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josht88476540
Participating Frequently
January 13, 2020
Question

Photoshop Not Accessing the correct Monitor Profile

  • January 13, 2020
  • 7 replies
  • 7414 views

Have been troubleshooting why my prints are not matching my monitor. Prints are coming back from the lab darker and with a noticeable color shift. I am on a Windows 10 machine using 3 monitors. The monitor I use for PS is a BenQ sw271. I've calibrated my monitor, adjusted brightness etc. In the Edit>Color settings dialog and then Working Spaces>RGb drop down I am noticing that the Monitor RGB says "Monitor RGB - BenQ 2700". This is not the monitor I am using PS on. I am able to navigate (in windows color management control panel) to the profile that was established when calibrated and have added the profile and selected it as default. This has not changed the Monitor RGB in the Color settings dialog in PS. So, basically PS is using the wrong profile. How do I fix this so that PS uses the correct profile by default? (Attached screenshot of Color settings dialog for reference)

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7 replies

Known Participant
January 31, 2021

I just came to this thread, a year on. It's the first coherent explanation I found, apart from unnecessary some noise about not setting your monitor's color space as your working space (!) For anybody else who happens to stumble here by search ......

 

I was having this issue on a Windows 10 laptop with an external monitor, and by extension, the same question with my Mac laptop and its (own, different) external monitor. I was having trouble confirming that the correct profile was being applied to the external monitors. (On which Photoshop is used on both machines)

 

First off - it turns out that Windows does not apply the monitor profile to the desktop background. Mac does. So, you can see the colors change right on the (likely) grey background as you click on different profiles on the Mac but not on the Windows machine. Ouch.

 

Then, in Photoshop, Color settings > Working Space > and the RGB pulldown, there's a (read-only, I-presume) listing for the monitor profile for the primary monitor. Doesn't matter what monitor you have the Photoshop window on, it shows the selected profile for the primary one. Ouch again.

 

Yes, as stated in this thread, Photoshop does appear to use the right profile for whatever monitor Photoshop's window appears on. And, yes, if you set a crazy profile for one monitor and drag the Photoshop window from one monitor to the other, you will see the colors change as you cross the midpoint of the window. In my Mac's case, dragging the image back to the monitor from whence it came yielded posterized colors. Closing the image and reopening it fixed matters.

 

So, once you have confirmed via the operating system that the right profile is set for each monitor and satisfied yourself via crazy-color-dragging that Photoshop is correctly understanding which on which monitor its window sits, you should be able to be confident that you have things set right.

 

Phew. What a bunch of unnecessary wounds inflicted by Adobe and the !@#$%^&* operating system manufacturers! 

NB, colourmanagement
Community Expert
Community Expert
January 16, 2020

Setting the display gamut to "native" is definitely the right approach. As long as the calibration software works right, in this case maybe it does. "knowing"your screen is "right"is hard to do, its easy to se its wrong in many cases as it'll be way off but how to tell its right? You need an unequivocal reference - an ISO standard proof is ideal.

se http://www.colourmanagement.net/products/icc-profile-verification-kit

There's no good reason to try emulate Adobe RGB, it may only be offered there for marketing purposes.

Native should allow the entire display capability to be used and it'll be calibrated and profiled as such. 

 

I hope this helps

 

thanks

neil barstow, colourmanagement.net

[please do not use the reply button on a message in the thread, only use the one at the top of the page, to maintain chronological order]

 

Participant
January 16, 2020

I posted this in a similar thread but I figured I'd share here too.

 

I have had this same issue and I think I have found a solution not previously mentioned 

Background:

I have a desktop Mac, BenQ2700pt and a i1 profiler. I had this same problem recently with the lightroom develop module (basically ACR) looking oversaturated relative to the print module. Disabling the graphics accelrator fixed it.

 

I now have the problem in Photoshop going between the regular PS window and ACR (camera raw filter). The ACR image is way oversaturated and high in contrast.

I tried everything. Uninstalling and reinstalling PS (including older versions). I did the same with palette master elements. Nothing worked. I checked all the settings mentioned in these forums. I found that switching the BenQ monitor profile to the Adobe RGB profile got rid of the problem, but of course I want to use my caliberated profiles. 

 

The solution: I caliberated my monitor using Palette master elements, but I switched the RGB primaries from adobe RGB to panel native. This solved the issue.

I'm a complete novice at this and discovering this was essentially a wild-ass guess. I really don't know what "panel native" means. It may very well mean that with this profile I'm not getting the full color display (i.e. 99% adobe RGB). Anyone have any insight as to why this solution may have worked and what exactly i've done to my monitor with this profile? I did notice that the delta-E was higher across the board (but still less than 4) on the validation report...for what that's worth.

D Fosse
Community Expert
Community Expert
January 16, 2020

As I've been saying all along, the BenQ software is buggy, and failure to load the profiles correctly is a very frequently reported issue.

 

Aside from that, you're doing it right this time. You should calibrate to native, always. There's no reason to use the Adobe RGB emulation. It will limit the monitor's gamut for no benefit at all.

 

People generally put too much significance on the Adobe RGB coverage. That a display roughly covers a standard color space does not mean they match - and much more importantly, they don't have to. Monitor gamut is what it is, it doesn't have to match anything else. As long as the profile maps the primaries such as they are, wherever they are, the color management process will work.

 

An sRGB emulation/preset is useful for working with non-color managed software. An Adobe RGB preset makes no sense and is useless.

NB, colourmanagement
Community Expert
Community Expert
January 14, 2020

Hi

 

this can be frustrating, and it IS important to know that Photoshop does "see" (and, thus, use for image display) the right monitor profile in that list. 

It seems the only way to be sure is to first set the display profile correctly in Windows then, because that's how PS picks up the display profile, Photoshop needs to open on the relevant display screen. 

If it opens on the other screen drag it to the colourmanaged one, quit it and re open PS, with luck PS will now open and you'll see the right monitor profile listed there under available working spaces 

 

 

Anyone reading this thread should be sure to note that the display system colour space (profile) is not to be set as the working space in Photoshop - that could lead to all sorts of problems

 

I hope this helps

 

neil barstow, colourmanagement.net

[please do not use the reply button on a message in the thread, only use the one at the top of the page, to maintain chronological order]

D Fosse
Community Expert
Community Expert
January 14, 2020

Normally this is entirely unproblematic. Photoshop will use the correct profile for whatever screen it's on. It doesn't matter where the application opens, and it doesn't matter where you move it. The correct profile is picked up once you drag and drop it across the 50% line.

 

That's how it should work, and that's how it works here (confirmed by testing).

 

EDIT: actually that's a bit inaccurate, because it's not tied to the app frame, but the image frame. You can have one image on one screen, and another on the other screen, away from the app frame - and they are both correctly color managed. Each using its own monitor profile.

 

What this problem affecting laptop setups is, I don't know. I've even posted it on the feedback forum after a period of frequent posts here - but there wasn't a single reply from anyone. The thread simply died.

davescm
Community Expert
Community Expert
January 13, 2020

Your working space is completely separate from your monitor profile. The monitor profile should only be set in the operating system.

Forget that you only see one of the monitor profiles in that list, it is irrelevant. If you want to check that Photoshop is using the correct system set profile for each monitor - set a profile in the operating system for one of the monitors that is completely inaccurate. The purpose is to throw off the colours on that monitor in a very visible way (I made an RGB Linear profile to test this).

Now drag the document window from one monitor to the other. You will see the profile switch for that document window when it gets past 50% content on that monitor. Drag it back and it will switch back. Now that you know it works put the correct profile back on the second monitor in Windows settings.

 

Dave

josht88476540
Participating Frequently
January 13, 2020

Thank You everyone for the responses

Cautiously optomistic that I solved the problem. Here is what I did. 

 

  • In Windows> Display Settings I changed the BenQ Sw271 to be the primary Monitor.
  • In Windows>Color Management Control Panel> Devices - I confirmed the display, confirmed the icc profile and then checked "use my settings", checked "Set as Default" 
  • Opened PS which unexpectedly opened on my laptop screen. So, dragged it to the BenQSW271, made sure it wasn't maximized and closed out of PS. Re-opened PS and it opened on the BenQ SW271. (something I learned from another thread dealing with this issue)
  • Went to PS>Edit>Color Settings>Working Spaces>RGB drop down and found that the BenQ SW271 profile was now listed as Monitor RGB - SW271

 

D Fosse
Community Expert
Community Expert
January 13, 2020

One thing to note, though - and on second thought this is probably the explanation in this case:

 

The BenQ software is known to be very buggy, and failure to load the monitor profile correctly is one of the most frequently reported problems. There's a lot of threads about it here and in the Lightroom forum.

 

The first thing I'd do is try something known to be more reliable, like DisplayCAL. That should give you a baseline to troubleshoot from. I'm suggesting DisplayCAL just because it's a free download, but other good calibrators like i1Profiler should work too, if you have a sensor that is supported.

josht88476540
Participating Frequently
January 13, 2020

D-Fosse, I agree that the BenQ software seems a bit buggy but I have managed to make it work. I have a Spyder X Elite device and recently the BenQ software added and updated that device so it is supported and seems to be working well so maybe they have made some progress in that regard. I posted what I did to hopefully fix this issue below. Thanks for your timely response. 

Legend
January 13, 2020

Your working space should NOT be the monitor profile. Use sRGB or AdobeRGB for most use cases, and the artwork should use the profile of the printer it is being printed on.

D Fosse
Community Expert
Community Expert
January 13, 2020

That's not what he's doing. It's just to show that the monitor profile used by Photoshop isn't the correct one.

 

Josh, this looks like a bug we've seen occasionally here for many years. Usually it hits ACR or Lightroom, and usually it's in a laptop + external display configuration. But otherwise it seems to fit the bill. It doesn't happen often, but when it does it seems to affect Windows and MacOS equally.

 

To be sure - you do see the correct profile associated with each display in Windows Color Management?

 

The only workaround I know of is to make sure Photoshop is on the primary display.