded the proper drivers from the Epson site and restarted the computer.

Still nothing. Even using Image Capture, here is a screenshot to show how it looks, see how the scan button with IC or Preview is always grayed out.

http://www.jcarter.net/troubles/epson-no-scan.jpg

I will be buying a new 27 inch iMac soon, and our store has a special, a new HP scanner/printer combo for $49. I am hoping that this one will work, and I will give the old Epson away to someone with an older Mac.

Thank you,

Jane

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falmouthcapecod

Known Participant

Check this out, I made the screenshot from the Epson support site,

http://www.jcarter.net/troubles/the-answer-maybe.jpg

Or see the quote from their info below.

Q:	Since I upgraded to Mac OS X 10.5.x (Leopard), I cannot start Epson Scan on my Intel-based Mac. What should I do?
A:	Currently only PowerPC TWAIN and EPSON Scan drivers are available for your Epson Stylus Photo, and these drivers will not work when installed on Intel-based Macs. For now, use Apple’s Image Capture program (located in the Applications folder) to scan images to your computer.

So its time for a new scanner/printer combo, my dear old Epson is about 5 years old anyway.

Too bad Epson cant do anything about this.

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bluerosezAuthor

Known Participant

Wo Tai Lao Le,

Do you work for Adobe? The reason I share this.....

If you do not maybe you should.....they sent me back another response. Using your words...almost exact!!

The suggestions they keep giving me are the same ones over and over ( and added what they found in this forum.)

Just had to share!!

Tai_Lao

Inspiring

bluerosez wrote:
Wo Tai Lao Le,

Do you work for Adobe?

No.

bluerosez wrote:
…If you do not maybe you should.....

You have no way of knowing just how hilariously funny that is.

Wo Tai Lao Le

我太老了

S

Sandy Barrie

Participant

you may have read my previous post about CS5 not Scanning with my epson 10000XL Scanner.

now my registerd silverfast for my epson V700 will not work either with CS5 (i have not used that scanner for months...

and to add insult to injury, the 'lovery folk' at silverfast [NOT] have now made my serial invalid, as latest attempt to re install my legal silverfast AI ( for which I have also paid good money) comes up with an invalid serial number, even though I have paid for it.

After I made a complaint about this mess on their forum...

but that does not help me with my problem that now neither my Epson 10000XL nor my V700 scanner work with CS5...

and now my V700 wont work with silverfast...

and you wonder why I wont buy silverfast for the Epson 10000XL... (you may as well talk to a brick wall.. and probably get better tech support..!)

I would like my money back on them all, and I will happily go back to CS4 which did work... and leave there programmers to sort out their mess.

I will never upgrade again.

Sandy Barrie.

Hon. LM. AIPP.

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bluerosezAuthor

Known Participant

Sandy,

That sounds extremely frustrating about the other scanner(and everything else you have been dealing with ) Epson used to be allot more supportive

of there customers, I recall so was Adobe. Adobe used to let you call tech support all the time when you had bought the latest upgrade, or you could buy a reasonable contract, know the tech support I have spoke to has no understanding of there own products and you only get two cases , and then have to buy some outrages package for support.

The company that in general has been very good is Apple. Except after the 3 year applecare program you are on your own (or it cost allot of help).

Back to silverfast . I tried to figure out the pricing yesterday and also download the trail...I had no luck with either, the website is totally confusing.

Sounds like after what you shared who needs that new headache.

Bottom line these companies need to work together, Epson and Adobe have many products that help drive each other business .

I hope Chris can get some clarity and some answers from Epson.

S

Sandy Barrie

Participant

I have also been a 'loyal' epson customer, even have two epson large format printers, the latest 7880 I only Spent $5,500. and have spent more than that on ink... yet I cant even get a paper sampler from them...

(their lack of support for customers is appalling. I was once charged for service while the item was still in warranty for an epson 9500 that I paid $25,000 for... that incident was published in Australian Macworld, much to their embarresment.)

what I also seem to see is the lack of cooperation between both... you think adobe would want to help make scanner drivers compatible, and epson also, etc... to me it looks like each take stheir own stance, to the detriment of the end user...

I love the quality epson put out. I have lectured on their equipment. (at one workshop on Scanning using an epson 4990, after I showed graphicaly the difference in quality between their and other brands, four of the attendees went out and bought that scanner combination...)

but the opposition is starting to catch up... if they keep up with their attitude, I may simply have to give them a miss in the future.

after all, if they make things hard to work with, what is the point of using theirs...

regards

Sandy Barrie

Honorary Life member, Australian Institute of Professional Photographers.

A

Anonymous

Hello I aslo have a Epson 10000 XL, yet I use Silverfast Ai to scan it has better interface for scanning and works well.

check it out

http://www.silverfast.com/show/silverfast/en.html

S

Sandy Barrie

Participant

Hi, not all of us mac users have PHD's in computing... (why I bought a mac)

and to some of us inconcistent oprating problems, what worked well under one version, that now does not work under another upgraded version is a Big issue.!

from within Photoshop, I can call up the scanner driver, and even get it to scan a preview, but click the scan button and I get an error message.

I dont know (read not having a PHD) where the problem exists.

Does Photoshop have a problem with twain, does twain have a problem with photoshop, does epson scan have a problem with both.???? the combinations could go on. does they have a problem with the new OSX... and where does the fault lay... especialy considering that everything worked fine in just a previous version of Photoshop... nothing else was changed. still the same scanner driver.. though I dont know if Photoshop loaded a new twain.??? and how do you check on what version of that you are running...?

Yes I can scan from epson scan and then import to photoshop. but doing a few dozen files a day makes the double steps and file handeling a problem that I would rather avoid.

(So far this year I have passed the 4,000 scans mark. consider I have a collection of several hundred thousand items to scan, I need a few life times... and double stepping both complicates it when in this day and age and so called intergrated computing, it should be less complicated, read paying thousands $ for these items... so it is not unreasonable to expect some support...)

regards, Sandy

Tai_Lao

Inspiring

Yes, Photoshop does have BIG problems with poorly written TWAIN drivers.

That's why the TWAIN plug-in was removed by Adobe from the default installation of Photoshop as far back as CS4, and only offered as an optional plug-in supplied with corresponding caveats. The problem is the proliferation, perhaps even ubiquitousness, of badly written scanner drivers delivered by the scanner manufacturers. This is unlikely to change.

You need to understand that Photoshop does NOT scan, nor can you "scan in Photoshop". Photoshop has never had that ability and it never will. All you do when you scan through a TWAIN driver is call up the scanner manufacturer's scanning software through the Import menu—and unnecessarily tie up Photoshop while you scan. At that point, you are at the mercy of the scanning software.

The advisability of scanning outside of Photoshop has often been explained and stressed in these forums. With a utility such as VueScan (or $ilverFa$t) you can even set your preferences to have the image automatically and transparently open in Photoshop. No "extra step(s)" involved.

If you see a difference in color, that could be due to the particular stand-alone scanning software you use not being color managed while Photoshop, of course, is.

Wo Tai Lao Le

我太老了

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bluerosezAuthor

Known Participant

Tai Lao,

Thanks for taking the time to explain some if this in a way that makes good sense.

I never thought about it but YES that makes that the scanner shows up but was not actually scanning in PS, however

It makes it very convenient to scan via PS .

I had no luck with my scanner showing up in VueScan. I imagine it is NOT compatible (it says download and TEST).

The good news is I was able to create a scan that looks just like my PS scan. When I used the option in the Epson driver called TIFF it looked a drop faded. I tried something call Multi-TIFF this ends up looking more like my PSD file scan. I have no clue WHY.

Do you or does any one know the difference between the two file types?

It still would be nice to be able to have the Epson driver work direct through PS CS5, I imagine many people have these kinds of scanner set ups

and would like that feature.

Also I wonder why Adobe would tell you that the the Espon 10000XL is compatible when it is NOT. I imagine everyone who owns a mac, PS CS5

and this 10000 XL is having issue and the crashing, why would adobe tech support keep trying to troubleshoot something that might NEVER work?

This makes no sense to me. What am I missing?

Thanks again Tai Lao for your kindness & patience .

S

Sandy Barrie

Participant

Hi, I have the same problem.

Epson 10000XL will not scan directly within Photoshop CS5 (Mac 10.6.4) (it will scan within CS4) clearly a plug in problem..

I use the stand alone Epson Scan driver, but that is dam annoying, as I then have to import into photoshop, and then I have another file to clear away afterwards...

When you pay a few thousand (over $6000 here in Australia) and also the Photoshop CS upgrades, you expect people to support things...

Dam annoying on both their parts...

Sandy

Chris Cox

Legend

Did you read the rest of the topics?

Unless the scanner has a recent TWAIN driver that supports 64 bits, it will only work with 32 bit apps. (Photoshop CS5, by default, launches in 64 bit)

And the TWAIN plugin is still an optional install, because so many scanner drivers are causing crashes (which users have trouble troubleshooting).

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bluerosezAuthor

Known Participant

Dear Chris ,

As Sandy shared the Epson 10000XL scanner DOES NOT work with CS5 period (as far as i can tell based on lots of time looking into this) . I have tried it in 32 bit..the scanner shows up then crashes when you try and scan no matter what (using Twain) .You can NOT even see the scanner in PS unless you use Twain .

I have spoke to about 5-7 tech support people and have tried about 10 or more trouble shooting ideas and so far none have worked.

I am expecting another call back (it takes them like a month), whenever they call they act like they have not really looked into the matter

and are NOT senior representative as promised.

Why did Adobe tell me my scanner is compatible before I purchased the product and why can Adobe not find out if this will EVER work from talking to Epson? So far we know that Sandy and myself can NOT get it to work.I imagine there are many others Epson says Adobe is the one who can answer this not Epson.

Does Adobe and Epson understan we pay lots of money for these products and we would like them to work together.

When I scan direct from the Epson scanner it does not scan as a PSD just a tiff and this file type looks much different (changing NO SETTINGS)

So why can I not get a clear answer and why cant someone check on this? They keep trying to trouble shoot this as if it can work..

CAN IT EVER WORK? Will anyone look into this and give me a definitive answer?

Chris can you find out what going on please.

Thanks!

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bluerosezAuthor

Known Participant

I am back. The scanner is crashing again. I was working with Adobe tech support and after countless experiments its is still crashing. Know they tell me it might not be compatable. They have to get back to me on it but it sounds like they do not even understand there own documentation on this topic.

My work around is to scan in CS 4 and work in CS 5 but its annoying!!

A

Anonymous

It's TWAIN.... it's buggy and not reliable....

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bluerosezAuthor

Known Participant

Why do you think it worked perfect in CS 4?

A

Anonymous

I wanted to use my epson scanner today with CS5 for the first time, but like so many others could not use it with photoshop. I had not other problems with earlier versions . So what I did was to copy the twain plugin out of CS4 plugins (import_export folder) and transfer into the same folder in CS5. It worked perfectly. Now this is with windows but I would imagine it won't be that different in macintosh.

Hope it works for you

B

bluerosezAuthor

Known Participant

Interesting cladansin mine kept crashing on my mac untill I used the newer plug in. Yes maybe a mac thing?

G

GOhio333

Participant

I had the Epson Scan stop working for me after upgrading to CS5. Something to do with 64-bit I believe. My solution was to use Image Capture (comes with your mac). Open Image Capture, your scanner should show up on the left side, select it. On the right you'll see a Scan To: pull down menu. Select Other, then select Adobe Photoshop CS5 from your apps folder. Then it will scan directly into Photoshop CS5. Not as convenient as never having to leave Photoshop, but it works. Your only other option is to open Epson Scan as a separate app, save your scan to disk, then open from PS.

- Good luck!

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bluerosezAuthor

Known Participant

Thanks, I have it working now.

I have changed PS to the 32 bit setting and downloaded the prober twain driver. It works ok know.

I am wondering what I might be missing using 32 bit.

G

GOhio333

Participant

I was just going to suggest that you switch Photoshop to 32 bit mode. And install the proper TWAIN driver.

For those who don't know, here's the procedure:

Go to Adobe and download the optional plugins, which include a TWAIN driver.

http://www.adobe.com/support/downloads/detail.jsp?ftpID=4687

Quit photoshop and install. Select Photoshop from your app menu and hit Get Info (command i). Select the 32 bit mode check box, then open up PS. Everything should work now.

I'm not sure what you're missing when you run in 32-bit mode. I suspect some loss of speed on really huge files. I only switch to 32 bit mode when I have a LOT of scanning to do. MAYBE someday Epson will come out with a 64 bit mode plug in, but my past experience with Epson is that they rarely update their software. They'll only come out with an updated driver for a new scanner. In any case, at least there's a work-around. I always love it when "new, advanced" software can't do what it used to do.

- G

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