"file info data which cannot be read"

Forum|Forum|5 years ago
October 22, 2020
2 replies
3244 views

Ps 21.2.4

I have some images that when I open them in Ps I get the "This file contains file info data which cannot be read and has been ignored." dialog.

By "cannot be read", does this mean it doesn't understand what to do with that section of the file, or some section of the file has stuff in it that it thinks doesn't belong? By "ignore" I assume that means it just tosses it.

After changes and a save, a reopen doesn't generate that dialog. There doesn't seem to be any harm done to the image.

How can I find out what it can't read?

This topic has been closed for replies.

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Barney5CC7

New Participant

Here's examples of JPGs exhibiting this problem. When I open them in PS, most of the metadata doesn't show, including the GPS tags that I'm most interested in. Other apps (e.g. OS X Photos) can read the data OK.

http://greinke.com/metadata_examples/

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Barney5CC7

New Participant

I should note that these photos were shot on an iPhone X, automatically cloud-synced to OS X Photos, then exported as JPG from OS X Photos.

Jason Newton

Inspiring

Same problem for me too. Same procedure and method of export as Barney5CC7.

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Lynette16B8

New Participant

I'm constantly getting the "This file contains file info data which cannot be read and has been ignored." message too. I can't use some of the presets like "Bright" and "Vivid" on these images. Any help would be really appreciated!

Stephen Marsh

Community Expert

Can you provide a copy of or a download link to a sample image that has not been opened and re-saved by Photoshop?

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cos49Author

Inspiring

Do you have some where I can upload it? I can email it with a file link provided by Thunderbird. It's about 70MB.

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