Photoshop image not displaying correctly, only a section appears

New Here ,
Mar 23, 2021 Mar 23, 2021

Copy link to clipboard

Copied

When I open any file in Photoshop I can't see it properly, if I scroll up and down the image only a section of the images is shown the rest is black. If I zoom in and out the image doesnt appear either! 

 

I have done the latest update to make sure that wasnt the problem and definitely not the files. 

 

Any ideas? 

TOPICS
Mac, Problem or error

Views

57

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 23, 2021 Mar 23, 2021

Copy link to clipboard

Copied

In the first step I would reset the Photoahop preferences -> Preferences in Photoshop (adobe.com)

If this doesn't help try to deactivate the GPU support -> Go to Photoshop's Preferences > Performance and uncheck Use Graphics Processor and restart Photoshop.

 

If this also doesn't help, please give us more informations including the following :

Adobe product and version number

Operating system and version number

The full text of any error message (s)

What you were doing when the problem occurred

Screenshots of the problem and/or error messages

Computer hardware, such as CPU; GPU; the amount of RAM; etc

 

To insert screenshots, please use the "Insert Photos" icon in the toolbar, so that we don't have to download them.

 

 

 

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines