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Pete.Green
Community Manager
Pete.GreenCommunity Manager
January 29, 2021
Question

Program Error Diagnostic Plugin feedback

  • January 29, 2021
  • 910 replies
  • 247958 views

Frustrated by Program Errors in Photoshop? We can help!

First, try the troubleshooting suggestions listed in the Program Errors when opening or saving files

 

Next, if after following the steps above and you're still encountering Program Errors:

  1. Follow the instructions to install the Program Error Diagnostic Plugin
  2. Open Photoshop and enable the Photoshop User Diagnostics option provided in the Plugins menu
  3. Reproduce the Program Error, then click OK to dismiss the Program Error dialog (This then copies the detailed error text to your clipboard)
  4. Click the blue Reply button on this post and paste the Program Error clipboard contents into this community thread

 

Doing this will assist our Engineering team's investigations so these Program Errors can be resolved.

    This topic has been closed for replies.

    910 replies

    Show previous replies
    J
    Jaro1500
    Participating Frequently
    March 16, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
    0 address: 0x00007FF639F01B56 base: 0x00007FF635F20000 module name: 'Photoshop.exe'
    1 address: 0x00007FF63867ED30 base: 0x00007FF635F20000 module name: 'Photoshop.exe'
    2 address: 0x00007FF63867E2A9 base: 0x00007FF635F20000 module name: 'Photoshop.exe'
    3 address: 0x00007FF637C536C4 base: 0x00007FF635F20000 module name: 'Photoshop.exe'
    4 address: 0x00007FF637C53321 base: 0x00007FF635F20000 module name: 'Photoshop.exe'
    5 address: 0x00007FF637C53521 base: 0x00007FF635F20000 module name: 'Photoshop.exe'
    6 address: 0x00007FF637C53341 base: 0x00007FF635F20000 module name: 'Photoshop.exe'
    7 address: 0x00007FF637C5D21D base: 0x00007FF635F20000 module name: 'Photoshop.exe'
    8 address: 0x00007FF6386C06EE base: 0x00007FF635F20000 module name: 'Photoshop.exe'
    9 address: 0x00007FF6386C2CF1 base: 0x00007FF635F20000 module name: 'Photoshop.exe'
    10 address: 0x00007FF6386C27D6 base: 0x00007FF635F20000 module name: 'Photoshop.exe'
    11 address: 0x00007FF63869D189 base: 0x00007FF635F20000 module name: 'Photoshop.exe'
    12 address: 0x00007FF636375346 base: 0x00007FF635F20000 module name: 'Photoshop.exe'
    13 address: 0x00007FF6363753D3 base: 0x00007FF635F20000 module name: 'Photoshop.exe'
    14 address: 0x00007FF636369888 base: 0x00007FF635F20000 module name: 'Photoshop.exe'
    15 address: 0x00007FF63637E6FC base: 0x00007FF635F20000 module name: 'Photoshop.exe'
    16 address: 0x00007FF6365FDC8F base: 0x00007FF635F20000 module name: 'Photoshop.exe'
    17 address: 0x00007FF63636BF0B base: 0x00007FF635F20000 module name: 'Photoshop.exe'
    18 address: 0x00007FF6365C2512 base: 0x00007FF635F20000 module name: 'Photoshop.exe'
    19 address: 0x00007FFB74EA7034 base: 0x00007FFB74E90000 module name: 'KERNEL32.DLL'
    20 address: 0x00007FFB754C2651 base: 0x00007FFB75470000 module name: 'ntdll.dll'

     

    J
    Jaro1500
    Participating Frequently
    March 16, 2021

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:

     

    M
    mandyo34619445
    Participant
    March 16, 2021

    Been getting this and wondering what the culprit is. I do have enough RAM (under 50% was in use) and scratch disk has 300+GB available.

     

    Photoshop Error information
    Code: -108
    Text: because there is not enough memory (RAM)
    Message: Could not use the brush tool because there is not enough memory (RAM).
    Stack:
    Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
    0 address: 0x00007FF618241B56 base: 0x00007FF614260000 module name: 'Photoshop.exe'
    1 address: 0x00007FF6169BED30 base: 0x00007FF614260000 module name: 'Photoshop.exe'
    2 address: 0x00007FF6169BE2A9 base: 0x00007FF614260000 module name: 'Photoshop.exe'
    3 address: 0x00007FF6169C013A base: 0x00007FF614260000 module name: 'Photoshop.exe'
    4 address: 0x00007FF614D51117 base: 0x00007FF614260000 module name: 'Photoshop.exe'
    5 address: 0x00007FF614D4CB7B base: 0x00007FF614260000 module name: 'Photoshop.exe'
    6 address: 0x00007FF61507C439 base: 0x00007FF614260000 module name: 'Photoshop.exe'
    7 address: 0x00007FF61507C69F base: 0x00007FF614260000 module name: 'Photoshop.exe'
    8 address: 0x00007FF61619640A base: 0x00007FF614260000 module name: 'Photoshop.exe'
    9 address: 0x00007FF615DB6BB2 base: 0x00007FF614260000 module name: 'Photoshop.exe'
    10 address: 0x00007FF615DB605E base: 0x00007FF614260000 module name: 'Photoshop.exe'
    11 address: 0x00007FF615253ABD base: 0x00007FF614260000 module name: 'Photoshop.exe'
    12 address: 0x00007FF615255F70 base: 0x00007FF614260000 module name: 'Photoshop.exe'
    13 address: 0x00007FF615255E7E base: 0x00007FF614260000 module name: 'Photoshop.exe'
    14 address: 0x00007FF6152473C1 base: 0x00007FF614260000 module name: 'Photoshop.exe'
    15 address: 0x00007FF61525A0CF base: 0x00007FF614260000 module name: 'Photoshop.exe'
    16 address: 0x00007FF6152559E7 base: 0x00007FF614260000 module name: 'Photoshop.exe'
    17 address: 0x00007FF615BA387A base: 0x00007FF614260000 module name: 'Photoshop.exe'
    18 address: 0x00007FF615BA2D94 base: 0x00007FF614260000 module name: 'Photoshop.exe'
    19 address: 0x00007FF61498BC48 base: 0x00007FF614260000 module name: 'Photoshop.exe'
    20 address: 0x00007FF6149921A1 base: 0x00007FF614260000 module name: 'Photoshop.exe'
    21 address: 0x00007FF614A28272 base: 0x00007FF614260000 module name: 'Photoshop.exe'
    22 address: 0x00007FF616A1101C base: 0x00007FF614260000 module name: 'Photoshop.exe'
    23 address: 0x00007FF616A10F87 base: 0x00007FF614260000 module name: 'Photoshop.exe'
    24 address: 0x00007FF616A10F87 base: 0x00007FF614260000 module name: 'Photoshop.exe'
    25 address: 0x00007FF616A10F87 base: 0x00007FF614260000 module name: 'Photoshop.exe'
    26 address: 0x00007FF616A10F87 base: 0x00007FF614260000 module name: 'Photoshop.exe'
    27 address: 0x00007FF616A10F87 base: 0x00007FF614260000 module name: 'Photoshop.exe'
    28 address: 0x00007FF616A10F87 base: 0x00007FF614260000 module name: 'Photoshop.exe'
    29 address: 0x00007FF616A10F87 base: 0x00007FF614260000 module name: 'Photoshop.exe'
    30 address: 0x00007FF615A0C321 base: 0x00007FF614260000 module name: 'Photoshop.exe'
    31 address: 0x00007FF6155FADA6 base: 0x00007FF614260000 module name: 'Photoshop.exe'
    32 address: 0x00007FF6146BB17F base: 0x00007FF614260000 module name: 'Photoshop.exe'
    33 address: 0x00007FF61492349D base: 0x00007FF614260000 module name: 'Photoshop.exe'
    34 address: 0x00007FF6146B2403 base: 0x00007FF614260000 module name: 'Photoshop.exe'
    35 address: 0x00007FF6146E4B12 base: 0x00007FF614260000 module name: 'Photoshop.exe'
    36 address: 0x00007FF6146E23BD base: 0x00007FF614260000 module name: 'Photoshop.exe'
    37 address: 0x00007FFDD957E338 base: 0x00007FFDD9570000 module name: 'USER32.dll'
    38 address: 0x00007FFDD957DFCE base: 0x00007FFDD9570000 module name: 'USER32.dll'
    39 address: 0x00007FF6146BCEB2 base: 0x00007FF614260000 module name: 'Photoshop.exe'

    I
    irisf34237058
    Participant
    March 16, 2021

    Hello Team,

    i installed the Diagnostics tool to Plugin Folder.

    PS started opened the tool sign the copy to clipbord option, but when I click the Simulate error option 

    PS writes:

    The operation could not be performed because a programme error occurred. 

    Same when i try to duplicate a layer and many other different things. 

    Duplicate layer with the Layeroption in Top of the screen folder is running.

    Best regards

     

     

    P
    Pomegranate0D4D
    Participant
    March 16, 2021

    I have tried all you have offered. still can use the programe, 3 days unable to work. whats next?

    C
    Catherine5E08
    Participant
    March 16, 2021

    Hello,

     

    I can't use Photoshop at all it would appear. Please can you advise on these Program Errors.

     

     

    Photoshop Error information
    Code: -1
    Text: because of a program error
    Message: Could not complete your request because of a program error.
    Stack:
    Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
    0 address: 0x00007FF687041B56 base: 0x00007FF683060000 module name: 'Photoshop.exe'
    1 address: 0x00007FF6857BED30 base: 0x00007FF683060000 module name: 'Photoshop.exe'
    2 address: 0x00007FF6857BE2A9 base: 0x00007FF683060000 module name: 'Photoshop.exe'
    3 address: 0x00007FF684D936C4 base: 0x00007FF683060000 module name: 'Photoshop.exe'
    4 address: 0x00007FF684D93321 base: 0x00007FF683060000 module name: 'Photoshop.exe'
    5 address: 0x00007FF684D93521 base: 0x00007FF683060000 module name: 'Photoshop.exe'
    6 address: 0x00007FF684D93341 base: 0x00007FF683060000 module name: 'Photoshop.exe'
    7 address: 0x00007FF684D9D21D base: 0x00007FF683060000 module name: 'Photoshop.exe'
    8 address: 0x00007FF6858006EE base: 0x00007FF683060000 module name: 'Photoshop.exe'
    9 address: 0x00007FF685802CF1 base: 0x00007FF683060000 module name: 'Photoshop.exe'
    10 address: 0x00007FF6858027D6 base: 0x00007FF683060000 module name: 'Photoshop.exe'
    11 address: 0x00007FF6857DD189 base: 0x00007FF683060000 module name: 'Photoshop.exe'
    12 address: 0x00007FF6834B5346 base: 0x00007FF683060000 module name: 'Photoshop.exe'
    13 address: 0x00007FF6834B53D3 base: 0x00007FF683060000 module name: 'Photoshop.exe'
    14 address: 0x00007FF6834A9888 base: 0x00007FF683060000 module name: 'Photoshop.exe'
    15 address: 0x00007FF6834BE6FC base: 0x00007FF683060000 module name: 'Photoshop.exe'
    16 address: 0x00007FF68373DC8F base: 0x00007FF683060000 module name: 'Photoshop.exe'
    17 address: 0x00007FF6834ABF0B base: 0x00007FF683060000 module name: 'Photoshop.exe'
    18 address: 0x00007FF683702512 base: 0x00007FF683060000 module name: 'Photoshop.exe'
    19 address: 0x00007FFAA9D57034 base: 0x00007FFAA9D40000 module name: 'KERNEL32.DLL'
    20 address: 0x00007FFAAB37CEC1 base: 0x00007FFAAB330000 module name: 'ntdll.dll'

     

      G
      Gustavo Abreu
      Participant
      March 16, 2021

      Photoshop Error information
      Code: -1
      Text: devido a um erro de programa
      Message: Não foi possível completar o seu pedido devido a um erro de programa.
      Stack:
      Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
      0 address: 0x00007FF607401B56 base: 0x00007FF603420000 module name: 'Photoshop.exe'
      1 address: 0x00007FF605B7ED30 base: 0x00007FF603420000 module name: 'Photoshop.exe'
      2 address: 0x00007FF605B7E2A9 base: 0x00007FF603420000 module name: 'Photoshop.exe'
      3 address: 0x00007FF6051536C4 base: 0x00007FF603420000 module name: 'Photoshop.exe'
      4 address: 0x00007FF605153321 base: 0x00007FF603420000 module name: 'Photoshop.exe'
      5 address: 0x00007FF605153521 base: 0x00007FF603420000 module name: 'Photoshop.exe'
      6 address: 0x00007FF605153341 base: 0x00007FF603420000 module name: 'Photoshop.exe'
      7 address: 0x00007FF60515D21D base: 0x00007FF603420000 module name: 'Photoshop.exe'
      8 address: 0x00007FF605BC06EE base: 0x00007FF603420000 module name: 'Photoshop.exe'
      9 address: 0x00007FF605BC2CF1 base: 0x00007FF603420000 module name: 'Photoshop.exe'
      10 address: 0x00007FF605BC27D6 base: 0x00007FF603420000 module name: 'Photoshop.exe'
      11 address: 0x00007FF605B9D189 base: 0x00007FF603420000 module name: 'Photoshop.exe'
      12 address: 0x00007FF603875346 base: 0x00007FF603420000 module name: 'Photoshop.exe'
      13 address: 0x00007FF6038753D3 base: 0x00007FF603420000 module name: 'Photoshop.exe'
      14 address: 0x00007FF603869888 base: 0x00007FF603420000 module name: 'Photoshop.exe'
      15 address: 0x00007FF60387E6FC base: 0x00007FF603420000 module name: 'Photoshop.exe'
      16 address: 0x00007FF603AFDC8F base: 0x00007FF603420000 module name: 'Photoshop.exe'
      17 address: 0x00007FF60386BF0B base: 0x00007FF603420000 module name: 'Photoshop.exe'
      18 address: 0x00007FF603AC2512 base: 0x00007FF603420000 module name: 'Photoshop.exe'
      19 address: 0x00007FFD96147034 base: 0x00007FFD96130000 module name: 'KERNEL32.DLL'
      20 address: 0x00007FFD96AA2651 base: 0x00007FFD96A50000 module name: 'ntdll.dll'

       

      G
      Gustavo Abreu
      Participant
      March 16, 2021

      Photoshop Error information
      Code: -1
      Text: devido a um erro de programa
      Message: Não foi possível completar o seu pedido devido a um erro de programa.
      Stack:

       

      J
      Jane5CD0
      Participant
      March 16, 2021

      The latest Photoshop update doesn't work with some older graphics cards. A quick fix that worked for me yesterday is to go back one version of Photoshop. If that works, you may need to update your graphics card/driver.

      G
      Grace5E44
      Participant
      March 16, 2021

      I use photoshop for work and mainly work with files over a server that constantly need changes. Anytime I need to save over an existing file I get a program error causing me to have to save a brand new file with any change. As well as while I am working it will auto save nearly 20 files called "Adobe Photoshop xxxxxxxxxxxxx" in my working file. I've allowed photoshop to have full disk access and updated photoshop and still nothing is resolving my issues. It has begun to effect my efficiency at work and I need a solution. I ran the diagnostic and here is the code:

      Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
0	address: 0x10aea360d	base: 0x105cf6000	module name: 'Adobe Photoshop 2021'	symbol info: '0   Adobe Photoshop 2021                0x000000010aea3649 Adobe Photoshop 2021 + 85644873'
1	address: 0x108e1d86e	base: 0x105cf6000	module name: 'Adobe Photoshop 2021'	symbol info: '1   Adobe Photoshop 2021                0x0000000108e1d86e Adobe Photoshop 2021 + 51542126'
2	address: 0x108e1dac1	base: 0x105cf6000	module name: 'Adobe Photoshop 2021'	symbol info: '2   Adobe Photoshop 2021                0x0000000108e1dac1 Adobe Photoshop 2021 + 51542721'
3	address: 0x108972213	base: 0x105cf6000	module name: 'Adobe Photoshop 2021'	symbol info: '3   Adobe Photoshop 2021                0x0000000108972213 Adobe Photoshop 2021 + 46645779'
4	address: 0x1089721e9	base: 0x105cf6000	module name: 'Adobe Photoshop 2021'	symbol info: '4   Adobe Photoshop 2021                0x00000001089721e9 Adobe Photoshop 2021 + 46645737'
5	address: 0x1089721d9	base: 0x105cf6000	module name: 'Adobe Photoshop 2021'	symbol info: '5   Adobe Photoshop 2021                0x00000001089721d9 Adobe Photoshop 2021 + 46645721'
6	address: 0x1089721c9	base: 0x105cf6000	module name: 'Adobe Photoshop 2021'	symbol info: '6   Adobe Photoshop 2021                0x00000001089721c9 Adobe Photoshop 2021 + 46645705'
7	address: 0x10897218d	base: 0x105cf6000	module name: 'Adobe Photoshop 2021'	symbol info: '7   Adobe Photoshop 2021                0x000000010897218d Adobe Photoshop 2021 + 46645645'
8	address: 0x108e1b1bb	base: 0x105cf6000	module name: 'Adobe Photoshop 2021'	symbol info: '8   Adobe Photoshop 2021                0x0000000108e1b1bb Adobe Photoshop 2021 + 51532219'
9	address: 0x108e18f65	base: 0x105cf6000	module name: 'Adobe Photoshop 2021'	symbol info: '9   Adobe Photoshop 2021                0x0000000108e18f65 Adobe Photoshop 2021 + 51523429'
10	address: 0x108e166e1	base: 0x105cf6000	module name: 'Adobe Photoshop 2021'	symbol info: '10  Adobe Photoshop 2021                0x0000000108e166e1 Adobe Photoshop 2021 + 51513057'
11	address: 0x108e01538	base: 0x105cf6000	module name: 'Adobe Photoshop 2021'	symbol info: '11  Adobe Photoshop 2021                0x0000000108e01538 Adobe Photoshop 2021 + 51426616'
12	address: 0x108e01644	base: 0x105cf6000	module name: 'Adobe Photoshop 2021'	symbol info: '12  Adobe Photoshop 2021                0x0000000108e01644 Adobe Photoshop 2021 + 51426884'
13	address: 0x108cdd24d	base: 0x105cf6000	module name: 'Adobe Photoshop 2021'	symbol info: '13  Adobe Photoshop 2021                0x0000000108cdd24d Adobe Photoshop 2021 + 50229837'
14	address: 0x1667ef0c5	base: 0x166751000	module name: 'Spaces'	symbol info: '14  Spaces                              0x00000001667ef0c5 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
15	address: 0x7fff2ff695bf	base: 0x7fff2ff38000	module name: 'AppKit'	symbol info: '15  AppKit                              0x00007fff2ff695bf -[NSApplication run] + 707'
16	address: 0x108cddd22	base: 0x105cf6000	module name: 'Adobe Photoshop 2021'	symbol info: '16  Adobe Photoshop 2021                0x0000000108cddd22 Adobe Photoshop 2021 + 50232610'
17	address: 0x108cdffda	base: 0x105cf6000	module name: 'Adobe Photoshop 2021'	symbol info: '17  Adobe Photoshop 2021                0x0000000108cdffda Adobe Photoshop 2021 + 50241498'
18	address: 0x108e01e0c	base: 0x105cf6000	module name: 'Adobe Photoshop 2021'	symbol info: '18  Adobe Photoshop 2021                0x0000000108e01e0c Adobe Photoshop 2021 + 51428876'
19	address: 0x1088c6538	base: 0x105cf6000	module name: 'Adobe Photoshop 2021'	symbol info: '19  Adobe Photoshop 2021                0x00000001088c6538 Adobe Photoshop 2021 + 45942072'
20	address: 0x105cf9809	base: 0x105cf6000	module name: 'Adobe Photoshop 2021'	symbol info: '20  Adobe Photoshop 2021                0x0000000105cf9809 Adobe Photoshop 2021 + 14345'
21	address: 0x7fff6cd73cc9	base: 0x7fff6cd59000	module name: 'libdyld.dylib'	symbol info: '21  libdyld.dylib                       0x00007fff6cd73cc9 start + 1'
22	address: 0x1	module name: '<unknown module>'	symbol info: '22  ???                                 0x0000000000000001 0x0 + 1'
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