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Photoshop image not displaying correctly, only a section appears

New Here ,
Mar 23, 2021 Mar 23, 2021

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When I open any file in Photoshop I can't see it properly, if I scroll up and down the image only a section of the images is shown the rest is black. If I zoom in and out the image doesnt appear either! 

 

I have done the latest update to make sure that wasnt the problem and definitely not the files. 

 

Any ideas? 

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Adobe
Community Expert ,
Mar 23, 2021 Mar 23, 2021

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In the first step I would reset the Photoahop preferences -> Preferences in Photoshop (adobe.com)

If this doesn't help try to deactivate the GPU support -> Go to Photoshop's Preferences > Performance and uncheck Use Graphics Processor and restart Photoshop.

 

If this also doesn't help, please give us more informations including the following :

Adobe product and version number

Operating system and version number

The full text of any error message (s)

What you were doing when the problem occurred

Screenshots of the problem and/or error messages

Computer hardware, such as CPU; GPU; the amount of RAM; etc

 

To insert screenshots, please use the "Insert Photos" icon in the toolbar, so that we don't have to download them.

 

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.2 - Photoshop 25.6 - Nik Collection 6.9 - PureRAW 4 - Topaz Photo AI 2

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